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For Companies At a Glance
- Tasks: Join us as a Retail Assistant, welcoming customers and providing top-notch service.
- Company: Be part of the Newcastle United Family, a vibrant community hub.
- Benefits: Enjoy flexible hours, work at exciting events, and gain valuable retail experience.
- Why this job: This role offers a chance to engage with fans and be part of an iconic brand.
- Qualifications: Excellent communication skills and a passion for football are essential; retail experience is a plus.
- Other info: Available to work on matchdays and special events is a must.
We have a brilliant opportunity to kick start your career with us. We are the heartbeat of the city. Bringing people and communities together, join the Newcastle United Family, as we embark on the next steps of our exciting journey.
Your day to day
We’re looking for positive customer service driven individuals to join our club stores at St James Park and Metro Centre. We need passionate and enthusiastic people to be our brand ambassadors, supporting sales and service across our stores. Our aim is to generate a best in class, premium retail experience for every visitor and we need your help in delivering this! We want every visit to our stores to be exciting and engaging, delivering a memorable experience to our brilliant fans.
You will be responsible for…
- Providing a warm and engaging welcome to every customer who visits the store.
- Ensuring that you have the most up to date knowledge about our products to ensure you can support our customers in the best way possible.
- Delivering a fast paced, high-quality approach during our busiest times, such as kit launches and match days.
- Working to exceed sales and customer satisfaction targets each shift.
- Demonstrating pride and a passion for the role you play in representing the Club during this exciting period.
About you
We are looking for people with…
- Excellent communication skills as a result of your outgoing and engaging personality.
- The determination and energy to excel in a pressurised and fast paced retail environment.
- A passion for football with the ability to provide a knowledgeable service to our customers.
- Prior experience in a face-to-face retail customer service role is highly desirable.
- Flexible to work across St James Park and the Metro Centre.
- Available to work all home matchdays, special events and kit launches.
United As One
We’re committed to equality, diversity and inclusion and believe in equal opportunities for all. We recognise that the diversity of our people is one of our greatest strengths. We work together to reflect the communities we serve and to maintain an inclusive environment in which everyone can be their authentic self and is enabled to achieve their full potential.
Safeguarding
We’re committed to being a place where everyone is safe, heard, valued and able to thrive so we place high value on the safeguarding and welfare of everyone we engage with.
How to apply
If you want to be part of our amazing retail team, apply now through our careers website, and follow our step-by-step application. Get in quick and don’t delay your application, as we may close this role early. If you are successful at shortlist you will need to be available to attend an assessment evening. Unfortunately, we will be unable to re-schedule if you’re not available on that evening. Due to the volume of applicants if you do not receive an invite to the assessment evening, please assume your application has been unsuccessful on this occasion.
Retail Assistant employer: Newcastle United FC
Contact Detail:
Newcastle United FC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant
✨Tip Number 1
Familiarise yourself with Newcastle United's history and values. Being able to discuss the club's achievements and community involvement during your interview will show your passion and commitment, making you stand out as a candidate.
✨Tip Number 2
Practice your customer service skills in a fast-paced environment. Consider role-playing scenarios where you handle difficult customers or busy periods, as this will prepare you for the high-energy atmosphere of match days and kit launches.
✨Tip Number 3
Network with current or former retail assistants at Newcastle United. They can provide insights into the role and share tips on what the hiring managers are looking for, giving you an edge in your application.
✨Tip Number 4
Be flexible with your availability. Highlight your willingness to work on match days and special events in your conversations, as this shows your dedication to the role and aligns with the club's needs.
We think you need these skills to ace Retail Assistant
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Retail Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and retail. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to excel in a fast-paced environment.
Write a Strong Cover Letter: In your cover letter, express your passion for football and customer service. Mention specific examples of how you've provided excellent service in previous roles and how you can contribute to creating a memorable experience for customers at Newcastle United.
Prepare for the Assessment Evening: If shortlisted, be ready for the assessment evening by thinking about potential questions related to customer service scenarios. Prepare to showcase your communication skills and enthusiasm for the role, as this will be crucial in making a positive impression.
How to prepare for a job interview at Newcastle United FC
✨Show Your Passion for Football
Make sure to express your enthusiasm for football during the interview. Share any personal experiences or connections you have with the sport, as this will demonstrate your genuine interest in the role and the club.
✨Highlight Customer Service Experience
If you have prior experience in retail or customer service, be ready to discuss specific examples of how you've provided excellent service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Engage with the interviewer by asking questions and showing that you can connect with customers easily.
✨Prepare for Fast-Paced Scenarios
Be ready to discuss how you handle pressure and busy environments. Think of examples from past experiences where you successfully managed high-stress situations, especially during peak times like match days or special events.
