At a Glance
- Tasks: Provide excellent customer service and support to travellers at Newcastle International Airport.
- Company: Join the award-winning Newcastle International Airport team.
- Benefits: Enjoy reduced parking, generous leave, gym access, and employee discounts.
- Other info: Great opportunity for career growth in a vibrant airport environment.
- Why this job: Be part of a dynamic team making travel smoother for customers.
- Qualifications: Strong communication skills and a positive attitude are essential.
The predicted salary is between 28500 - 30000 £ per year.
Do you enjoy providing excellent customer service? Are you diligent, professional, and ready to play a vital role in one of the UK’s most awarded airports? We are looking for enthusiastic, customer-focused individuals to join our busy and friendly Call Centre team as a Customer Support Agent on a 12-month contract. This is an exciting opportunity to become part of a team that plays a vital role in delivering excellent customer service. You will be the first point of contact for customers, helping them with parking bookings, answering enquiries, and providing solutions that ensure their journey is as smooth and stress‑free as possible.
Whether you already have experience in customer service or sales, or you're looking to develop your skills in a fast‑paced customer‑focused environment, we'd love to hear from you.
About the role: As a Customer Support Agent, you will be responsible for delivering professional, friendly and efficient support to customers via telephone and other communication channels. This is a full‑time position working Monday to Friday between 9:00am and 5:00pm on a 12 month contract.
What will you be doing?
- Handling inbound customer calls related to car parking bookings and products
- Assisting customers with new reservations, amendments, and booking enquiries
- Providing accurate information regarding parking services, facilities, pricing, and availability
- Resolving customer queries and issues in a timely and professional manner
- Identifying opportunities to promote relevant parking products and services where appropriate
- Working collaboratively with colleagues to ensure consistently high levels of customer satisfaction
- Supporting customers with a positive, helpful and solution‑focused approach
Key Skills & Experience: We're seeking motivated individuals who take pride in delivering exceptional service. The successful candidate will be able to demonstrate:
- Strong communication skills, both verbal and written
- Excellent customer service and interpersonal skills
- Good computer literacy, including a working knowledge of Microsoft Word, Excel and general office systems
- The ability to multitask and work efficiently in a busy environment
- Strong attention to detail and accuracy
- A positive, proactive and flexible "can‑do" attitude
- The ability to remain calm and professional when dealing with a variety of customer enquiries
- Previous experience within a customer service, call centre, retail, hospitality or sales environment would be advantageous, however, we are equally keen to hear from individuals who demonstrate the right attitude, enthusiasm and willingness to learn.
Why come onboard? Newcastle International Airport is a unique work environment where your actions really matter! The environment fosters a real passion for aviation operations and being best in class. Just some of the benefits you can enjoy:
- Reduced parking charges – Park & Fly
- Generous annual leave entitlement
- Car servicing and repairs
- Free on‑site car parking whilst at work
- Access to World Duty Free
- On‑site occupational health support
- On‑site physiotherapist
- Employee assistance programme support
- Employee discounts at airport retail/ catering outlets
- Membership to our on‑site gym
This post requires access through the Critical Part at the Airport and therefore in line with Department for Transport regulations; you will be required to demonstrate during the recruitment process that you have no relevant criminal record. Newcastle International Airport Limited promotes the equality of opportunity. Being part of the Disability Confident Commitment means that we want to ensure all our organisational policies and processes are accessible and inclusive to everyone. This includes our recruitment strategies, and we welcome applications from all prospective candidates.
Customer Support Agent employer: Newcastle International Airport Ltd
Newcastle International Airport Ltd is an excellent employer, offering a dynamic work environment where you can make a real impact on passenger experiences and student engagement. With benefits such as free on-site parking and generous leave entitlements, the company fosters a supportive culture that prioritises employee well-being and growth opportunities, making it an ideal place for those looking to develop their careers in a vibrant location.
Contact Details:
Newcastle International Airport Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Agent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Newcastle International Airport Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Newcastle International Airport Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Agent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Newcastle International Airport Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Newcastle International Airport Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Newcastle International Airport Ltd!
How to prepare for a job interview at Newcastle International Airport Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
