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For Companies At a Glance
- Tasks: Help patients navigate their care while managing various administrative tasks.
- Company: Join a supportive team in a dynamic healthcare environment.
- Benefits: NHS Pension Scheme, competitive salary, and opportunities for personal growth.
- Other info: Great opportunity for career development in the healthcare sector.
- Why this job: Make a real difference in people's lives every day.
- Qualifications: GCSEs in English and Maths; admin experience preferred.
The predicted salary is between 23900 - 25600 £ per year.
This is a varied role which includes face to face contact with the public as well as a wide range of administrative tasks which means that every day is different. If you like to help people and are able to work as part of a great team as well as able to work on your own initiative then this could be the job for you.
Main duties of the job
- You should be a person who has a desire to help and problem solve.
- You will be required to sign post patients to the most appropriate person/organisation for their needs.
- Book appointments, answer telephone, email and face to face queries.
- Scan and code documents and process referrals as required.
- Follow practice procedures.
Job responsibilities
- Primary Care Navigator - please see the Job Description which is available to download for full details.
As an employee you will be enrolled in the NHS Pension Scheme (unless you choose to opt out).
Qualifications
- GCSE grade A-C in English and Maths.
- Additional Administrative Qualification.
Experience
- Experience of working with members of the public.
- Experience of working in a GP practice.
Knowledge and Skills
- Good interpersonal and communication skills.
- Basic IT skills.
- Knowledge of SystmOne.
- Excellent interpersonal and communications skills.
- Typing and/or ECDL qualification.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist/Administrator (Patient Care Navigator) employer: Newcastle Medical Centre
Contact Detail:
Newcastle Medical Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Administrator (Patient Care Navigator)
✨Tip Number 1
Get to know the company! Research their values and mission. When you walk into that interview, show them you’re not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your people skills! Since this role involves face-to-face contact, try role-playing with a friend or family member. This will help you feel more confident when interacting with patients and colleagues.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you’ve helped someone or resolved an issue. This will demonstrate your ability to navigate challenges effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Receptionist/Administrator (Patient Care Navigator)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially for a role that involves helping people.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any previous roles where you've worked with the public or in administrative settings, as this will show us you're a great fit for the Patient Care Navigator position.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforward communication, especially since you'll be dealing with queries from patients!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Newcastle Medical Centre
✨Know Your Role Inside Out
Make sure you thoroughly understand the responsibilities of a Receptionist/Administrator (Patient Care Navigator). Familiarise yourself with the tasks mentioned in the job description, like booking appointments and processing referrals. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role involves face-to-face contact with the public, be prepared to demonstrate your interpersonal skills. Think of examples from your past experiences where you've successfully helped someone or resolved a problem. This will highlight your ability to connect with patients and work as part of a team.
✨Brush Up on Your IT Skills
As basic IT skills are essential for this position, make sure you're comfortable with common software and systems, especially SystmOne if you have experience with it. You might be asked about your proficiency during the interview, so being able to discuss your skills will give you an edge.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask your interviewer. This could be about the team dynamics, the challenges faced in the role, or how success is measured. It shows that you're engaged and serious about the position, which can leave a positive impression.