Community Assessment Day Coordinator and Social Prescriber

Primary key responsibilities:

• Coordinate CAD sessions: Work closely with Social Prescribing Managers and the Operational Manager to plan and deliver CAD sessions.
• Support the development of and adhere to Standard Operating Procedures (SOPs).
• Develop patient pathways and referral routes.
• Manage an inbox and respond to queries and appointment requests, booking appointments where required.
• Deliver coordination of the service, including rotas, documentation, equipment and locations, supported by service managers.
• Build relationships and networks with key stakeholders and community partners.
• Support data collection, evaluation and impact analysis.
• Produce reports and provide updates on progress of the project within the budget.
• Embed learning from the service.
• Attend meetings on behalf of the service.

Deliver Social Prescribing Support and Intervention:

• Provide person-centred support based on the persons priorities, interests, values and motivations.
• Engage positively with the aims and values of the Working Well initiative, promoting health, independence and employability.
• Work closely with the Occupational Therapist and Social Prescriber to ensure an integrated, and holistic approach to patient care.
• Work autonomously within agreed service parameters.
• Contribute to MDT discussions and joint decision-making to support positive employment and health outcomes.
• Use the clinical system to maintain accurate and high-quality patient records, in line with data protection principles.
• Support community groups and VCSE organisations to receive referrals.
• Identify and escalate Safeguarding concerns as appropriate to both Adult Social Services and NGPS line management.

Secondary responsibilities:

• Promote social prescribing, its role in self-management, and the wider determinants of health across all stakeholders and partners.
• Attend meetings or events on behalf of NGPS and the Social Prescribing service.
• Use evidence and data to contribute to service improvement.
• Participate in audits as directed by the audit lead.
• Manage sickness and holiday absence in line with your patient calendar and referral stream.
• Keep practices informed of any absence as well as NGPS line management with as much advance notice as possible for the smooth running of the service.

Core principles:

• Treating others with empathy and kindness.
• Accountability. To ensure confidentiality of information (written, oral and electronic) is preserved at all times whether at or away from work.
• To follow procedures to ensure compliance with the Data Protection Act 1998.
• To support and participate in initiatives to ensure a safe and healthy environment for all.
• To respect, support, contribute to and take personal responsibility for implementing commitment to Diversity and Equality of Opportunity.
• To contribute to a culture of continuous improvement.
• To demonstrate commitment to Continuing Professional Development.

Generic Responsibilities:

• A good attitude and positive action towards Equality Diversity & Inclusion creates an environment where all individuals can achieve their full potential.
• Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do and it is required by law.
• Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care.
• They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion, or belief, sex, or sexual orientation.
• Patients have a responsibility to treat other patients and our staff with dignity and respect.
• Staff have the right to be treated fairly in recruitment and career progression.
• Staff can expect to work in an environment where diversity is valued, and equality of opportunity is promoted.
• Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion, or belief, sex, or sexual orientation.
• Staff have a responsibility to ensure that they treat our patients and their colleagues with dignity and respect.

Safety, Health, Environment and Fire (SHEF):

• NGPS is committed to supporting and promoting opportunities for staff to maintain their health, wellbeing and safety.
• The post holder is to manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients and monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures, and guidelines.
• All personnel have a duty to take reasonable care of health and safety at work for themselves, their team, and others and to cooperate with employers to ensure compliance with health and safety requirements.

Confidentiality:

• NGPS is committed to maintaining an outstanding confidential service.
• Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care.
• They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality.

Collaborative Working:

• All staff are to recognise the significance of collaborative working and understand their own role and scope and identify how this may develop over time.
• Staff are to prioritise their own workload and ensure effective time-management strategies are embedded within the culture of the team.
• Teamwork is essential in multidisciplinary environments, and the post holder is to work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working and work effectively with others to clearly define values, direction and policies impacting upon care delivery.
• Effective communication is essential, and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

Managing Information:

• All staff should use technology and appropriate software as an aid to management in the planning, implementation and monitoring of care and presenting and communicating information.
• Data should be reviewed and processed using accurate SNOMED codes to ensure easy and accurate information retrieval for monitoring and audit processes.

Data Protection:

• The post holder must at all times respect the confidentiality of information in line with the requirements of the Data Protection Act and principles.
• This includes, if required to do so, obtain, process and/or use information held on a computer in a fair and lawful way, to hold data only for the specified registered purposes and to use or disclose data only to authorised persons or organisations as instructed.

Service Delivery:

• Staff will be given detailed information during the induction process regarding policy and procedure.
• The post holder must adhere to the information contained within the organisations policies and regional directives, ensuring protocols are always adhered to.

Security:

• The security of NGPS is the responsibility of all personnel.
• The post holder must ensure they always remain vigilant and report any suspicious activity immediately to their line manager.
• Under no circumstances are staff to share the codes for the door locks with anyone and are to ensure that restricted areas remain effectively secured.
• Likewise, password controls are to be maintained and are not to be shared.

Disclosure and Barring Service:

• The post is subject to an Enhanced Disclosure through the Disclosure and Barring Service (DBS).

Professional conduct:

• All NGPS staff have a responsibility to conduct themselves in a professional manner, and dress appropriately for their role.

Personal / Professional Development:

• Participate in an annual individual performance review at service level.
• Undertake an external annual NHS GP appraisal.
• Take responsibility for personal development, learning and performance.

This Job Description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with the post holder. The post holder is required to carry out any duties that may be reasonably requested by NGPS.