At a Glance
- Tasks: Enhance passenger experience and support the Student Ambassador Programme at Newcastle Airport.
- Company: Award-winning Newcastle International Airport, committed to sustainability and exceptional service.
- Benefits: Free parking, generous leave, gym access, and employee discounts.
- Other info: Opportunities for personal growth and a commitment to inclusivity.
- Why this job: Join a passionate team in a unique aviation environment where your contributions truly matter.
- Qualifications: Good communication skills and experience in customer support or project management preferred.
The predicted salary is between 25000 - 30000 £ per year.
About Your Airport
Newcastle is a multi-award-winning Airport that proudly connects the North East region to the world. In 2025, the Airport was recognised as ‘Best Airport in Europe’, in the 2 to 5 million passenger category, at the ASQ Awards for providing exceptional customer service. Committed to a sustainable future, the Airport is on track to achieve Net Zero Carbon status by the year 2035 and has been recognised as a 'sustainability sector leader'. The business has its own solar farm that can provide 100% of its electricity on a sunny day and it is making significant investments to transition its vehicle fleet to electric models. Over recent years more than 46,000 trees have been planted on Airport-owned land to support its carbon offset activities and enhance biodiversity.
About the role
The Operations Support Assistant plays a vital role in enhancing the passenger experience and supporting the effective delivery of the Student Ambassador Programme. Working closely with the wider terminal operations team including the Airport Duty Manager (ADM), the Operations Support Assistant ensures operational excellence through terminal audits, safety compliance, and the management of Airport Service Quality (ASQ) survey data.
What will you be doing?
- Serve as the main contact for Newcastle College Student Ambassadors
- Manage shift allocations, attendance tracking, and provide in‑role support
- Deliver and coordinate relevant training sessions in collaboration with internal teams
- Motivate and coach ambassadors to deliver exceptional customer service
- Liaise with Newcastle College, internal departments, and external partners to broaden student experience opportunities
- Plan and oversee the distribution and collection of ASQ questionnaires
- Assist the ADM team with terminal audits and check‑in desk presentation
- Provide hands‑on support during peak operational periods
Key Skills & Experience
- Good communication skills
- A background dealing with students would be an advantage
- Good organisation ability with experience of running programmes or project management
- Detail‑oriented, proactive, and confident managing multiple priorities
- Experience in a customer support role would be an advantage
Why come onboard?
Newcastle International Airport is a unique work environment where your actions really matter! The environment fosters a real passion for aviation operations and being best in class. Just some of the benefits you can enjoy:
- Free on‑site car parking whilst at work
- Reduced parking charges - Park & Fly
- Generous annual leave entitlement
- Car servicing and repairs
- Access to World Duty Free
- On‑site occupational health support
- On‑site physiotherapist
- Employee assistance programme support
- Employee discounts at airport retail/ catering outlets
- Membership to our on‑site gym
This post requires access through the Critical Part at the Airport and therefore in line with Department for Transport regulations; you will be required to demonstrate during the recruitment process that you have no relevant criminal record. Newcastle International Airport Limited promotes the equality of opportunity. Being part of the Disability Confident Commitment means that we want to ensure all our organisational policies and processes are accessible and inclusive to everyone. This includes our recruitment strategies, and we welcome applications from all prospective candidates.
Contact Details:
Newcastle International Airport Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Newcastle International Airport Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Newcastle International Airport Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Operations Support Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Newcastle International Airport Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Newcastle International Airport Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Newcastle International Airport Ltd!
How to prepare for a job interview at Newcastle International Airport Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
