Join our Passenger Services Team at Newcastle Airport!
About Your Airport
Newcastle is a multi-award-winning Airport that proudly connects the North East region to the world. In 2025, the Airport was recognised as ‘Best Airport in Europe’, in the 2 to 5 million passenger category, at the ASQ Awards for providing exceptional customer service.
Committed to a sustainable future, the Airport is on track to achieve Net Zero Carbon status by the year 2035 and has been recognised as a 'sustainability sector leader'. The business has its own solar farm that can provide 100% of its electricity on a sunny day and it is making significant investments to transition its vehicle fleet to electric models.
Over recent years more than 46,000 trees have been planted on Airport-owned land to support its carbon offset activities and enhance biodiversity.
About the role
An opportunity has arisen for a Seasonal (30 hrs/wk) Passenger Services Operative within our busy and diverse Passenger Services Department.
You’ll take the wheel airside, operating coaches and ambulifts to get customers safely to and from the aircraft.
Your role will be to help passengers with reduced mobility and hidden disabilities from check-in to boarding.
You will be key in the delivery of terminal operations providing critical services to our passengers and business partners, including providing assistance to passengers who require additional support, the management of the baggage belt system to ensure the continuous operation and transporting passengers by our unique electric fleet from the terminal to their aircraft.
No experience, no problem as a full training program will be provided over a number of weeks to the successful staff members giving them full oversight of their role.
This role has the opportunity for progression within the airport teams providing a good base for development of aviation experience.
A day in the life of some responsibilities:
- Driving of airfield coaches as required, to enable the safe and efficient delivery of a cost-effective service, which provides the highest standard of customer care.
- Providing assistance to passengers living with reduced mobility or disabilities.
- Understanding and assisting with baggage belt system operations, including clearing baggage blockages.
- Working on our Front of House desk, facilitating the full meet and greet process.
- Assisting on Ambulift vehicles including driving the passenger coach to and from aircraft (Full Training Provided).
- Communicating with passengers departing and arriving ensuring they have a positive customer service experience.
- Work with our business partners to provide a great customer journey.
Reporting to the Passenger Services Duty Manager you will be accountable for the delivery of safe, secure, and customer focused coaching and assistance services to customers.
What do the shifts look like?
This is a Seasonal part-time contract until 31st October, 2027, for 30 hours per week. The service may require flexibility due to service delivery needs as our operations offers a 24-7, 365-day service.
Shifts are likely to include a mix of early morning starts and night shifts, with some shifts starting before or finishing after public transport hours. Therefore, applicants without regular access to a vehicle or other means of transport should consider this carefully.
Essential Requirements
All applicants need to hold a full UK driving license and have access to a vehicle.
Why come onboard?
- Reduced parking charges – Park & Fly
- Generous annual leave entitlement
- Access to contributory pension scheme
- Company Paid Life Insurance - Death in service
- Salary Sacrifice - Vehicle purchase scheme
- Free on-site car parking whilst at work
- Tyne & Wear Metro season ticket
- Access to World Duty Free
- On-site occupational health support
- On-site physiotherapist
- Employee assistance programme support
- Subsidised private healthcare
- Cycle to work scheme
- Employee discounts at airport retail/ catering outlets
- Company and Performance related bonus scheme
- Membership to our on-site gym
Equal Opportunities Employer
Newcastle International Airport Ltd is an equal opportunities employer. We encourage applications from all backgrounds to ensure our team reflects the diversity of the communities we serve.
Applications are managed through the same fair and consistent recruitment process, and candidates are assessed on their skills, experience, and ability to successfully perform the role.
Please let us know if you require any additional support or adjustments made to the selection process or interview. We support employees who require additional support or adjustments, whether through ill-health, medical conditions, or living with disabilities.
Being part of the Disability Confident Commitment means that we want to ensure all our organisational policies and processes are accessible and inclusive to everyone. This includes our recruitment strategies, and we welcome applications from all prospective candidates.
NB: Should we receive sufficient interest in the role, please be aware it may close earlier than the original advertised closing date.
Passenger Services Operative employer: Newcastle International Airport
Newcastle International Airport is an exceptional employer, offering a dynamic work environment for Air Traffic Control Officers where safety and efficiency are paramount. With competitive remuneration, generous annual leave, and genuine career progression opportunities, employees are supported in their professional growth while enjoying a culture that values diversity, equity, and inclusion. The airport's commitment to employee well-being is evident through its subsidised healthcare, on-site gym, and various employee assistance programmes, making it a rewarding place to build a meaningful career.
Contact Details:
Newcastle International Airport Recruitment Team
