At a Glance
- Tasks: Welcome guests, manage reservations, and create a vibrant atmosphere at Freight Island.
- Company: Freight Island, Newcastle's exciting food market blending culture, food, and music.
- Benefits: Dynamic work environment, opportunities to meet new people, and be part of a unique experience.
- Other info: Must have weekend availability and thrive in a fast-paced environment.
- Why this job: Join a fun team and make lasting impressions on guests in a lively setting.
- Qualifications: Experience with online booking systems and a warm, inclusive attitude.
The predicted salary is between 24000 - 30000 € per year.
About Freight Island Newcastle’s Newest Neighbourhood! Freight Island is one of the most exciting, forward‑thinking and disruptive food markets in the world. It’s a game changer and more importantly, it has soul. Established in Manchester, Freight Island is bringing an exciting mix of culture, food, drinks and music to Newcastle. An island above the city, it blurs the lines between a food hall and a festival, reflecting the time, the demographic and the city. An urban oasis where guests can enjoy delicious food, great drinks and live entertainment.
We specialise in curating an evolving calendar of residencies and menus that span emerging local talent and nationally recognised names, keeping the experiences fresh and engaging. We care about the details. How things look. How they feel. How people move through the space, and what stays with them after they leave.
Role Overview
We are looking for an organised individual to help us with the smooth running of reservations – you will be the first person our guests interact with, and the last person they see when they leave! You will create a vibrant and welcoming atmosphere where our guests can enjoy the Freight Island experience. Working in a fast‑paced environment, you must work with a sense of urgency and take pride in the levels of service you give to our customers at all times.
Key Responsibilities
- Giving guests a warm welcome and fond farewell as they enter and leave the venue – that first and last impression is everything!
- Liaising with the Security & the Management team
- Supporting the Management team in taking reservations and responding to all emails promptly and professionally
- Ensuring that walk‑ins are tracked within the reservation system
- Making sure reserved areas are spotless and ready to be used
- Creating a fun, upbeat atmosphere
- Delivering a flawless customer experience every time
- Working with the whole team to deliver the day‑to‑day running of the bar
- Collecting glasses, clearing tables and cleaning up spills
- Having full knowledge of the site including floor plans, directions, opening times, menus, events and contact information for the unit site, directors and traders
- Assisting guests in making a reservation, ensuring they know what they are booking and where
- Handling all guest questions and requests effectively
- Showing guests through to their tables, making polite chit‑chat and offering menu advice; once seated, explaining the full steps of service to guests, how to order, where the bathrooms are and answering any questions they may have; it is also our responsibility to ensure guests leave their table on time – a polite reminder 15 minutes prior
- Handling all management and staff questions and requests effectively; use of the radio to communicate with staff in a professional manner
- Assisting the Head Host / Host Supervisor in organising table plans in line with the reservations due in
- Assisting the floor staff when required – this can be at the start of shift helping to set up or during shift relaying tables; we are one team
- Checking the table plan and ensuring that tables are set accordingly (chairs neatly pushed under, matching furniture, etc.)
- Familiarising yourself with any special requests each day
- Dealing with deposits/tickets/pre‑orders and keeping the bar updated
- Ensuring all appropriate cleaning duties are carried out – the host desk should be cleared out of any rubbish at the end of every day. The office should be clean and tidy at all times
We work in a fast‑paced environment, and we have to cover a lot of ground. It is expected that you work with a sense of urgency and take pride in the levels of service you give both to our customers and to our vendors.
What You’ll Need
- An infectious smile and outgoing personality to create a great buzz and customer experience
- Experience in using an online booking system e.g. Design My Night
- A can‑do attitude and calm head when it gets busy
- Great listening skills
- Phenomenal organisational, communication and interpersonal skills
- Able to deliver high standards consistently
- Experience and ability to work in a fast‑paced environment
- Self‑motivation and ability to work using own initiative and under pressure
- Excellent problem‑solving skills, adaptable and flexible
- Someone who takes pride in themselves and their work
- A team player – fun, friendly & lead by example
- Fluent English (spoken and comprehension)
Compensation: To be discussed
Host in Newcastle upon Tyne employer: Newcastle - Floor
Freight Island is an exceptional employer that fosters a vibrant and inclusive work culture, where every team member plays a crucial role in creating memorable experiences for our guests. Located in the heart of Newcastle, we offer flexible working hours, opportunities for personal growth, and a dynamic environment that thrives on creativity and collaboration. Join us to be part of a forward-thinking team that values your contributions and encourages you to shine in a fast-paced, exciting setting.
StudySmarter Expert Advice🤫
We think this is how you could land Host in Newcastle upon Tyne
✨Tip Number 1
Get to know the venue inside out! Familiarise yourself with the layout, menu, and any special events happening. This way, you can impress the interviewers with your knowledge and show them you're genuinely interested in being part of the Freight Island experience.
✨Tip Number 2
Practice your people skills! Since you'll be the first and last point of contact for guests, it’s crucial to showcase your warm personality. Try role-playing with friends or family to nail that friendly chit-chat and make a lasting impression.
✨Tip Number 3
Show off your organisational skills! Prepare to discuss how you manage reservations and handle busy periods. Share examples from past experiences where you’ve kept things running smoothly, even when the pressure was on.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Freight Island team. Don’t forget to follow up after applying – a little nudge can go a long way!
We think you need these skills to ace Host in Newcastle upon Tyne
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off that infectious smile and outgoing vibe that makes you a great fit for our team.
Tailor Your Application:Make sure to tailor your application to the Host role at Freight Island. Highlight any experience you have with online booking systems like Design My Night and share examples of how you've created a welcoming atmosphere in previous roles.
Show Your Passion:We love seeing candidates who are genuinely excited about the role and what we do at Freight Island. Share why you’re passionate about food, drinks, and creating memorable experiences for guests – it’ll make your application stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our vibrant team at Freight Island!
How to prepare for a job interview at Newcastle - Floor
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with Freight Island’s concept and offerings. Understand the vibe, the food, and the events they host. This will not only impress the interviewers but also help you answer questions about how you can contribute to creating that vibrant atmosphere.
✨Show Off Your People Skills
As a Host, you'll be the first and last point of contact for guests. Practice your warm greetings and farewells. Think of examples from your past experiences where you’ve created a welcoming environment or handled tricky situations with guests. This will demonstrate your ability to connect with people.
✨Be Ready for Fast-Paced Scenarios
Expect questions about how you handle busy environments. Prepare to share specific instances where you’ve thrived under pressure. Highlight your organisational skills and how you prioritise tasks to ensure everything runs smoothly, especially during peak times.
✨Familiarise Yourself with Booking Systems
Since experience with online booking systems like Design My Night is essential, brush up on your knowledge of such platforms. If you have prior experience, be ready to discuss it in detail. If not, do a bit of research to show your willingness to learn and adapt quickly.
