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For Companies At a Glance
- Tasks: Help patients navigate their care while managing various administrative tasks.
- Company: A vibrant city centre GP practice dedicated to patient care.
- Benefits: Join the NHS Pension Scheme and enjoy a supportive work environment.
- Why this job: Make a real difference in people's lives every day while developing your skills.
- Qualifications: GCSEs in English and Maths, plus strong communication skills.
- Other info: Dynamic team atmosphere with opportunities for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
Receptionist/Administrator (Patient Care Navigator)
This is a varied role which includes face to face contact with the public as well as a wide range of administrative tasks which means that every day is different. If you like to help people and are able to work as part of a great team as well as able to work on your own initiative then this could be the job for you.
Main duties of the job
You should be a person who has a desire to help and problem solve. You will be required to sign post patients to the most appropriate person/organisation for their needs. Book appointments, answer telephone, email and face to face queries. Scan and code documents aswell as process referrals as required. Follow practice procedures.
About us
We are a city centre GP practice with over 21500 patients. We are continually looking of ways to improve and meet the needs of our patients. We have a Primary Health Care Team that consists of GPs, Nurses, HCA, Practice Manager, Administrators, Office Manager, Primary Care Navigators, Pharmacist and Social Prescribing Link Worker.
As an employee you will be enrolled in the NHS Pension Scheme (unless you choose to opt out)
Job responsibilities
Primary Care Navigator – please see the Job Description which is available to download for full details
Person Specification
Qualifications
- GCSE grade A-C in English and Maths
- Additional Administrative Qualification
Experience
- Experience of working with members of the public
- Experience of working in a GP practice
Knowledge and Skills
- Good interpersonal and communication skills
- Basic IT skills
- Knowledge of SystmOne
- Excellent interpersonal and communications skills
- Typing and/or ECDL qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Receptionist/Administrator (Patient Care Navigator) employer: Newcastle Medical Centre
Contact Detail:
Newcastle Medical Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Administrator (Patient Care Navigator)
✨Tip Number 1
Get to know the practice! Research our GP practice and understand our values. When you walk in for an interview, you’ll impress us by showing that you’re genuinely interested in helping our patients.
✨Tip Number 2
Practice your communication skills! As a Receptionist/Administrator, you'll be the first point of contact for patients. Role-play with a friend to get comfortable answering queries and booking appointments.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve helped someone or resolved an issue. We love candidates who can think on their feet!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re keen to be part of our team right from the start.
We think you need these skills to ace Receptionist/Administrator (Patient Care Navigator)
Some tips for your application 🫡
Show Your People Skills: Since this role is all about helping people, make sure to highlight your interpersonal skills in your application. Share examples of how you've successfully interacted with the public or resolved issues in previous roles.
Tailor Your CV: Don’t just send a generic CV! Tailor it to reflect the specific skills and experiences that match the job description. Mention any relevant administrative experience and your familiarity with systems like SystmOne if you have it.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points for your skills and experiences to make it easy for us to read. We love a well-organised application!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Newcastle Medical Centre
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Receptionist/Administrator. Familiarise yourself with tasks like booking appointments and processing referrals. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role involves face-to-face contact with the public, be prepared to discuss your experience in dealing with people. Think of examples where you've helped someone solve a problem or provided excellent customer service. This will highlight your interpersonal skills, which are crucial for the job.
✨Brush Up on IT Skills
As basic IT skills are essential, especially knowledge of SystmOne, take some time to review any relevant software or systems. If you have experience with similar platforms, be ready to talk about it. This will show that you can hit the ground running and adapt quickly.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, how they measure success in the role, or what challenges they currently face. This shows your enthusiasm and helps you gauge if the practice is the right fit for you.