At a Glance
- Tasks: Assist passengers at Newcastle Airport, ensuring a smooth travel experience for everyone.
- Company: Join the award-winning Newcastle International Airport, a leader in sustainability.
- Benefits: Enjoy flexible hours, discounts, and access to on-site health support.
- Other info: Opportunities for progression and a supportive, inclusive work environment.
- Why this job: Make a real difference by helping passengers and gaining valuable aviation experience.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 10.8 - 13.2 £ per hour.
Join our Passenger Services Team at Newcastle International Airport!
About Your Airport
Newcastle is a multi-award-winning Airport that proudly connects the North East region to the world. In 2025, the Airport was recognised as ‘Best Airport in Europe’, in the 2 to 5 million passenger category, at the ASQ Awards for providing exceptional customer service. Committed to a sustainable future, the Airport is on track to achieve Net Zero Carbon status by the year 2035 and has been recognised as a 'sustainability sector leader'. The business has its own solar farm that can provide 100% of its electricity on a sunny day and it is making significant investments to transition its vehicle fleet to electric models. Over recent years more than 46,000 trees have been planted on Airport-owned land to support its carbon offset activities and enhance biodiversity.
About the role
A number of opportunities have arisen for Seasonal Passenger Services Assistants operating to cover our 24/7 operation within our busy and diverse Passenger Services Department. The department is key in the delivery of terminal operations providing critical services to our passengers and business partners, including providing assistance to passengers who require additional support, the management of the baggage belt system to ensure the continuous operation. A full training program will be provided over 3 weeks to the successful staff members giving them full oversight of their role. You must be available to attend this in full. This role has the opportunity for progression within the airport teams providing a good base for development of aviation experience.
A day in the life of some responsibilities:
- Assisting customers in wheelchairs
- Support and guide passengers with hidden disabilities, including those using the Sunflower Scheme
- A genuine passion for helping others and delivering outstanding service, a friendly, approachable, and confident communicator.
What do the shifts look like?
The contract will be for a minimum of 25 hours per week and the service requires full flexibility due to service delivery needs.
About you
The ideal candidate will be able to demonstrate experience of effective communication with customers, colleagues, and business partners, as well as a passion for excellent customer service.
Essential Requirements
We are looking for candidates who are fully flexible with shifts, as Passenger Services offers a 24-hour, 365-days-a-year operational service to passengers who require our assistance. A full UK driving licence is essential.
Why come onboard?
- Reduced parking charges – Park & Fly
- Access to contributory pension scheme
- Discounted car servicing and repairs
- Access to World Duty Free
- On-site occupational health support
- On-site physiotherapist
- Free on-site car parking whilst at work
- Employee assistance programme support
- Subsidised private healthcare
- Cycle to work scheme
- Employee discounts at airport retail/ catering outlets
- Membership to our on-site gym
Equal Opportunities Employer
Newcastle International Airport Ltd is an equal opportunities employer. We encourage applications from all backgrounds to ensure our team reflects the diversity of the communities we serve. Applications are managed through the same fair and consistent recruitment process, and candidates are assessed on their skills, experience, and ability to successfully perform the role. Please let us know if you require any additional support or adjustments made to the selection process or interview. We support employees who require additional support or adjustments, whether through ill-health, medical conditions, or living with disabilities. Being part of the Disability Confident Commitment means that we want to ensure all our organisational policies and processes are accessible and inclusive to everyone. This includes our recruitment strategies, and we welcome applications from all prospective candidates.
NB: Should we receive sufficient interest in the role, please be aware it may close earlier than the original advertised closing date.
Seasonal Passenger Services Assistant employer: Newcastle International Airport Ltd
Newcastle International Airport is an exceptional employer, offering a unique work environment where your contributions directly impact aviation operations. With a strong commitment to sustainability and employee well-being, the airport provides generous benefits such as reduced parking charges, on-site health support, and access to a gym, all while fostering a culture of inclusivity and professional growth for its staff.
Contact Details:
Newcastle International Airport Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Seasonal Passenger Services Assistant
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Newcastle International Airport Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Newcastle International Airport Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Seasonal Passenger Services Assistant
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Newcastle International Airport Ltd.
How to prepare for a job interview at Newcastle International Airport Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Newcastle International Airport Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Newcastle International Airport Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
