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- Tasks: Join us as a Match Day Steward, ensuring fans have a safe and enjoyable experience.
- Company: We are dedicated to equality, diversity, and inclusion, reflecting our vibrant community.
- Benefits: Enjoy flexible hours, gain valuable experience, and be part of an exciting matchday atmosphere.
- Why this job: Be part of a supportive team that values your voice and promotes personal growth.
- Qualifications: Must be 18 or over; excellent customer service and communication skills are essential.
- Other info: Apply through our careers website; successful candidates will attend an induction on 21 June.
We’re looking for match day operatives to join us for our 25 / 26 season.
We’re looking to recruit:
- Safety Stewards
- Corporate Stewards
- Car Park Attendants
About you
We’re looking for individuals who have excellent customer service skills who will provide our supporters with a safe and enjoyable matchday experience. It would be brilliant if you have experience within spectator safety; however, we’re also looking for those with brilliant transferable skills and excellent communication skills.
To be one of our match day stewards you must be 18 or over.
United As One
We’re committed to equality, diversity and inclusion and believe in equal opportunities for all. We recognise that the diversity of our people is one of our greatest strengths. We work together to reflect the communities we serve and to maintain an inclusive environment in which everyone can be their authentic self and is enabled to achieve their full potential.
Safeguarding
We’re committed to being a place where everyone is safe, heard, valued and able to thrive, so we place high value on the safeguarding and welfare of everyone we engage with.
This role requires a standard DBS if you’re successful at interview.
TO APPLY - PLEASE NOTE WE ARE UNABLE TO ACCEPT EMAIL APPLICATIONS FOR THIS ROLE, YOU MUST FOLLOW THE APPLICATION LINK ON OUR CAREERS WEBSITE.
If this sounds like you and you would like to join our matchday family, apply now!
If your application is successful, you will receive a confirmation email to invite you to an assessment day. If you do not receive an email, then please do presume that on this occasion your application has been unsuccessful.
If you are successful, you will need to be available on the below date:
21 June – Induction
Match Day Stewards employer: Newcastle United FC
Contact Detail:
Newcastle United FC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Match Day Stewards
✨Tip Number 1
Familiarise yourself with the matchday operations and safety protocols. Understanding the basics of crowd management and spectator safety will give you an edge during the interview process.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in the past. This will demonstrate your ability to maintain a positive atmosphere during matches.
✨Tip Number 3
Network with current or former stewards if possible. They can provide insights into the role and may even offer tips on what the hiring team is looking for.
✨Tip Number 4
Be ready to discuss your availability and commitment to the role, especially on match days. Showing that you're flexible and dedicated can make a strong impression.
We think you need these skills to ace Match Day Stewards
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Match Day Steward. Familiarise yourself with the different roles such as Safety Stewards, Corporate Stewards, and Car Park Attendants to tailor your application accordingly.
Highlight Relevant Skills: Emphasise your customer service skills and any experience related to spectator safety. If you lack direct experience, focus on transferable skills like communication and teamwork that demonstrate your ability to provide a safe and enjoyable matchday experience.
Follow Application Instructions: Remember that applications must be submitted through the careers website. Ensure you follow the provided link and do not send applications via email, as they will not be accepted.
Prepare for Assessment Day: If your application is successful, you'll be invited to an assessment day. Prepare by reviewing common interview questions related to customer service and safety, and think about scenarios where you've demonstrated relevant skills.
How to prepare for a job interview at Newcastle United FC
✨Showcase Your Customer Service Skills
As a Match Day Steward, excellent customer service is key. Be prepared to share examples of how you've provided great service in the past, whether in a similar role or through transferable experiences.
✨Demonstrate Communication Skills
Effective communication is crucial for this role. During the interview, practice clear and confident communication. You might be asked how you would handle various situations, so think about your responses in advance.
✨Understand Spectator Safety
While experience in spectator safety is a plus, it's not mandatory. Familiarise yourself with basic safety protocols and be ready to discuss why safety is important during match days.
✨Embrace Diversity and Inclusion
This company values diversity and inclusion. Be prepared to discuss how you can contribute to an inclusive environment and why it matters to you. Showing alignment with their values can set you apart.
