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- Tasks: Lead the management and support of Newcastle University's voice networks for students and staff.
- Company: Join Newcastle University, a global leader in education and research with a commitment to innovation.
- Benefits: Enjoy generous holidays, health initiatives, and opportunities for professional development.
- Why this job: Be part of a transformative project while enhancing your skills in a supportive environment.
- Qualifications: Experience in unified communications and network technologies is essential; a passion for learning is a plus.
- Other info: This role offers hybrid working, requiring on-campus presence 60% of the time.
The predicted salary is between 29100 - 31100 £ per year.
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Unified Communications Lead
Requisition ID: 28017
Location:
Newcastle, GB
Contract Type: Open Ended
Working Pattern: Full Time
Posted Date: 4 Jul 2025
Salary: £35,116 to £37,174 with progression to £45,413 per annum
Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.
Closing Date: 27 July 2025
About Us
Our IT Service exists to deliver an excellent service for its users, enabling world-class teaching, learning, and research at our university. We shape the future of education and contribute to ground-breaking projects through IT innovation. We are committed to expanding our knowledge and expertise with a strong focus on training and development for our people. To find out more about our dynamic customer-focused teams, visit Working in our IT Service.
The Role
Reporting into the Network Manager the Unified Communications Lead position is key in ensuring the smooth functioning of Newcastle University’s voice networks for academics, students and professional services users. The successful candidate will be responsible for the planning, monitoring, management, documentation, and support of unified communication services across the University campus and remote sites. Newcastle University is also at the start of the multimillion-pound investment to replace all wired and wireless network infrastructure across all of it sites. This role will be involved in both the support of the existing voice networks and their users and documenting and delivering the transition into operations on the new network.
The Role Will Involve
- Supporting, troubleshooting, documenting and configuring all aspects of Newcastle University’s voice network services
- Ensuring best performance and value for the University and the users of the systems
- Working at University sites in and around the Newcastle upon Tyne campus
- Remotely supporting sites including international campuses
- Reporting on system performance and meeting SLAs
- Managing call capacity to ensure continued high performance of voice systems, with special focus on times of critical call volumes during University processes such as UCAS Clearing
- Liaising with 3rd party suppliers
- Working closely with other NUIT departments such as Cyber Security, Platform & Services and Datacentre Operations to ensure smooth delivery of services which depend on the network
- Extensive formal and informal training opportunities
About You
We seek an IT professional with a broad expertise in unified communications and network technologies. To succeed in this role, you should possess:
- The ability to work with, support and mentor other network engineers in the team
- Expertise managing physical and virtual PABX systems
- Expertise managing MS Teams Voice
- A desire to deliver high quality support to enable others to do their jobs
- Demonstratable ability both to produce process documents and follow established process
- Experience of planning and delivering projects with minimal service disruption
- Previous experience installing, configuring, and supporting complex unified communication systems across multiple sites
- Experience working with an ITSM system
- The ability to manage several competing priorities and deliver on time
- A keenness to learn new skills and systems
If this description sounds like you, we invite you to apply by submitting a 2-page CV and a 1-page covering letter. Your application should outline examples where your knowledge, skills, and experience align with the job description. Click here for full details
The University values hybrid working; this role will require the holder to be on campus at least 60% of the time. This approach is flexible, informal, tailored to each team, and founded on trust.
If you would like to have a chat about this opportunity, please contact Mark Warnock, Network Manager – mark.warnock@newcastle.ac.uk
Newcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.
We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.
At Newcastle University we hold a silver Athena Swan award in recognition of our good employment practices for the advancement of gender equality. We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC. We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.
In addition, we are a member of the Euraxess initiative supporting researchers in Europe.
Requisition ID: 28017
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Unified Communications Lead employer: Newcastle Research & Innovation Institute in Singapore (NewRIIS)
Contact Detail:
Newcastle Research & Innovation Institute in Singapore (NewRIIS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Unified Communications Lead
✨Tip Number 1
Familiarise yourself with Newcastle University's IT Service and their current projects. Understanding their focus on unified communications and network technologies will help you tailor your discussions during interviews.
✨Tip Number 2
Network with current employees or alumni from Newcastle University, especially those in IT roles. They can provide valuable insights into the company culture and expectations for the Unified Communications Lead position.
✨Tip Number 3
Prepare to discuss specific examples of your experience with MS Teams Voice and PABX systems. Highlighting your hands-on expertise will demonstrate your capability to manage and support their voice networks effectively.
✨Tip Number 4
Showcase your project management skills by discussing how you've successfully delivered IT projects with minimal disruption. This will align well with the role's requirement for planning and managing transitions in network operations.
We think you need these skills to ace Unified Communications Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is specifically tailored to the Unified Communications Lead role. Highlight relevant experience in unified communications and network technologies, and ensure you include any expertise with MS Teams Voice and PABX systems.
Craft a Compelling Cover Letter: Your cover letter should clearly outline how your skills and experiences align with the job description. Use specific examples to demonstrate your ability to support and mentor other network engineers, as well as your experience in managing complex communication systems.
Showcase Relevant Projects: In both your CV and cover letter, mention any projects you've planned and delivered that involved minimal service disruption. This will show your capability in managing competing priorities and delivering results on time.
Proofread and Edit: Before submitting your application, thoroughly proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Newcastle Research & Innovation Institute in Singapore (NewRIIS)
✨Showcase Your Technical Expertise
Make sure to highlight your experience with unified communications and network technologies. Be prepared to discuss specific projects where you've managed PABX systems or MS Teams Voice, as this will demonstrate your capability for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think of examples where you successfully troubleshot issues or managed call capacity during peak times, as these experiences are crucial for the position.
✨Emphasise Team Collaboration
Since the role involves liaising with various departments and third-party suppliers, be ready to discuss how you've worked collaboratively in past roles. Share examples of how you supported and mentored other engineers, showcasing your teamwork skills.
✨Demonstrate Your Commitment to Continuous Learning
Express your eagerness to learn new skills and systems, as this aligns with the university's focus on training and development. Mention any recent courses or certifications you've pursued to stay updated in the field.
