At a Glance
- Tasks: Deliver exceptional service and manage premium client experiences on matchdays.
- Company: Join a vibrant club with global ambitions and strong community ties.
- Benefits: Competitive salary, supportive team, and opportunities for personal growth.
- Other info: Inclusive culture that values diversity and teamwork.
- Why this job: Be part of a dynamic environment where your contributions truly matter.
- Qualifications: Detail-oriented, proactive, and skilled in Salesforce administration.
The predicted salary is between 30000 - 40000 £ per year.
Be part of something bigger. Delivering world-class service across every premium experience. We are the heartbeat of the city. A club with bold ambitions on a global stage and deep roots in our community. If you’re driven to raise the bar and make an impact, you’ll find the platform, the people and the pride to do your best work here.
This is a great opportunity to develop, learn and make a real contribution in a fast-paced and exciting environment.
About the role
The Premium Services Executive role plays a key part in delivering exceptional service and operational excellence across the club’s premium sales and hospitality ecosystem. This position supports the full end-to-end administration of premium client experiences, matchday operations, Business Club management, and Hospitality contract delivery. The ideal candidate will be detail-oriented, proactive, and committed to enhancing the premium client journey across every touchpoint.
What you’ll do
- Support the Premium Sales Administration Manager with daily sales setup requirements and workflow optimisation.
- Manage general Salesforce administration including pipeline setup, reporting, dashboard creation, and ongoing system maintenance.
- Create, issue, and maintain all Hospitality Contracts, ensuring timely updates and accuracy across all client groups.
- Manage generic Business Club administration across systems including Unify, Salesforce, and the Business Club App.
- Lead on Matchday Experience administration, ensuring all premium areas run efficiently and to a high standard.
- Ensure smooth running of single-match hospitality areas, coordinating logistics and distributing client feedback to relevant stakeholders.
- Coordinate the full matchday ballot process including administration, member communication, and operational alignment.
- Manage matchday ballot assistant requests and oversee any required seat relocations across stadium zones.
- Gather, analyse, and circulate client feedback following matchdays or events, creating actionable plans to improve service delivery.
- Manage seat optimisation processes including seat fills, releases, and experience-enhancing adjustments.
- Oversee daily management and functionality of the Business Club app, driving continuous improvement and user experience optimisation.
- Collaborate with internal stakeholders to enhance digital engagement and ensure accurate, up-to-date content.
The team
You’ll be part of a friendly, supportive and dedicated team who will help you settle in and succeed. We value curiosity, teamwork and a positive approach United As One. We’re committed to equality, diversity and inclusion and believe in equal opportunities for all. We recognise that the diversity of our people is one of our greatest strengths. We work together to reflect the communities we serve and to maintain an inclusive environment in which everyone can be their authentic self and is enabled to achieve their full potential.
Safeguarding
We’re committed to being a place where everyone is safe, heard, valued and able to thrive so we place high value on the safeguarding and welfare of everyone we engage with.
How to apply
Please apply as soon as possible as this vacancy may close early should we receive a high volume of suitable candidates. This position is UK based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK. Recruitment Agencies – please note that we do not accept unsolicited candidate details. Any candidates submitted without request will be considered direct applicants.
Premium Services Executive in Newcastle upon Tyne employer: Newcastle United FC
Join a vibrant and ambitious club in Newcastle Upon Tyne, where you can thrive in a supportive environment that values teamwork, curiosity, and inclusivity. As a Premium Services Executive, you'll have the opportunity to enhance client experiences while developing your skills in a fast-paced setting, all while being part of a community-focused organisation that prioritises employee growth and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Premium Services Executive in Newcastle upon Tyne
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Newcastle United FC. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Newcastle United FC
Don't be shy about reaching out to Newcastle United FC directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Premium Services Executive in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Newcastle United FC and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Newcastle United FC
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
