Join our Passenger Services Team at Newcastle International Airport!
About Your Airport
Newcastle is a multi-award-winning Airport that proudly connects the North East region to the world. In 2025, the Airport was recognised as ‘Best Airport in Europe’, in the 2 to 5 million passenger category, at the ASQ Awards for providing exceptional customer service.
Committed to a sustainable future, the Airport is on track to achieve Net Zero Carbon status by the year 2035 and has been recognised as a 'sustainability sector leader'. The business has its own solar farm that can provide 100% of its electricity on a sunny day and it is making significant investments to transition its vehicle fleet to electric models.
Over recent years more than 46,000 trees have been planted on Airport-owned land to support its carbon offset activities and enhance biodiversity.
About the role
A number of opportunities have arisen for Seasonal Passenger Services Assistants operating to cover our 24/7 operation within our busy and diverse Passenger Services Department.
The department is key in the delivery of terminal operations providing critical services to our passengers and business partners, including providing assistance to passengers who require additional support, the management of the baggage belt system to ensure the continuous operation.
A full training program will be provided over 3 weeks to the successful staff members giving them full oversight of their role. You must be available to attend this in full. This role has the opportunity for progression within the airport teams providing a good base for development of aviation experience.
A day in the life of some responsibilities;
- Assisting customers in wheelchairs
- Support and guide passengers with hidden disabilities, including those using the Sunflower Scheme
- A genuine passion for helping others and delivering outstanding service, a friendly, approachable, and confident communicator.
What do the shifts look like?
The contract will be for a minimum of 25 hours per week and the service requires full flexibility due to service delivery needs.
About you
The ideal candidate will be able to demonstrate experience of effective communication with customers, colleagues, and business partners, as well as a passion for excellent customer service
Essential Requirements
We are looking for candidates who are fully flexible with shifts, as Passenger Services offers a 24-hour, 365-days-a-year operational service to passengers who require our assistance.
A full UK driving licence is essential
Why come onboard?
- Reduced parking charges – Park & Fly
- Access to contributory pension scheme
- Discounted car servicing and repairs
- Access to World Duty Free
- On-site occupational health support
- On-site physiotherapist
- Free on-site car parking whilst at work
- Employee assistance programme support
- Subsidised private healthcare
- Cycle to work scheme
- Employee discounts at airport retail/ catering outlets
- Membership to our on-site gym
Equal Opportunities Employer
Newcastle International Airport Ltd is an equal opportunities employer. We encourage applications from all backgrounds to ensure our team reflects the diversity of the communities we serve.
Applications are managed through the same fair and consistent recruitment process, and candidates are assessed on their skills, experience, and ability to successfully perform the role.
Please let us know if you require any additional support or adjustments made to the selection process or interview. We support employees who require additional support or adjustments, whether through ill-health, medical conditions, or living with disabilities.
Being part of the Disability Confident Commitment means that we want to ensure all our organisational policies and processes are accessible and inclusive to everyone. This includes our recruitment strategies, and we welcome applications from all prospective candidates.
NB: Should we receive sufficient interest in the role, please be aware it may close earlier than the original advertised closing date.
Seasonal Passenger Services Assistant employer: Newcastle International Airport
Newcastle International Airport is an exceptional employer, offering a dynamic work environment for Air Traffic Control Officers where safety and efficiency are paramount. With competitive remuneration, generous annual leave, and genuine career progression opportunities, employees are supported in their professional growth while enjoying a culture that values diversity, equity, and inclusion. The airport's commitment to employee well-being is evident through its subsidised healthcare, on-site gym, and various employee assistance programmes, making it a rewarding place to build a meaningful career.
Contact Details:
Newcastle International Airport Recruitment Team
