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- Tasks: Support the Special Educational Needs and Disabilities team with customer-focused service.
- Company: Join Newcastle City Council, dedicated to serving the community and making a difference.
- Benefits: Enjoy flexible working hours and the chance to develop valuable skills.
- Why this job: Be part of a supportive team that values your contributions and helps vulnerable individuals.
- Qualifications: Strong communication skills and familiarity with MS Office; experience with case management is a plus.
- Other info: Work 18.5 hours per week, primarily on Wednesdays, Thursdays, and Fridays.
Newcastle City Council are seeking to recruit a part time Business Support Officer working 18.5 hours per week over a Wednesday, Thursday and Friday although there may be some flexibility in those working days. You will be a team player who is enthusiastic and committed to providing an excellent customer focussed service. You will be working in a reactive team supporting the Special Educational Needs and Disabilties Assessment & Review Service. You will have excellent communications skills, the ability to deal with challenging situations that may include vulnerable service users over the phone and handling sensitive information. You should have the ability to multitask and deal with a high workload with changing priorities. It would be an advantage if you have previous experience of working with a case management system. You should be fully familiar with data protection and the use of MS Office / Office 365. In your application you need to demonstrate that you meet the essential criteria listed in the person specification and give recent relevant examples of how you meet those criteria. Apply online at www.northeastjobs.org.uk , select \’Apply Now\’ and complete our online application form. Any communication sent to you regarding your application will be sent to the email address you have set up on your Northeast Jobs account, so you will need to ensure that you check your inbox. #J-18808-Ljbffr
Business Support Officer (18.5 hrs) employer: Newcastle Futures Limited
Contact Detail:
Newcastle Futures Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Officer (18.5 hrs)
✨Tip Number 1
Familiarise yourself with the Special Educational Needs and Disabilities Assessment & Review Service. Understanding their processes and challenges will help you demonstrate your commitment to providing excellent customer service during the interview.
✨Tip Number 2
Brush up on your communication skills, especially in handling sensitive situations. Practising how to convey empathy and professionalism over the phone can set you apart as a candidate who is ready to tackle challenging interactions.
✨Tip Number 3
Showcase your multitasking abilities by preparing examples of how you've successfully managed multiple priorities in previous roles. This will highlight your capability to thrive in a reactive team environment.
✨Tip Number 4
If you have experience with case management systems, be ready to discuss it in detail. If not, consider researching common systems used in similar roles to demonstrate your willingness to learn and adapt.
We think you need these skills to ace Business Support Officer (18.5 hrs)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Make sure you know what a Business Support Officer does, especially in the context of supporting the Special Educational Needs and Disabilities Assessment & Review Service.
Tailor Your Application: When writing your application, specifically address the essential criteria listed in the person specification. Use recent examples from your experience that demonstrate how you meet these criteria, particularly focusing on customer service and handling sensitive information.
Highlight Relevant Skills: Emphasise your communication skills, ability to multitask, and experience with case management systems if applicable. Mention your familiarity with data protection and proficiency in MS Office / Office 365, as these are crucial for the role.
Check Your Application: Before submitting, review your application for clarity and accuracy. Ensure that all required information is included and that your examples clearly illustrate your qualifications for the position. Don't forget to check your email settings on your Northeast Jobs account to receive updates about your application.
How to prepare for a job interview at Newcastle Futures Limited
✨Show Your Customer Service Skills
Since the role focuses on providing excellent customer service, be prepared to share specific examples of how you've successfully handled challenging situations with customers in the past. Highlight your ability to remain calm and professional, especially when dealing with vulnerable service users.
✨Demonstrate Your Multitasking Ability
The job requires managing a high workload with changing priorities. During the interview, discuss instances where you've effectively juggled multiple tasks or projects. This will show that you can thrive in a reactive team environment.
✨Familiarise Yourself with Data Protection
Understanding data protection is crucial for this role. Brush up on relevant laws and best practices, and be ready to explain how you ensure confidentiality and handle sensitive information in your previous roles.
✨Highlight Your Technical Skills
Since familiarity with MS Office/Office 365 and case management systems is advantageous, be sure to mention any relevant experience you have. If possible, provide examples of how you've used these tools to improve efficiency or support your team.