At a Glance
- Tasks: Serve customers with a smile and ensure a welcoming atmosphere at our vibrant venue.
- Company: Join the iconic Newcastle Greyhound Stadium, a staple of Byker since 1928.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for training and growth.
- Other info: Diverse and inclusive workplace with opportunities for everyone.
- Why this job: Be part of an exciting racing community and make memorable experiences for guests.
- Qualifications: Excellent communication skills and a passion for quality service are essential.
The predicted salary is between 9.9 - 12.1 £ per hour.
Who is Newcastle Greyhound Stadia?
Newcastle Greyhound Stadium, formerly known as Brough Park, has been a staple of Byker since 1928, hosting thrilling greyhound racing five days a week—Tuesday through Saturday.
Home to three prestigious Category One events—the ARC Northern Puppy Derby, ARC Northern Flat, and the Premier Greyhound Racing All England Cup—we’re at the heart of the racing community.
With a packed schedule and a diverse audience, we’re a vibrant, fast-paced venue offering an exciting and dynamic working environment.
At ARC we embrace diversity, we develop our people, we care for our visitors, we think about our impact and we are proud of our sport.
About the role
- Serve all customers in an efficient, professional and courteous manner at all times.
- Ensure guests receive the highest standard of customer service at all times.
- Be able to advise guests on all products available within the venue.
- To promote a happy and welcoming atmosphere within the venue.
- Ensure the work area is adequately stocked with glassware, ice, condiments and other appropriate sundries in line with predetermined stock levels and business need.
- Laying up and preparing restaurants/boxes for the service of meals, tea, coffee and light refreshments
- To serve all guests efficiently with the correct food and beverage service knowledge, cleaning down and carrying out all necessary duties as required by your manager.
- Keep the area of work and public areas clean and tidy before, during and after opening hours and to undertake cleaning duties as required – paying particular attention to Health and Safety and COSHH Guidelines.
- Ensure all orders are rung through the tills and payment obtained in line with prescribed Greyhound procedures.
- Adhere to and follow all licensing policies and procedures.
- Handle cash, stock and equipment in a secure manner.
- Record wastage in line with venue procedures and dispose of rubbish in line with any onsite recycling initiatives.
- Take and process bets from customers in a friendly and efficient manner
- Provide clear information about Tote betting options
- Accurately handle card transactions
The person we are looking for as hospitality assistant has….
- Be smart, polite, professional and well presented at all times.
- Excellent verbal communication and customer care skills.
- Flexibility and adaptability.
- Demonstrate a passion for quality service and standards.
- Strong interpersonal skills – friendly, confident, outgoing.
- Strong numerical and literacy skill.
- The ability to handle difficult or conflict situations.
- The ability to adopt the values of Arena Racing Company.
- The ability to work with a smile on your face whatever the weather. To work with honesty and integrity.
- Experience working in a hospitality environment is preferred but not essential.
What is casual work?
Casual work is a great solution as it enables you to work flexibly around other commitments in your life.
Once you have registered your interest, we will contact you in advance to offer you department based shifts at racedays or hospitality functions.
There are usually a range of shifts available and opportunities for work are based on busy seasons and the annual racing calendar.
Positions will be allocated on the day as part of the briefing.
- Work Perks of being a casual tote assistant with us at ARC…
- competitive rates of pay
- Flexible working – happy to work with you on the hours you can and want to do
- opportunities to receive training and work experience across a range of business areas
- up to 10 x entrance vouchers for use at any of our courses after working with us for 6 months (local terms and conditions apply)
- And so much more…
At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
We welcome people from all backgrounds, ethnicities, cultures, and experiences.
We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.
We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions.
We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.
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Casual Hospitality Assistant employer: Newcastle Greyhound Stadium
At Newcastle Greyhound Stadium, we pride ourselves on being a vibrant and dynamic workplace that champions diversity and employee development. As a Racing Office Assistant, you'll be part of a passionate team dedicated to delivering thrilling racing experiences while enjoying flexible working hours and opportunities for growth within the racing community. Join us in making a meaningful impact in the sport and contributing to our rich heritage since 1928.
Contact Details:
Newcastle Greyhound Stadium Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Casual Hospitality Assistant
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Newcastle Greyhound Stadium and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Casual Hospitality Assistant
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Newcastle Greyhound Stadium that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Newcastle Greyhound Stadium.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Newcastle Greyhound Stadium get a sense of who you are beyond your experience!
How to prepare for a job interview at Newcastle Greyhound Stadium
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Newcastle Greyhound Stadium and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
