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For Companies At a Glance
- Tasks: Oversee baggage systems and ensure smooth airport operations while delivering exceptional customer service.
- Company: Join Newcastle International Airport, a multi-award winning hub connecting the North East to the world.
- Benefits: Enjoy free parking, discounted travel rates, pension scheme, and access to health services.
- Why this job: Be part of a dynamic team at a leading airport, making travel seamless for millions.
- Qualifications: Strong communication skills and a commitment to safety and customer service.
- Other info: Opportunities for career growth in a sustainable and innovative environment.
The predicted salary is between 24000 - 36000 £ per year.
About Your Airport
Newcastle is a multi-award winning Airport that proudly connects the North East region to the world. The Airport is on track to welcome 5.4 million passengers in 2025 and thanks to its strong portfolio of 16 airline partners, passengers can choose from over 80 direct destinations and more than 300 onward connections worldwide. It makes a vital contribution to the regional economy, generating more than £1bn in GVA each year and around 3,200 people are employed on the Airport site. More than 17,000 jobs are supported through the business’ supply chain. The Airport’s commitment to delivering a world-class customer experience has earned international recognition.
About the role
We are seeking a dedicated team member to join our Passenger Services Team, working closely with terminal operations and business partners. In this role, you will be responsible for overseeing and monitoring all aspects of the hold baggage system, ensuring its safe and efficient operation. You will play a key part in maintaining seamless airport operations by promptly responding to issues and coordinating solutions to keep everything running smoothly.
Key Responsibilities
- Coordinating departmental activities by allocating and prioritising work, communicating effectively with colleagues, business partners, and supervisory staff, while managing the SCADA Control Hub.
- Operating and monitoring the SCADA System, ensuring the smooth flow of checked-in baggage by promptly addressing faults and issues.
- Maintaining accurate records and documentation, including completing daily belt reports, conducting pre- and post-equipment checks, and reporting all faults and defects to the Passenger Services Duty Manager (PSDM) and/or Airport Duty Manager (ADM).
- Responding to operational interruptions, such as baggage belt blockages, and providing detailed explanations of the causes.
- Delivering exceptional customer service in line with the company’s customer service ethos, ensuring a positive experience for all passengers.
- Collaborating with other departments and business partners to support seamless airport operations.
- Promoting and adhering to health and safety standards, contributing to departmental and corporate safety objectives.
- Ensuring compliance with company and regulatory standards at all times.
Why Join Us?
- Free on-site parking while you’re at work
- Discounted Park & Fly rates for your travel needs
- Contributory pension scheme to support your future
- Exclusive access to World Duty Free
- On-site occupational health services and physiotherapy support
- Employee Assistance Programme for confidential advice and guidance
- Subsidised private healthcare for added peace of mind
Please note: This role requires access to the Critical Part of the Airport. In line with Department for Transport regulations, you will need to demonstrate during the recruitment process that you have no relevant criminal record. Newcastle International Airport Limited is committed to equality of opportunity. As part of the Disability Confident Commitment, we ensure our policies and processes are accessible and inclusive. We welcome applications from all candidates and strive to make our recruitment process fair and supportive for everyone.
Passenger Services Assistant (Belt Operations/SCADA) in Newcastle upon Tyne employer: Newcastle International Airport Ltd
Contact Detail:
Newcastle International Airport Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Services Assistant (Belt Operations/SCADA) in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to current employees at Newcastle Airport on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role in the Passenger Services Team.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of SCADA systems and baggage operations. Show us you’re keen by being ready to discuss how you’d handle operational interruptions and maintain customer service excellence.
✨Tip Number 3
Don’t forget to highlight your teamwork skills! This role is all about collaboration, so be ready to share examples of how you’ve worked effectively with others in past roles.
✨Tip Number 4
Apply through our website for the best chance of getting noticed! We love seeing candidates who take the initiative to engage directly with us. Plus, it shows you’re serious about joining our award-winning team!
We think you need these skills to ace Passenger Services Assistant (Belt Operations/SCADA) in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you value exceptional customer service. Share any experiences where you've gone the extra mile to help someone out, as this aligns perfectly with our ethos at the airport.
Be Clear and Concise: We appreciate straightforward communication! Make sure your application is easy to read and gets straight to the point. Highlight your relevant skills and experiences without fluff – we want to see what makes you a great fit for the role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Passenger Services Assistant role. Mention specific responsibilities from the job description that excite you and how your background fits those needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us you’re serious about joining our team at Newcastle Airport!
How to prepare for a job interview at Newcastle International Airport Ltd
✨Know Your SCADA System
Familiarise yourself with the SCADA system and its operations. Be prepared to discuss how you would monitor and address issues within the baggage handling process, as this is a key responsibility of the role.
✨Showcase Your Customer Service Skills
Since delivering exceptional customer service is crucial, think of examples from your past experiences where you went above and beyond for customers. Highlight how you can contribute to maintaining the airport's high standards.
✨Understand Airport Operations
Research Newcastle Airport’s operations and recent achievements. Being knowledgeable about the airport's commitment to sustainability and its growth plans will show your genuine interest in the role and the company.
✨Prepare for Team Collaboration Questions
Expect questions about teamwork and collaboration. Prepare examples that demonstrate your ability to work effectively with colleagues and business partners, especially in high-pressure situations like operational interruptions.