At a Glance
- Tasks: Welcome fans and ensure a smooth ticket collection experience on matchdays.
- Company: Join the Newcastle United Family, a proud part of the city's heartbeat.
- Benefits: Earn £12.60 per hour while working in a vibrant environment.
- Other info: Flexible hours required on weekends; great team atmosphere at St. James' Park.
- Why this job: Be part of an exciting journey and create memorable experiences for supporters.
- Qualifications: Friendly, confident, and customer-focused individuals are encouraged to apply.
The predicted salary is between 10 - 15 £ per hour.
Newcastle upon Tyne
Casual – must be able to work evenings and weekends
Salary: £12.60 per hour
Closing Date: 10th February 2026
We are the heartbeat of the city. Come and be a part of a long and proud history where we strive to be the best in everything we do, on and off the pitch. Bringing the people and communities together, join the Newcastle United Family, as we embark on the next steps of our exciting journey.
About the role
We’re looking for friendly, confident, and customer-focused individuals to join our Ticketing team as Matchday Ticketing Assistants. In this casual matchday role, you’ll be part of the front-line team welcoming supporters and ensuring a smooth ticket collection experience. You’ll provide excellent service, assist with queries, and help create an efficient and enjoyable experience for every fan attending St. James’ Park.
Your impact
You’ll play an important role in the matchday experience by issuing pre-paid tickets to the correct recipients and helping supporters with any ticketing queries they may have. Your professionalism, clear communication, and commitment to delivering exceptional customer service will ensure fans feel informed and valued throughout their visit. You will uphold Club standards at all times, respond courteously to enquiries, and contribute to a positive and welcoming atmosphere on busy matchdays.
About the team
You will work within the Ticketing Department and report to the Box Office Manager, joining a supportive team committed to delivering a seamless experience for supporters on matchdays.
Location
This role is based at St. James’ Park, with work required on home matchdays. Flexibility to work weekends is essential.
United As One
We’re committed to equality, diversity and inclusion and believe in equal opportunities for all. We recognise that the diversity of our people is one of our greatest strengths. We work together to reflect the communities we serve and to maintain an inclusive environment in which everyone can be their authentic self and is enabled to achieve their full potential.
Safeguarding
We’re committed to being a place where everyone is safe, heard, valued and able to thrive, so we place high value on the safeguarding and welfare of everyone we engage with.
How to apply
For further information on this role and about the Club and our values, please visit our careers page.
Please apply as soon as possible as this vacancy may close early should we receive a high volume of suitable candidates.
Recruitment Agencies – please note that we do not accept unsolicited / speculative candidate details or applications. Any candidates supplied, unless formally requested, will be taken as a direct / free candidate.
Matchday Ticketing Assistants in Newcastle upon Tyne employer: Newcastle United FC
Join Newcastle United as a Matchday Ticketing Assistant and become part of a vibrant team dedicated to delivering exceptional experiences for fans at St. James' Park. With a strong commitment to equality, diversity, and inclusion, we foster a supportive work culture that values every individual and encourages personal growth. Enjoy the unique atmosphere of matchdays while contributing to the heartbeat of the city, all within a role that offers flexibility and the chance to be part of a proud legacy.
StudySmarter Expert Advice🤫
We think this is how you could land Matchday Ticketing Assistants in Newcastle upon Tyne
✨Tip Number 1
Get to know the club! Familiarise yourself with Newcastle United's history, values, and recent achievements. This will not only help you stand out in interviews but also show your genuine interest in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role as a Matchday Ticketing Assistant. You never know who might give you a leg up!
✨Tip Number 3
Practice your customer service skills! Since this role is all about providing excellent service, think of scenarios where you can demonstrate your ability to handle queries and create a positive atmosphere. Role-play with friends or family if you need to!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Newcastle United Family. Don’t wait too long; apply early to increase your chances!
We think you need these skills to ace Matchday Ticketing Assistants in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you’re excited about being part of the Newcastle United Family and contributing to the matchday experience.
Tailor Your Application:Make sure to customise your application to highlight your customer service skills and any relevant experience. We love seeing how you can bring your unique strengths to our Ticketing team!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to understand and showcases your professionalism.
Apply Early:Don’t wait until the last minute! Apply through our website as soon as you can. This role might close early if we get a lot of great candidates, and we don’t want you to miss out!
How to prepare for a job interview at Newcastle United FC
✨Know the Club Inside Out
Before your interview, make sure you research Newcastle United's history, values, and recent achievements. This will not only show your enthusiasm for the role but also help you connect with the interviewers on a deeper level.
✨Showcase Your Customer Service Skills
As a Matchday Ticketing Assistant, you'll be interacting with fans constantly. Prepare examples of how you've provided excellent customer service in the past. Think about situations where you resolved issues or made someone's day better.
✨Practice Clear Communication
Since clear communication is key in this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable speaking about your experiences and answering questions.
✨Emphasise Teamwork and Flexibility
This role requires working as part of a team and being flexible with your hours. Be ready to discuss how you've worked well in teams before and your willingness to adapt to the fast-paced environment of matchdays.
