At a Glance
- Tasks: Deliver top-notch customer service and handle enquiries in person and over the phone.
- Company: Join Newcastle Under Lyme Borough Council's dynamic Customer Hub team.
- Benefits: Flexible working hours, pension scheme access, and health checks.
- Other info: Great opportunity for career growth and personal development.
- Why this job: Make a difference in your community while developing valuable customer service skills.
- Qualifications: Minimum of three GCSEs; NVQ Level 2 in Customer Services preferred.
The predicted salary is between 22000 - 26000 £ per year.
Newcastle Under Lyme Borough Council is seeking motivated individuals to join their Customer Hub. This role involves delivering excellent customer service and handling enquiries both face-to-face and via telephone.
Applicants should possess a minimum of three GCSEs and ideally an NVQ Level 2 in Customer Services. The position rewards flexibility in working hours and provides extensive benefits, including pension scheme access and health checks.
Interested candidates should contact Julie Moran, Customer Hub Lead, for more information.
Customer Hub Pro - Front Desk & Digital Support employer: Newcastle Under Lyme Borough Council
Newcastle Under Lyme Borough Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and development. With flexible working hours, comprehensive benefits including access to a pension scheme and health checks, and opportunities for growth within the Customer Hub, this role is perfect for those seeking meaningful employment in a community-focused environment.
Contact Details:
Newcastle Under Lyme Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Hub Pro - Front Desk & Digital Support
✨Tip Number 1
Make sure you know the ins and outs of customer service. Brush up on your communication skills and be ready to showcase how you can handle enquiries like a pro, both face-to-face and over the phone.
✨Tip Number 2
Network like a champ! Reach out to current or former employees at Newcastle Under Lyme Borough Council. They can give you the lowdown on what it’s really like working in the Customer Hub and might even put in a good word for you.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service. Think about scenarios where you’ve gone above and beyond for a customer, as this will show your dedication to delivering excellent service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for motivated individuals who are ready to join our team and make a difference.
We think you need these skills to ace Customer Hub Pro - Front Desk & Digital Support
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any previous experience you have in customer service. We want to see how you've handled enquiries and provided support, whether it's face-to-face or over the phone.
Tailor Your Application:Don’t just send a generic application! We love it when candidates tailor their CV and cover letter to match the job description. Mention your GCSEs and any relevant qualifications like an NVQ Level 2 in Customer Services.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for customer service shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates about the role.
How to prepare for a job interview at Newcastle Under Lyme Borough Council
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you would handle different customer scenarios, both face-to-face and over the phone. This shows that you understand the role and are prepared to deliver excellent service.
✨Showcase Your Flexibility
Since the role offers flexible working hours, be prepared to discuss your availability and willingness to adapt. Share examples from past experiences where you successfully adjusted to changing schedules or demands.
✨Prepare Questions for Julie
Don’t forget to prepare some thoughtful questions for Julie Moran, the Customer Hub Lead. This not only shows your interest in the position but also gives you a chance to learn more about the team and the council's expectations.
✨Highlight Your Qualifications
Make sure to mention your GCSEs and any relevant qualifications like an NVQ Level 2 in Customer Services. Relate these qualifications to the skills needed for the role, demonstrating how they make you a strong candidate for the Customer Hub.
