At a Glance
- Tasks: Support passengers through security, ensuring a smooth and efficient screening process.
- Company: Join the award-winning Newcastle International Airport, a leader in customer service and sustainability.
- Benefits: Enjoy free parking, generous leave, gym access, and employee discounts.
- Other info: Seasonal role with flexible shifts and opportunities for growth in aviation.
- Why this job: Make a real impact on passenger experiences in a dynamic airport environment.
- Qualifications: Strong communication skills and attention to detail; teamwork experience is a plus.
The predicted salary is between 29432 - 30000 £ per year.
How would you like to support passengers in their journey through security at Newcastle International Airport? Have you got the knowledge, experience, and desire to be best in class at an award-winning airport?
About Your Airport
Newcastle is a multi-award-winning Airport that proudly connects the North East region to the world. In 2025, the Airport was recognised as ‘Best Airport in Europe’, in the 2 to 5 million passenger category, at the ASQ Awards for providing exceptional customer service. Committed to a sustainable future, the Airport is on track to achieve Net Zero Carbon status by the year 2035 and has been recognised as a 'sustainability sector leader'. The business has its own solar farm that can provide 100% of its electricity on a sunny day and it is making significant investments to transition its vehicle fleet to electric models. Over recent years more than 46,000 trees have been planted on Airport-owned land to support its carbon offset activities and enhance biodiversity.
About the role
We are seeking Security Support Officers to help the delivery of safe, efficient and compliant passenger screening within the airport. This role is centred on the cabin baggage load‑on function, where you will play a key part in helping passengers prepare their belongings for screening, maintaining lane flow and supporting a positive passenger experience at one of the most important touchpoints in the airport journey.
As a Security Support Officer, you will be responsible for engaging confidently with passengers, providing clear instructions, ensuring items are placed correctly within screening trays and helping to prevent avoidable delays, jams or damage to passenger property. You will work closely with Security Officers, lane colleagues and operational leaders to support safe and efficient movement through the security search area. This is a seasonal role until 31st October, working from 3am until 8am, on a 3 days on/3 days off pattern.
What will you be doing?
- Engage positively and professionally with passengers as they enter the security screening area, offering clear guidance and reassurance where required.
- Provide clear, concise instructions to passengers on how to prepare their cabin baggage and personal items for screening.
- Support effective tray presentation by ensuring items are placed securely and appropriately to reduce the risk of belongings falling from trays, causing lane jams or becoming damaged.
- Support efficient lane flow by directing passengers to the correct position, advising when to move forward and helping to prevent congestion around the load‑on area.
- Communicate effectively with passengers who may be unfamiliar with the process, including families, passengers with accessibility needs, nervous travellers and those requiring additional support.
- Work collaboratively with Security Officers and wider lane colleagues to maintain a safe, organised and efficient screening environment.
Key Skills & Experience
- Strong communication skills, including the ability to give clear instructions, repeat key messages and adapt communication style to suit different passengers.
- Good attention to detail, with the ability to identify poorly prepared trays, loose items, unstable loads or potential causes of jams and delays.
- Ability to work effectively as part of a team, supporting colleagues and responding positively to operational direction.
- Experience in a fast moving, detail focused environment would be an advantage.
- Must have access to own transport due to shift times.
Why come onboard?
Newcastle International Airport is a unique work environment where your actions really matter! The environment fosters a real passion for aviation operations and being best in class. Just some of the benefits you can enjoy:
- Free on‑site car parking whilst at work
- Reduced parking charges – Park & Fly
- Generous annual leave entitlement
- Car servicing and repairs
- Access to World Duty Free
- On‑site occupational health support
- On‑site physiotherapist
- Employee assistance programme support
- Employee discounts at airport retail/ catering outlets
- Membership to our on‑site gym
This post requires access through the Critical Part at the Airport and therefore in line with Department for Transport regulations; you will be required to demonstrate during the recruitment process that you have no relevant criminal record. Newcastle International Airport Limited promotes the equality of opportunity. Being part of the Disability Confident Commitment means that we want to ensure all our organisational policies and processes are accessible and inclusive to everyone. This includes our recruitment strategies, and we welcome applications from all prospective candidates.
Seasonal Security Support Officer employer: Newcastle International Airport Ltd
Newcastle International Airport is an exceptional employer, offering a unique work environment where your contributions directly impact passenger experiences. With a commitment to sustainability and a range of employee benefits including free on-site parking, generous leave entitlements, and access to health support services, the airport fosters a collaborative and inclusive culture that prioritises professional growth and well-being. Join us in delivering best-in-class service at an award-winning airport that values its team members and their development.
Contact Details:
Newcastle International Airport Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Seasonal Security Support Officer
✨Get Ahead of the Seasonal Rush
Seasonal roles in security services often kick off during busy periods like festivals or holidays, so make sure to start your search early. Watch out for job postings on local community boards and websites that cater specifically to security companies—these are gold mines for finding positions before they're filled!
✨Join Local Security Forums and Groups
Dive into local security forums or social media groups to connect with other professionals in the industry. Not only can you gain insights about seasonal job openings, but you might also find insider info on upcoming events that need extra security staffing—making it a win-win for networking and job hunting!
✨Show Off Your Skills at Local Events
If you're looking for seasonal gigs, attending local events where security services are needed can really help. Get involved in managing security at community festivals or events to showcase your skills. This doesn't just give you hands-on experience but also makes you visible to potential employers at companies like Newcastle International Airport Ltd.
✨Apply Directly through Our Site
Don't forget to check out job openings at Newcastle International Airport Ltd directly on our website. Seasonal roles can come and go quickly, so keeping an eye on our listings and getting your application in can give you an edge over the competition.
We think you need these skills to ace Seasonal Security Support Officer
Some tips for your application 🫡
Highlight Your Security Skills:When applying for a seasonal role in security services, it's key to showcase your relevant skills. Whether it’s experience in surveillance, conflict resolution, or crowd management, make sure to pull these to the forefront of your CV. Don't forget to mention any relevant certifications like SIA licences or first aid training!
Emphasise Your Availability:Seasonal jobs often require flexibility, so it's super important to be upfront about your availability. In your cover letter, let us know when you're free to work and if you can commit to the full season. This will make it easier for us at Newcastle International Airport Ltd to consider how you fit into our schedule.
Show Us Your Previous Experience:If you’ve worked in security or hospitality before, mention specific accomplishments or responsibilities in your CV. Even if it’s not strictly security-related, any job where you had to keep people safe or manage situations will be relevant. Let us hear about those experiences!
Tailor Your Cover Letter:Don't underestimate the power of a well-tailored cover letter! Reflect on why you want to work in security services, especially for the seasonal aspect. Share what you hope to gain from this experience at Newcastle International Airport Ltd and how it aligns with your future goals. It’s your chance to let your personality shine through!
How to prepare for a job interview at Newcastle International Airport Ltd
✨Brush Up on Your Security Protocols
For a seasonal role in security services, make sure you've got your knowledge of security protocols fresh in your mind. Expect questions about emergency procedures, conflict resolution, and the technology used in the field. Familiarise yourself with any specific tools or systems that Newcastle International Airport Ltd might use, as practical experience can really set you apart.
✨Show Your People Skills
Security isn’t just about monitoring; it's also about ensuring safety and good communication. Be ready to showcase your interpersonal skills during the interview. Think of examples where you've effectively handled difficult situations or diffused tensions, as these examples will highlight your capability to maintain a safe and calm environment.
✨Prepare for Scenario-Based Questions
Since this is a seasonal role, you might face scenario-based questions where you will need to demonstrate your quick thinking and response in unexpected situations. Practice answering questions like how you would handle an aggressive customer or a fire alarm scenario. This practical approach can help us showcase our problem-solving skills in a pressure-driven environment.
✨Flexibility in Availability Matters
Given that it's a seasonal job, be prepared to discuss your availability honestly. Highlight your willingness to adapt to varying schedules, including nights and weekends. This flexibility can often be a deciding factor for employers, especially during busy seasons when they need extra hands on deck.
