Flexipool Admin / Receptionist in Newcastle upon Tyne

This role is an exciting opportunity to work into the Newcastle GP Services (NGPS) Flexible Workforce Hub (Flexipool). Flexipool is a new and expanding active bank of clinical and non-clinical staff, covering multiple roles within General Practice. The aim of Flexipool is to provide flexible working into Primary Care, to cover planned leave, existing vacancies and short-notice unplanned absence across General Practice in Newcastle.

Joining the Flexipool team provides an opportunity to work into Primary Care across Newcastle in a way that suits you and your commitments, in addition to access to training, development and support. The Flexipool can act as a gateway into primary care if you are new to working in healthcare, or as a flexible working option if you work part time or have recently retired, and would like to stay involved and continue to develop your skills.

This role is offered on a 0 hours contract, and working hours are flexible and negotiable depending on your availability and practice vacancies. The job location will be varied across practices and services in Newcastle, and we will work with you to match an appropriate role to your location preferences.

Main duties of the job include:

• Being adaptable, working well as a team and providing a positive patient experience.
• Performing administrative tasks and providing excellent patient experience.

Benefits include:

• Joining a forward thinking and friendly team.
• Flexible working options across a range of locations in Newcastle.
• Access to training and support.
• £50 bonus for your first 20 shifts worked.
• Time and a half pay for Saturday Enhanced Access shifts.
• Holiday pay.

Job responsibilities include:

• Reception duties providing a positive patient experience, information, advice and signposting.
• Handling clinical specimens ensuring correct details and appropriate handover.
• Using GP systems to book, manage and cancel appointments.
• Recording all patient contacts and ensuring timely and accurate data entry.
• Supporting patients with paperwork, registration and record management.
• Responding to patient result requests.
• Ensuring information is uploaded to records.
• Processing letters and ensuring continuity of care.
• Handling sensitive and confidential information.
• Recognising and reporting issues relating to safeguarding vulnerable children and adults.

Person Specification:

• Experience in patient/customer facing work (ideally within General Practice/Primary Care).
• Educated to GCSE level or equivalent.
• Strong IT skills, including use of Microsoft Office.
• Excellent verbal and written communication skills.
• Ability to work as part of a team.
• Excellent time management and ability to work under pressure.

The above list serves to illustrate the scope and responsibilities of the post and is not intended to be an exhaustive list of duties. You will be expected to perform different tasks as necessitated by the development of this role, which may vary across practice locations.