At a Glance
- Tasks: Oversee baggage systems and ensure smooth airport operations while delivering exceptional customer service.
- Company: Join Newcastle International Airport, a multi-award winning hub connecting the North East to the world.
- Benefits: Enjoy free parking, discounted travel rates, pension scheme, and access to health services.
- Other info: Opportunities for career growth in a sustainable and innovative environment.
- Why this job: Be part of a dynamic team at a leading airport, making travel seamless for millions.
- Qualifications: Strong communication skills and a commitment to safety and customer service.
The predicted salary is between 24000 - 36000 £ per year.
About Your Airport
Newcastle is a multi-award winning Airport that proudly connects the North East region to the world. The Airport is on track to welcome 5.4 million passengers in 2025 and thanks to its strong portfolio of 16 airline partners, passengers can choose from over 80 direct destinations and more than 300 onward connections worldwide. It makes a vital contribution to the regional economy, generating more than £1bn in GVA each year and around 3,200 people are employed on the Airport site. More than 17,000 jobs are supported through the business’ supply chain. The Airport’s commitment to delivering a world-class customer experience has earned international recognition.
About the role
We are seeking a dedicated team member to join our Passenger Services Team, working closely with terminal operations and business partners. In this role, you will be responsible for overseeing and monitoring all aspects of the hold baggage system, ensuring its safe and efficient operation. You will play a key part in maintaining seamless airport operations by promptly responding to issues and coordinating solutions to keep everything running smoothly.
Key Responsibilities
- Coordinating departmental activities by allocating and prioritising work, communicating effectively with colleagues, business partners, and supervisory staff, while managing the SCADA Control Hub.
- Operating and monitoring the SCADA System, ensuring the smooth flow of checked-in baggage by promptly addressing faults and issues.
- Maintaining accurate records and documentation, including completing daily belt reports, conducting pre- and post-equipment checks, and reporting all faults and defects to the Passenger Services Duty Manager (PSDM) and/or Airport Duty Manager (ADM).
- Responding to operational interruptions, such as baggage belt blockages, and providing detailed explanations of the causes.
- Delivering exceptional customer service in line with the company’s customer service ethos, ensuring a positive experience for all passengers.
- Collaborating with other departments and business partners to support seamless airport operations.
- Promoting and adhering to health and safety standards, contributing to departmental and corporate safety objectives.
- Ensuring compliance with company and regulatory standards at all times.
Why Join Us?
- Free on-site parking while you’re at work
- Discounted Park & Fly rates for your travel needs
- Contributory pension scheme to support your future
- Exclusive access to World Duty Free
- On-site occupational health services and physiotherapy support
- Employee Assistance Programme for confidential advice and guidance
- Subsidised private healthcare for added peace of mind
Please note: This role requires access to the Critical Part of the Airport. In line with Department for Transport regulations, you will need to demonstrate during the recruitment process that you have no relevant criminal record. Newcastle International Airport Limited is committed to equality of opportunity. As part of the Disability Confident Commitment, we ensure our policies and processes are accessible and inclusive. We welcome applications from all candidates and strive to make our recruitment process fair and supportive for everyone.
Passenger Services Assistant (Belt Operations/SCADA) in Newcastle upon Tyne employer: Newcastle International Airport Ltd
Newcastle International Airport is an exceptional employer, offering a dynamic work environment where employees contribute to a world-class customer experience in a multi-award winning setting. With a strong commitment to sustainability and employee well-being, the airport provides generous benefits such as free on-site parking, discounted travel rates, and access to health services, all while fostering growth opportunities within a collaborative team culture. Join us in supporting the North East's connectivity and economic growth while enjoying a rewarding career in a vibrant location.
Contact Details:
Newcastle International Airport Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Passenger Services Assistant (Belt Operations/SCADA) in Newcastle upon Tyne
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Newcastle International Airport Ltd.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Newcastle International Airport Ltd. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Passenger Services Assistant (Belt Operations/SCADA) in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Newcastle International Airport Ltd, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Newcastle International Airport Ltd and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Newcastle International Airport Ltd. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Newcastle International Airport Ltd
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Newcastle International Airport Ltd.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Newcastle International Airport Ltd.
