Newcastle Strategic Solutions Limited is seeking an IT Service Desk Team Lead to take day-to-day operational responsibility for the Service Desk, ensuring incidents and requests are managed efficiently with a strong focus on customer experience. You will lead Triage Analysts and Service Desk Analysts, coordinating ticket flow and priorities.
Working with the Service Desk Manager and practice leads across Incident, Problem and Change, you will drive service improvements, raise first-time fix
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IT Service Desk Team Lead: Drive Support Excellence & Coaching in Newcastle upon Tyne employer: Newcastle Strategic Solutions Limited
Newcastle Strategic Solutions Limited is an exceptional employer that prioritises employee development and a collaborative work culture. With a strong focus on coaching and support, you will have the opportunity to lead a dedicated team while driving service excellence in a vibrant Newcastle environment, known for its rich culture and community spirit.
Contact Details:
Newcastle Strategic Solutions Limited Recruitment Team
