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- Tasks: Deliver exceptional customer service and maintain a welcoming store environment.
- Company: Join a vibrant club with deep community roots and global ambitions.
- Benefits: Living wage, flexible shifts, and a supportive team atmosphere.
- Why this job: Be part of an exciting retail experience and make a real impact.
- Qualifications: Customer service experience and a passion for teamwork.
- Other info: Great opportunity for personal growth in a fast-paced environment.
The predicted salary is between 12 - 12 £ per hour.
Permanent 20 hours per week Newcastle upon Tyne Living Wage. Be part of something bigger. Deliver products our supporters love. We are the heartbeat of the city. A club with bold ambitions on a global stage and deep roots in our community. If you’re motivated by teamwork, pride in your work and delivering great experiences, you’ll find the support, opportunity and sense of belonging to do your best work here.
This is a great opportunity to develop, learn and make a real contribution in a fast‑paced and exciting retail environment, supporting a premium experience for every visitor to our stores.
About the role: As a Retail Advisor, you’ll be part of a positive, knowledgeable and supportive retail team, helping to deliver a welcoming and inclusive experience for every customer. This role requires flexibility, as retail operations are busiest during key trading periods. You’ll be expected to work across weekdays and weekends, including matchdays, Bank Holidays and peak trading events such as kit launches. Shift patterns will be shared in advance wherever possible to support work‑life balance.
What you’ll do:
- Provide a friendly, helpful and inclusive service to every customer, ensuring they feel welcome and supported.
- Work a variety of shifts across weekdays, weekends, matchdays and Bank Holidays, supporting the needs of the store during peak periods.
- Maintain high standards across the shop floor, including stock replenishment and visual presentation.
- Build and maintain knowledge of our products to confidently support customers with information and guidance.
- Deliver quality and efficient service during busy trading periods, including matchdays and product launches.
- Support stock handling both front and back of house, taking care of all products.
The team: You’ll be part of a friendly, supportive and dedicated team who will help you settle in and succeed. We value collaboration, curiosity and a positive approach, and we recognise that everyone brings different strengths and perspectives to the team.
About you: We’re looking for people who:
- Are available to work flexibly, including weekdays, weekends, matchdays and Bank Holidays.
- Have previous customer service experience.
- Communicate clearly and respectfully with customers and colleagues.
- Enjoy working as part of a team in a fast‑paced environment.
- Are reliable, organised and take pride in their work.
United As One: We’re committed to equality, diversity and inclusion and believe in equal opportunities for all. We recognise that the diversity of our people is one of our greatest strengths and we’re proud to create an environment where everyone feels valued, supported and able to be themselves.
Safeguarding: We’re committed to being a place where everyone is safe, heard and able to thrive. Safeguarding and welfare are everyone’s responsibility, and all colleagues are expected to uphold the highest standards and complete relevant training.
How to apply: To access the full job description for this role, please click here. For further information about this role and working at the Club, please visit our careers page. Please apply as soon as possible, as this vacancy may close early if we receive a high volume of suitable applications.
Retail Advisor employer: Newcastle United FC
Contact Detail:
Newcastle United FC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the club's values and community involvement. This will help you connect with the team and show that you're genuinely interested in being part of something bigger.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing a friendly and inclusive experience, think of examples from your past jobs where you went above and beyond for a customer. Be ready to share these stories during your chat.
✨Tip Number 3
Flexibility is key! Make sure to highlight your availability for various shifts, especially weekends and matchdays. This shows that you're ready to jump in when the store needs you most, which is super important in retail.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it gives you a chance to explore other roles that might suit you as well. We’re excited to see what you bring to the team!
We think you need these skills to ace Retail Advisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re excited about being part of our team and delivering great experiences to our customers.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any previous customer service roles and how they’ve prepared you for this Retail Advisor position with us.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to communicate your thoughts, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at Newcastle United FC
✨Know the Club's Values
Before your interview, take some time to research the club's values and mission. Understanding what they stand for will help you align your answers with their expectations and show that you're genuinely interested in being part of their community.
✨Showcase Your Customer Service Skills
Since this role is all about providing a great experience for customers, be ready to share specific examples from your past experiences. Think of times when you went above and beyond for a customer or handled a challenging situation effectively.
✨Demonstrate Flexibility and Team Spirit
Highlight your ability to work flexible hours and your enthusiasm for teamwork. Share instances where you've successfully collaborated with others in a fast-paced environment, especially during busy periods like matchdays or product launches.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This shows your interest in the role and helps you understand more about the team dynamics and what a typical day looks like. Consider asking about training opportunities or how the team supports each other during peak trading times.