At a Glance
- Tasks: Support debt management by resolving billing issues and maintaining accurate records.
- Company: Join Newcastle International Airport, an award-winning hub connecting the North East to the world.
- Benefits: Enjoy reduced parking, generous leave, gym access, and employee discounts.
- Other info: Be part of a team committed to excellence and continuous improvement.
- Why this job: Make a real impact in a dynamic environment focused on sustainability and customer service.
- Qualifications: Experience in finance or credit control, strong problem-solving skills, and good numerical ability.
The predicted salary is between 30000 - 40000 £ per year.
Do you see yourself making a direct impact to your airport’s debt management? Have you got the knowledge, experience, and desire to be best in class at an award-winning airport?
About Your Airport
Newcastle is a multi-award-winning Airport that proudly connects the North East region to the world. In 2025, the Airport was recognised as ‘Best Airport in Europe’, in the 2 to 5 million passenger category, at the ASQ Awards for providing exceptional customer service. Committed to a sustainable future, the Airport is on track to achieve Net Zero Carbon status by the year 2035 and has been recognised as a 'sustainability sector leader'. The business has its own solar farm that can provide 100% of its electricity on a sunny day and it is making significant investments to transition its vehicle fleet to electric models. Over recent years more than 46,000 trees have been planted on Airport-owned land to support its carbon offset activities and enhance biodiversity.
The role
We have an opportunity for a Credit Control Assistant to support our debt management by working closely with internal departmental managers and external business customers to resolve billing issues, maintain accurate debtor records, and assist in the timely collection of cash in line with agreed commercial arrangements. The responsibilities are not limited to but will include:
- Proactively liaise with business customers by email and telephone to collect overdue debt and resolve queries relating to invoices, payments, and account balances
- Issue customer statements, reminder communications, and copy documentation as required
- Maintain accurate and up-to-date customer account records within the finance system
- Build and maintain effective working relationships with department managers to understand business activity and billing arrangements to help resolve invoicing queries, disputes, and complex account issues
- Contribute to continuous improvement of processes and support the Assistant Accountant with documenting billing arrangements
- Maintain clear documentation of actions taken on customer accounts to support audit trails and reporting
- Ensure all work is completed in accordance with internal controls, policies, and data protection requirements
- Undertake ad‑hoc work as required, providing flexible support to the Finance Manager and wider Finance team
Who we are looking for
- Relationship-focused, collaborative and enjoys problem solving
- Professional, calm, and resilient when dealing with challenging or complex queries
- Previous experience in accounts receivable, credit control, finance administration, or similar role
- Comfortable working within a complex and busy business environment with varied income streams, customers, and billing arrangements
- Good numerical capability, with confidence working with financial data, account balances, and reconciliations
- Competent Excel skills and familiarity with ERP systems (e.g. SAP)
Why come onboard?
Newcastle International Airport is a unique work environment where your actions really matter! The environment fosters a real passion for aviation operations and being best in class. Just some of the benefits you can enjoy:
- Reduced parking charges – Park & Fly
- Generous annual leave entitlement
- Free on-site car parking whilst at work
- Car servicing and repairs
- Access to World Duty Free
- On-site occupational health support
- On-site physiotherapist
- Employee assistance programme support
- Employee discounts at airport retail/ catering outlets
- Membership to our on-site gym
This post requires access through the Critical Part at the Airport and therefore in line with Department for Transport regulations; you will be required to demonstrate during the recruitment process that you have no relevant criminal record. Newcastle International Airport Limited promotes the equality of opportunity. Being part of the Disability Confident Commitment means that we want to ensure all our organisational policies and processes are accessible and inclusive to everyone. This includes our recruitment strategies, and we welcome applications from all prospective candidates.
Credit Control Assistant employer: Newcastle International Airport Ltd
Newcastle International Airport is an exceptional employer that offers a unique work environment where your contributions directly impact debt management and customer service excellence. With a commitment to sustainability and a range of employee benefits including reduced parking charges, generous annual leave, and on-site health support, the airport fosters a collaborative culture that prioritises professional growth and well-being. Join us in our mission to connect the North East to the world while enjoying a rewarding career in a dynamic aviation setting.
Contact Details:
Newcastle International Airport Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Credit Control Assistant
✨Tip Number 1
Get to know the company! Research Newcastle International Airport and its values, especially their commitment to sustainability. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves liaising with customers and internal teams, being able to articulate your thoughts clearly is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insights into the company culture and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Newcastle International Airport team and ready to make an impact!
We think you need these skills to ace Credit Control Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Control Assistant role. Highlight your experience in accounts receivable and any relevant skills, like your numerical capability and familiarity with ERP systems. We want to see how you can make a direct impact on our debt management!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working at Newcastle International Airport and how your problem-solving skills can help us tackle complex queries. Keep it professional but let your personality show through!
Showcase Your Relationship Skills:Since this role involves liaising with internal managers and external customers, make sure to highlight your relationship-focused approach. Share examples of how you've built effective working relationships in previous roles – we love a collaborative spirit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our award-winning team at Newcastle International Airport!
How to prepare for a job interview at Newcastle International Airport Ltd
✨Know Your Numbers
Brush up on your numerical skills and be ready to discuss financial data. Since the role involves managing accounts and resolving billing issues, being confident with numbers will show that you can handle the responsibilities effectively.
✨Research the Airport
Familiarise yourself with Newcastle International Airport's achievements and sustainability initiatives. Understanding their commitment to customer service and environmental goals will help you align your answers with their values during the interview.
✨Prepare for Problem-Solving Scenarios
Think of examples from your past experience where you've successfully resolved complex queries or disputes. Being able to demonstrate your problem-solving skills will highlight your suitability for the role and show that you can handle challenging situations.
✨Build Rapport with Interviewers
Since the role requires collaboration with various departments, practice building rapport during the interview. Show your relationship-focused approach by engaging with the interviewers, asking questions, and demonstrating your ability to work well with others.
