At a Glance
- Tasks: Assist passengers with reduced mobility and operate airfield coaches for a smooth travel experience.
- Company: Join Newcastle International Airport, an award-winning and sustainable airport.
- Benefits: Enjoy flexible shifts, generous leave, and access to health support and discounts.
- Other info: Seasonal part-time role with opportunities for progression and training provided.
- Why this job: Make a real difference in passengers' journeys while gaining valuable aviation experience.
- Qualifications: Full UK driving licence and access to a vehicle required.
The predicted salary is between 44595 - 54505 £ per year.
About Your Airport Newcastle is a multi-award-winning Airport that proudly connects the North East region to the world. In 2025, the Airport was recognised as ‘Best Airport in Europe’, in the 2 to 5 million passenger category, at the ASQ Awards for providing exceptional customer service. Committed to a sustainable future, the Airport is on track to achieve Net Zero Carbon status by the year 2035 and has been recognised as a 'sustainability sector leader'. The business has its own solar farm that can provide 100% of its electricity on a sunny day and it is making significant investments to transition its vehicle fleet to electric models. Over recent years more than 46,000 trees have been planted on Airport-owned land to support its carbon offset activities and enhance biodiversity.
About the role An opportunity has arisen for a Seasonal (30 hrs/wk) Passenger Services Operative within our busy and diverse Passenger Services Department. You’ll take the wheel airside, operating coaches and ambulifts to get customers safely to and from the aircraft. Your role will be to help passengers with reduced mobility and hidden disabilities from check-in to boarding. You will be key in the delivery of terminal operations providing critical services to our passengers and business partners, including providing assistance to passengers who require additional support, the management of the baggage belt system to ensure the continuous operation and transporting passengers by our unique electric fleet from the terminal to their aircraft. No experience, no problem as a full training program will be provided over a number of weeks to the successful staff members giving them full oversight of their role. This role has the opportunity for progression within the airport teams providing a good base for development of aviation experience.
A day in the life of some responsibilities:
- Driving of airfield coaches as required, to enable the safe and efficient delivery of a cost-effective service, which provides the highest standard of customer care.
- Providing assistance to passengers living with reduced mobility or disabilities.
- Understanding and assisting with baggage belt system operations, including clearing baggage blockages.
- Working on our Front of House desk, facilitating the full meet and greet process.
- Assisting on Ambulift vehicles including driving the passenger coach to and from aircraft (Full Training Provided).
- Communicating with passengers departing and arriving ensuring they have a positive customer service experience.
- Work with our business partners to provide a great customer journey.
Reporting to the Passenger Services Duty Manager you will be accountable for the delivery of safe, secure, and customer focused coaching and assistance services to customers.
What do the shifts look like? This is a Seasonal part-time contract until 31st October, 2027, for 30 hours per week. The service may require flexibility due to service delivery needs as our operations offers a 24-7, 365-day service. Shifts are likely to include a mix of early morning starts and night shifts, with some shifts starting before or finishing after public transport hours. Therefore, applicants without regular access to a vehicle or other means of transport should consider this carefully.
Essential Requirements All applicants need to hold a full UK driving license and have access to a vehicle.
Why come onboard?
- Reduced parking charges – Park & Fly
- Generous annual leave entitlement
- Access to contributory pension scheme
- Company Paid Life Insurance - Death in service
- Salary Sacrifice - Vehicle purchase scheme
- Free on-site car parking whilst at work
- Tyne & Wear Metro season ticket
- Access to World Duty Free
- On-site occupational health support
- On-site physiotherapist
- Employee assistance programme support
- Subsidised private healthcare
- Cycle to work scheme
- Employee discounts at airport retail/ catering outlets
- Company and Performance related bonus scheme
- Membership to our on-site gym
Equal Opportunities Employer Newcastle International Airport Ltd is an equal opportunities employer. We encourage applications from all backgrounds to ensure our team reflects the diversity of the communities we serve. Applications are managed through the same fair and consistent recruitment process, and candidates are assessed on their skills, experience, and ability to successfully perform the role. Please let us know if you require any additional support or adjustments made to the selection process or interview. We support employees who require additional support or adjustments, whether through ill-health, medical conditions, or living with disabilities. Being part of the Disability Confident Commitment means that we want to ensure all our organisational policies and processes are accessible and inclusive to everyone. This includes our recruitment strategies, and we welcome applications from all prospective candidates.
Passenger Services Operative employer: Newcastle International Airport Ltd
Newcastle International Airport is an exceptional employer, offering a unique work environment where your contributions directly impact aviation operations. With a strong commitment to sustainability and employee well-being, the airport provides generous benefits such as reduced parking charges, on-site health support, and access to a gym, all while fostering a culture of inclusivity and professional growth for its staff.
Contact Details:
Newcastle International Airport Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Passenger Services Operative
✨Join Local Logistics Groups
Get involved in local transportation and logistics communities. Check out meetups or social media groups where professionals hang out. Networking with people already in the field can lead to insider tips and potential job opportunities, especially during peak seasons.
✨Keep Your Eyes on Seasonal Hiring
Companies in the transportation and logistics sector often ramp up their hiring during peak seasons. Stay alert for announcements from Newcastle International Airport Ltd about seasonal positions. Sign up for job alerts on their website to catch openings as soon as they drop!
✨Show Off Your Skills on the Ground
If you have relevant experience, consider visiting local distribution centres or warehouses to express your interest in working. Many times, showing your enthusiasm in person can help you stand out from the crowd, especially for seasonal roles.
✨Utilise Short-Term Job Platforms
Explore platforms dedicated to seasonal work within logistics. Websites that focus on temporary roles can give you a foot in the door. Plus, don’t forget to check out freelance opportunities for varied roles during busy times – it’s a great way to build experience and visibility!
We think you need these skills to ace Passenger Services Operative
Some tips for your application 🫡
Show Off Your Time Management Skills:In the transportation and logistics industry, being organised is key! Highlight any experiences where you successfully managed multiple tasks or tight schedules. This is especially important for a seasonal role like Passenger Services Operative at Newcastle International Airport Ltd, where timing is everything.
Highlight Relevant Certifications:If you’ve got any industry-specific certifications, like fork lift licences or safety training, make sure to include them in your CV. These show that you’ve got the necessary skills for the job and can hit the ground running during this busy season.
Tailor Your Cover Letter to the Busy Season:For a seasonal role, it's essential to express your motivation and flexibility. Use your cover letter to explain why you’re interested in working during this peak time and how you can contribute to Newcastle International Airport Ltd’s success by being available when they need you the most!
Use Your CV to Demonstrate Practical Experience:Since you're applying for a seasonal position, any practical experience in transportation, logistics, or related fields should be front and centre in your CV. Make sure to list your previous roles, focusing on what you actually did, so that Newcastle International Airport Ltd can see you’re ready to roll.
How to prepare for a job interview at Newcastle International Airport Ltd
✨Know Your Logistics Tools
Make sure you're familiar with the software and tools commonly used in transportation and logistics, like TMS (Transportation Management Systems). Be ready to discuss how you've used these tools before or how you'd approach using them effectively at Newcastle International Airport Ltd.
✨Emphasise Adaptability and Teamwork
Since this is a seasonal role, highlight your flexibility and ability to adapt quickly to changing demands, especially during peak times. Discuss any past experiences where you successfully collaborated with a team to meet tight deadlines, as that's a big deal in logistics!
✨Case Studies and Real-Life Scenarios
Prepare to tackle some situational questions or case studies. Interviewers might ask how you would manage unexpected delays or coordinate with multiple stakeholders. Practising these types of questions will help us demonstrate our problem-solving skills effectively.
✨Show off Your Customer Service Skills
Even in logistics, customer service is key. Be prepared to talk about how you've handled client interactions or resolved issues in the past. They'll want to see that you're someone who can keep customers happy, especially when things get hectic during the season!
