At a Glance
- Tasks: Be the friendly face of Newcastle United on match days, ensuring guests have an amazing experience.
- Company: Join Newcastle United, a vibrant club at the heart of the community, bringing people together.
- Benefits: Enjoy competitive pay and flexible hours working at exciting events and matches.
- Other info: Must be available for all home match days, including weekends and special events.
- Why this job: Be part of a passionate team in a fun environment, making memorable moments for fans.
- Qualifications: Strong communication skills and previous customer service experience are essential.
Join Newcastle United as a Matchday Hospitality Host! Casual Position – Work match days and events, including weekends, evenings, and bank holidays. Competitive Hourly Rate.
We are the heartbeat of the city, bringing people and communities together. Join the Newcastle United Family as we embark on the next steps of our exciting journey.
Your Matchday Role
We’re looking for enthusiastic individuals to join our Hospitality team. As a Hospitality Host, you will:
- Be the face of the club within an allocated hospitality area.
- Give guests a warm welcome and goodbye as they arrive and depart from hospitality areas.
- Gather feedback from guests within your allocated hospitality area.
- Create a seamless link between the Hospitality Department, our catering partners, and matchday guests.
- Ensure that guests receive the highest possible standards of service and have an exceptional hospitality experience.
About You
You will have the following skills and experience:
- Strong communication skills.
- Previous customer service experience.
- The ability to resolve issues on the day.
- Provide a smooth and professional service to all guests in your allocated area, ensuring all their catering needs are met.
We need you to be flexible to work all home match days at St James Park, including cup games, European games, and any special events.
United As One
We’re committed to equality, diversity, and inclusion and believe in equal opportunities for all. We recognise that the diversity of our people is one of our greatest strengths. We work together to reflect the communities we serve and to maintain an inclusive environment in which everyone can be their authentic self and is enabled to achieve their full potential.
Safeguarding
We’re committed to being a place where everyone is safe, heard, valued, and able to thrive. We place high value on the safeguarding and welfare of everyone we engage with.
How to Apply
For further information about the role, please view our job description here. If you are successful at shortlist, you will need to be available on Tuesday 1 July to attend an assessment evening. Unfortunately, we will be unable to reschedule if you’re not available. Due to the volume of applicants, if you do not receive an invite to the assessment evening, please assume your application has been unsuccessful on this occasion.
Hospitality Host in Newcastle upon Tyne employer: Newcastle United FC
At Newcastle United, we pride ourselves on being more than just a football club; we are a vibrant community hub that values inclusivity and diversity. As a Matchday Hospitality Host, you will enjoy a dynamic work environment at the iconic St James' Park, where you can develop your customer service skills while contributing to unforgettable matchday experiences for our guests. With flexible working hours and a commitment to employee welfare, we offer a rewarding opportunity to be part of a passionate team dedicated to excellence in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Host in Newcastle upon Tyne
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Newcastle United FC and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Hospitality Host in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Newcastle United FC that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Newcastle United FC.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Newcastle United FC get a sense of who you are beyond your experience!
How to prepare for a job interview at Newcastle United FC
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Newcastle United FC and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
