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- Tasks: Lead a skilled IT team to ensure top-tier support and service delivery.
- Company: Join Newcastle United, the heartbeat of the city with a proud history.
- Benefits: Competitive salary and the chance to work in an inclusive environment.
- Why this job: Be part of the club's technological evolution and make a real impact.
- Qualifications: Degree in Computer Science or related field, plus 3 years of experience.
- Other info: Commitment to equality, diversity, and safeguarding for all.
The predicted salary is between 40000 - 50000 £ per year.
Newcastle Upon Tyne
Competitive Salary
Permanent
Closing Date – 30th March 2026
We are the heartbeat of the city. Join us as we continue to build on our long and proud history, striving to be the best in everything we do, both on and off the pitch. By uniting people and communities, we invite you to be part of the exciting next chapter at Newcastle United.
About the role
As the IT Service Delivery Manager, you’ll lead a skilled IT team, ensuring top-tier support and service delivery. You will demonstrate strong leadership skills with the ability to drive continuous improvements, implement industry best practices, and play a pivotal role in the club’s technological evolution.
Your Impact
You will manage and mentor the IT Service Delivery team, fostering a high-performance culture. Your key responsibilities will be to ensure effective and efficient delivery of the Club’s Technology Service, meeting agreed upon service-level agreements and operating standards throughout both normal working hours, match days and event days. You should use Reporting and Performance Monitoring to improve incident resolution and to identify service optimisation. You will be part of the IT Leadership team whom you will work with to implement the IT Strategy in line with business objectives. Exceptional communication is needed to manage supplier contracts, ensuring cost-effective and quality service delivery. You will be part of the Match Day Delivery team for all home match days and event days.
Qualifications and Experience
We will require you to have a degree in Computer Science, IT, or a related field, or experience in a comparable role for three or more years. An ITIL Foundation Level qualification, demonstrating knowledge of IT service management. You will be able to demonstrate proven leadership with experience in developing and mentoring IT Teams with a focus on monitoring and performance reporting. You will possess strong communication skills with the ability to convey complex technical information to both technical and non-technical stakeholders.
United As One
We’re committed to equality, diversity and inclusion and believe in equal opportunities for all. We recognise that the diversity of our people is one of our greatest strengths. We work together to reflect the communities we serve and to maintain an inclusive environment in which everyone can be their authentic self and is enabled to achieve their full potential.
Safeguarding
We’re committed to being a place where everyone is safe, heard, valued and able to thrive so we place high value on the safeguarding and welfare of everyone we engage with.
How to apply
Please apply as soon as possible as this vacancy may close early should we receive a high volume of suitable candidates.
Recruitment Agencies – please note that we do not accept unsolicited / speculative candidate details or applications. Any candidates supplied, unless formally requested, will be taken as a direct / free candidate.
Service Delivery Manager in Newcastle upon Tyne employer: Newcastle United FC
Contact Detail:
Newcastle United FC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Newcastle United or similar organisations. A friendly chat can sometimes lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for the interview by researching the club’s values and recent projects. Show us you’re not just another candidate; demonstrate how your skills align with our mission to be the best in everything we do.
✨Tip Number 3
Practice your communication skills! As an IT Service Delivery Manager, you’ll need to convey complex info clearly. Grab a mate and do some mock interviews to get comfortable explaining your experience and ideas.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in being part of our exciting journey.
We think you need these skills to ace Service Delivery Manager in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of IT Service Delivery Manager. Highlight your leadership experience and any relevant IT qualifications, like your ITIL Foundation Level. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to Newcastle United's technological evolution. Keep it engaging and personal – we love a good story!
Showcase Your Communication Skills: Since communication is key in this role, make sure to demonstrate your ability to convey complex information clearly in your application. Whether it's in your CV or cover letter, show us you can connect with both technical and non-technical folks.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Newcastle United FC
✨Know Your Stuff
Make sure you brush up on IT service management principles, especially ITIL. Be ready to discuss how you've applied these in your previous roles, particularly in leading teams and improving service delivery.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed and mentored IT teams. Highlight specific instances where your leadership led to improved performance or service optimisation, as this will resonate well with the interviewers.
✨Communicate Clearly
Practice explaining complex technical concepts in simple terms. You’ll need to demonstrate your ability to communicate effectively with both technical and non-technical stakeholders, so think of examples where you've done this successfully.
✨Understand the Club's Vision
Familiarise yourself with Newcastle United’s mission and values. Show enthusiasm for being part of their journey and how your role as an IT Service Delivery Manager can contribute to their technological evolution and community engagement.