At a Glance
- Tasks: Assist passengers with diverse needs and manage baggage operations in a busy airport environment.
- Company: Join the dynamic team at Newcastle International Airport, a hub of diversity and opportunity.
- Benefits: Enjoy free parking, discounted services, health support, and gym membership.
- Other info: Flexible shifts available, with opportunities for career progression within the airport.
- Why this job: Make a real difference by helping passengers while gaining valuable aviation experience.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 12 - 15 € per hour.
A number of opportunities have arisen for Seasonal Passenger Services Assistants operating to cover our 24/7 operation within our busy and diverse Passenger Services Department. The department is key in the delivery of terminal operations providing critical services to our passengers and business partners, including providing assistance to passengers who require additional support and the management of the baggage belt system to ensure continuous operation.
A full training program will be provided over 3 weeks to the successful staff members giving them full oversight of their role. You must be available to attend this in full. This role has the opportunity for progression within the airport teams providing a good base for development of aviation experience.
A day in the life of some responsibilities:
- Assisting customers in wheelchairs
- Support and guide passengers with hidden disabilities, including those using the Sunflower Scheme
- A genuine passion for helping others and delivering outstanding service, a friendly, approachable, and confident communicator
What do the shifts look like? The contract will be for a minimum of 20 hours per week and the service requires full flexibility due to service delivery needs.
About you: The ideal candidate will be able to demonstrate experience of effective communication with customers, colleagues, and business partners, as well as a passion for excellent customer service.
Essential Requirements: We are looking for candidates who are fully flexible with shifts, as Passenger Services offers a 24‑hour, 365‑day‑a‑year operational service to passengers who require our assistance. A full UK driving licence is essential.
Why come onboard?
- Free on‑site car parking whilst at work
- Reduced parking charges – Park & Fly
- Access to contributory pension scheme
- Discounted car servicing and repairs
- Access to World Duty Free
- On‑site occupational health support
- On‑site physiotherapist
- Employee assistance programme support
- Subsidised private healthcare
- Cycle to work scheme
- Employee discounts at airport retail/catering outlets
- Subsidised membership to our on‑site gym
Equal Opportunities Employer: Newcastle International Airport Ltd is an equal opportunities employer. We encourage applications from all backgrounds to ensure our team reflects the diversity of the communities we serve. Applications are managed through the same fair and consistent recruitment process, and candidates are assessed on their skills, experience, and ability to successfully perform the role. Please let us know if you require any additional support or adjustments made to the selection process or interview. We support employees who require additional support or adjustments, whether through ill‑health, medical conditions, or living with disabilities. Being part of the Disability Confident Commitment means that we want to ensure all our organisational policies and processes are accessible and inclusive to everyone. This includes our recruitment strategies, and we welcome applications from all prospective candidates.
Seasonal Passenger Services Assistant employer: Newcastle International Airport Ltd
Newcastle International Airport Ltd is an exceptional employer, offering a supportive and inclusive work environment where employees can thrive. With comprehensive training, flexible shift patterns, and numerous benefits such as subsidised healthcare and gym memberships, staff are empowered to grow within the aviation sector while making a meaningful impact on passenger experiences. The airport's commitment to diversity and equal opportunities ensures that all team members feel valued and supported in their roles.
Contact Detail:
Newcastle International Airport Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Seasonal Passenger Services Assistant
✨Tip Number 1
Get to know the company! Research Newcastle International Airport and its values. When you show up for your interview, drop in some knowledge about their commitment to customer service and inclusivity. It’ll impress them and show you’re genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping passengers, think of examples from your past where you’ve provided excellent service. Be ready to share these stories during your interview to highlight your experience.
✨Tip Number 3
Flexibility is key! Make sure you’re prepared to discuss your availability for shifts. The more flexible you are, the better your chances of landing the job. Show them you’re ready to jump in whenever they need you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re tech-savvy and comfortable with online processes, which is a bonus in today’s job market.
We think you need these skills to ace Seasonal Passenger Services Assistant
Some tips for your application 🫡
Show Your Passion for Service:When writing your application, let your genuine passion for helping others shine through. We want to see how you can deliver outstanding service and support to our passengers, especially those who need a bit of extra help.
Highlight Your Communication Skills:Effective communication is key in this role. Make sure to showcase any experience you have in communicating with customers and colleagues. We love seeing examples of how you've successfully interacted with others in the past!
Be Flexible and Open:Since this role requires full flexibility with shifts, mention your availability clearly in your application. We appreciate candidates who are ready to adapt to our 24/7 operation and can commit to the training programme.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen to join our team at Newcastle International Airport!
How to prepare for a job interview at Newcastle International Airport Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Seasonal Passenger Services Assistant. Familiarise yourself with the key tasks like assisting customers in wheelchairs and supporting passengers with hidden disabilities. This will help you demonstrate your genuine passion for helping others during the interview.
✨Showcase Your Communication Skills
Effective communication is crucial in this role. Prepare examples from your past experiences where you've successfully communicated with customers or colleagues. Think about how you can convey your friendly and approachable nature, as well as your ability to handle challenging situations with confidence.
✨Flexibility is Key
Since the role requires full flexibility due to the 24/7 operation, be ready to discuss your availability during the interview. Highlight your willingness to work various shifts and how you can adapt to the needs of the service. This shows that you're committed and ready to jump in whenever needed.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programme, opportunities for progression, or how the team supports each other. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.
