Newcastle Strategic Solutions Limited is seeking an experienced IT Service Desk Team Lead in the United Kingdom. You will oversee the day-to-day operations of the Service Desk, guiding Triage Analysts and Service Desk Analysts, ensuring incidents and requests are prioritized and resolved efficiently while focusing on customer experience.
The role involves collaborating with the Service Desk Manager and practice leads across Incident, Problem and Change to align activities with standards.
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IT Service Desk Team Lead - Elevate Customer Support in Newcastle upon Tyne employer: Newcastle Strategic Solutions Limited
Newcastle Strategic Solutions Limited is an exceptional employer that prioritises employee development and a collaborative work culture. With a strong focus on coaching and support, you will have the opportunity to lead a dedicated team while driving service excellence in a vibrant Newcastle environment, known for its rich culture and community spirit.
Contact Details:
Newcastle Strategic Solutions Limited Recruitment Team
