At a Glance
- Tasks: Support fans with accessibility needs and ensure an inclusive matchday experience.
- Company: Join a vibrant football club committed to community and inclusion.
- Benefits: Competitive pay, flexible hours, and a chance to make a real difference.
- Other info: Join a supportive team that values diversity and personal growth.
- Why this job: Be a champion for accessibility and help create unforgettable experiences for all supporters.
- Qualifications: Knowledge of the Equality Act 2010 and a passion for customer service.
The predicted salary is between 13 - 14 £ per hour.
Be part of something bigger. Champion inclusion for every supporter. We are the heartbeat of the city. A club with bold ambitions on a global stage and deep roots in our community. If you’re driven to raise the bar and make an impact, you’ll find the platform, the people and the pride to do your best work here.
This is a great opportunity to develop, learn and make a real contribution in a fast-paced and exciting environment.
About the role
To be the first point of contact for all Matchday and Event accessibility queries, issues and complaints. Help to ensure the provision and delivery of safe, inclusive and accessible facilities and services. Support in removing barriers for all supporters and in particular, those with accessibility requirements. To provide support to diverse fans with accessibility needs at all domestic home matches. To provide excellent customer service at all times.
Role Requirements
- Knowledge and experience of the Equality Act 2010.
- Perform duties with due regard to club policies, procedures and legislative requirements at all times.
- Ensure implementation of the club’s health & safety, safeguarding, welfare and equality policies.
- Ensure working practices comply with relevant legislation, including GDPR.
- Undertake CPD and additional training as identified.
- Reliability and flexibility to work during evenings, weekends and public holidays as required by Match and Event Schedule.
What you’ll do
- Build relationships with fans with accessibility needs.
- Support supporters with accessibility needs during entry and egress, including the Accessibility Passport Scheme.
- Log and investigate accessibility issues and complaints.
- Log feedback and report incidents.
- Work alongside Wellbeing Officers and matchday operational teams.
- Support with facilitating matchday accessibility services, such as Audio Description Commentary, Ear Defenders and Sensory Backpacks.
- Attend pre-match and post-match safety briefings.
- Provide exceptional customer service.
- Support anti-discrimination policies and practices.
- Any other reasonable duties.
The team
You’ll be part of a friendly, supportive and dedicated team who will help you settle in and succeed. We value curiosity, teamwork and a positive approach.
United As One.
We’re committed to equality, diversity and inclusion and believe in equal opportunities for all. We recognise that the diversity of our people is one of our greatest strengths. We work together to reflect the communities we serve and to maintain an inclusive environment in which everyone can be their authentic self and is enabled to achieve their full potential.
Safeguarding
We’re committed to being a place where everyone is safe, heard, valued and able to thrive so we place high value on the safeguarding and welfare of everyone we engage with.
This position is UK based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.
Recruitment Agencies – please note that we do not accept unsolicited candidate details. Any candidates submitted without request will be considered direct applicants.
Matchday Accessibility Officers in Newcastle upon Tyne employer: Newcastle United FC
Join a vibrant and inclusive team as a Matchday Accessibility Officer in Newcastle upon Tyne, where your role will be pivotal in championing accessibility for all supporters. With a strong commitment to equality, diversity, and community engagement, you'll find ample opportunities for personal growth and development in a supportive environment that values teamwork and curiosity. Experience the pride of contributing to a club that is not only a cornerstone of the city but also strives for excellence on a global stage.
StudySmarter Expert Advice🤫
We think this is how you could land Matchday Accessibility Officers in Newcastle upon Tyne
✨Tip Number 1
Get to know the club's values and mission. When you walk into that interview, show us how your passion for inclusion aligns with our commitment to diversity. We want to see that you’re not just a fit for the role, but for the culture too!
✨Tip Number 2
Practice your customer service skills! Think about scenarios where you might need to assist fans with accessibility needs. We love candidates who can demonstrate empathy and problem-solving on the spot, so be ready to share your experiences.
✨Tip Number 3
Network like a pro! Reach out to current or former Matchday Accessibility Officers if you can. They can give you insider tips and maybe even put in a good word for you. Plus, it shows us you’re proactive and genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Matchday Accessibility Officers in Newcastle upon Tyne
Some tips for your application 🫡
Know the Role Inside Out:Before you start writing, make sure you really understand what being a Matchday Accessibility Officer is all about. Dive into the job description and highlight key responsibilities and requirements. This will help you tailor your application to show how you fit the bill!
Show Your Passion for Inclusion:We’re all about championing inclusion here at StudySmarter. Make sure your application reflects your commitment to accessibility and diversity. Share any relevant experiences or initiatives you've been part of that demonstrate your dedication to making events accessible for everyone.
Be Clear and Concise:When it comes to your written application, clarity is key! Use straightforward language and avoid jargon. We want to see your personality shine through, but keep it professional. A well-structured application makes it easier for us to see why you’d be a great fit.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details directly. Plus, it shows you’re keen on joining our team and ready to take that next step in your career with us.
How to prepare for a job interview at Newcastle United FC
✨Know Your Accessibility Stuff
Make sure you brush up on the Equality Act 2010 and any relevant legislation. Being able to discuss how you can support fans with accessibility needs will show that you're serious about the role and understand its importance.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you’ve gone above and beyond to help someone, especially in challenging circumstances. This will highlight your commitment to inclusivity.
✨Be Ready to Discuss Teamwork
Since you'll be working closely with Wellbeing Officers and operational teams, think of examples that showcase your ability to collaborate effectively. Highlight times when you’ve worked as part of a team to solve problems or improve services.
✨Ask Thoughtful Questions
Prepare some questions that show your interest in the club's commitment to equality and inclusion. Asking about ongoing training or initiatives for accessibility can demonstrate your enthusiasm for making a real impact in the role.
