At a Glance
- Tasks: Lead digital strategy and optimise web performance for a leading financial organisation.
- Company: Join Newcastle Building Society, a purpose-led mutual with a focus on community.
- Benefits: Competitive salary, flexible working, generous leave, and health perks.
- Other info: Inclusive workplace that values creativity, collaboration, and diversity.
- Why this job: Shape the digital future and create impactful customer experiences in finance.
- Qualifications: Proven digital leadership experience and strong analytical skills required.
The predicted salary is between 49734 - 72312 € per year.
As our Website and Digital Performance Manager, you’ll be accountable for shaping and delivering the digital roadmap, web strategy and performance across Newcastle Building Society, Manchester Building Society and Newcastle Financial Advisers. This role will play a pivotal part in shaping and delivering our digital strategy where you’ll own the end-to-end digital customer journey – from acquisition through to engagement and conversion – ensuring our websites deliver measurable commercial results and an outstanding member experience.
You’ll lead digital journey design, website optimisation and funnel conversion across member and broker journeys, using data and insight to continuously improve performance. Working closely with marketing, product, IT and external partners, you’ll oversee customer journey improvements, web development, SEO and the adoption of new technologies, including AI.
You’ll also be responsible for digital content and campaign delivery, ensuring all activity meets brand, legal and regulatory requirements, including Consumer Duty. With line management responsibility, you’ll build and motivate a high-performing team while managing budgets, suppliers and agencies to deliver value, quality and efficiency.
About You
You’re an experienced digital leader with a strong blend of strategic thinking, technical expertise and commercial acumen. You can translate business and brand objectives into effective digital strategies that deliver clear return on investment and improved customer outcomes.
- Extensive experience at management level in digital marketing, web and performance-led roles
- Strong technical knowledge across digital marketing channels, UX and journey design, SEO, Google Analytics, CMS platforms and conversion optimisation
- A highly analytical mindset, with the ability to turn insight and data into actionable improvements
- Proven success in driving digital acquisition, engagement and conversion, and improving website and SEO performance
- Experience working within a regulated or financial services environment, with a strong understanding of FCA, Consumer Duty and GDPR requirements
- Excellent stakeholder management skills, with a track record of influencing at all levels and delivering cross-functional change
- Leadership capability, with the ability to build, develop and motivate teams to deliver against strategy
If you’re passionate about creating customer-centric digital experiences and want to play a key role in shaping the digital future of a purpose-led financial organisation, we’d love to hear from you.
Our purpose is clear: to offer accessible financial products, sound advice, and a brand experience that’s as trustworthy online as it is in person. You’ll be joining a team that values creativity, collaboration and real connection. Whether we’re supporting community causes, launching new campaigns, or refining our digital platforms, we’re united by a belief that purposeful content has the power to make mutual values feel meaningful to every audience.
As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.
Financial
- Corporate bonus scheme (on target 5%, up to a maximum 10%)
- Pension scheme (up to 9% employer contribution)
- Annual performance related pay reviews
- Colleague mortgage scheme
- Electric car salary sacrifice scheme
- Life assurance (4x salary) and income protection
- Access to our financial advisers
- Access to a range of high street and online discounts
Work/Life Balance
- A 35-hour weekly contract - We are happy to talk flexible working and welcome discussions
- 25 days’ annual leave + bank holidays (rises to 30 with length of service)
- The option to buy and sell up to 5 days’ holiday
- Hybrid working (typically 3 days’ home based)
- Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthood
Health and Wellbeing
- Access to a health cash plan through a Medicash scheme
- Access to an employee assistance programme
- Free onsite gym at our Cobalt head office and access to discounted gyms
- Two paid volunteering days each year
- Cycle to work scheme
Recognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you.
Website and Digital Performance Manager employer: Newcastle Financial Advisers Limited
At Newcastle Building Society, we pride ourselves on being an exceptional employer that champions creativity, collaboration, and inclusivity. Located in the vibrant Cobalt Business Park, our team enjoys a supportive work culture with flexible working options, generous leave policies, and a commitment to employee growth through continuous learning and development opportunities. Join us to make a meaningful impact in the financial sector while enjoying a range of benefits including a corporate bonus scheme, health cash plans, and a strong focus on work-life balance.
Contact Detail:
Newcastle Financial Advisers Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Website and Digital Performance Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its digital strategy. Show us you’re not just another candidate; demonstrate how your skills align with their goals.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in digital marketing and performance management can drive results. We want to hear your story!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Website and Digital Performance Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in digital marketing and performance management. We want to see how your skills align with our needs, so don’t hold back on showcasing your achievements!
Show Your Analytical Side:Since this role is all about data-driven decisions, include examples of how you've used analytics to improve website performance or customer journeys. We love seeing candidates who can turn insights into action!
Be Authentic:Let your personality shine through in your application. We value creativity and connection, so don’t be afraid to share what makes you passionate about digital experiences and how you can contribute to our purpose-led mission.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to hear from you!
How to prepare for a job interview at Newcastle Financial Advisers Limited
✨Know Your Digital Stuff
Make sure you brush up on your knowledge of digital marketing channels, SEO, and analytics tools like Google Analytics. Be ready to discuss how you've used data to drive performance improvements in past roles.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in building and motivating teams. Think about specific challenges you've faced and how you led your team to overcome them, especially in a digital context.
✨Understand the Company’s Digital Strategy
Research Newcastle Building Society's current digital initiatives and be prepared to discuss how you can contribute to their goals. Show that you’re not just interested in the role, but also in the company’s mission and values.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations related to digital performance management. Practice articulating your thought process and decision-making skills, especially in regulated environments.
