IT Technician in Newcastle upon Tyne

About the Role

In the IT Technician role, you will play a key part in the management and support of core IT infrastructure, ensuring systems remain available, secure, and performing optimally. You will provide escalated support for service desk incidents and requests, taking ownership of complex issues and resolving them within agreed SLAs. Alongside this, you will monitor system performance, carry out regular maintenance and housekeeping activities, and support upgrades and new system implementations.

You will contribute to the ongoing development and maintenance of the Group’s Business Recovery and Disaster Recovery plans, including assisting with configuration updates and participating in regular testing. A strong focus on security best practice will be essential, as you help implement and maintain robust controls across IT systems. The role also involves supporting departmental operations, including producing procedures and management information, contributing to ad hoc infrastructure projects, and providing support to NFML customers where required. You may also be expected to provide out-of-hours cover on occasion.

Working closely with the wider Infrastructure Services team, you will support change delivery, ensure service continuity, and contribute to the continuous improvement of IT services across the organisation.

About You

You are a proactive and analytical professional with the confidence to solve problems and make decisions outside of established procedures, while remaining aligned to policy frameworks. You communicate clearly and concisely, both in writing and verbally, and can present information in a structured, balanced way that meets the needs of your audience.

You thrive in fast-paced environments, effectively managing a high volume of complex tasks while consistently meeting deadlines. With strong attention to detail, you maintain high standards of accuracy and quality in your work. You are resilient and adaptable, able to respond to changing priorities while maintaining focus and performance. A strong awareness of risk and the ability to analyse potential impacts underpin your approach, alongside a clear commitment to continuous improvement.

Self-motivated and driven to develop your own capabilities, you bring experience working within IT services, ideally in financial services or other regulated environments. You are comfortable operating within a managed risk culture and have experience working with suppliers and collaborating across multiple support functions to deliver business outcomes. A solid working knowledge of general networking and server-based technologies is essential.

About Us

The Newcastle Building Society Group comprises of Newcastle Building Society, Manchester Building Society, Newcastle Financial Advisers and Newcastle Strategic Solutions. Our purpose, connecting our communities with a better financial future inspires and directs our activities. The Group provides traditional financial services, helping people own their own home, plan and manage their finances and operate a 32-branch network across the North-East, North-West, Cumbria and Yorkshire. Our Strategic Solutions subsidiary owns the UK’s leading savings management platform and provides managed technology services to new challenger banks and other established providers.

As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.

What do you get in return?

• A 35 hour weekly contract
• 25 days holiday each year plus bank holidays (increasing with length of service - pro rata)
• Bonus Scheme (paid annually) - On target 5%, up to 10% depending on performance
• Colleague mortgage scheme and access to our financial advisors
• Pension scheme – up to 9% employers’ contribution
• Life assurance (4x salary) and income protection
• Access to a range of wellbeing benefits, including medicash scheme
• Electric car salary sacrifice scheme
• Cycle to Work scheme
• Above statutory family leave entitlement - 3 months full pay, 3 months half pay regardless of gender or route to parenthood
• An extra day’s holiday for your birthday
• The option to buy and sell holidays
• Two paid volunteering days each year
• A broad range of learning and development opportunities
• Access to a range of high street and online discounts
• Access to a range of discounted/subsidised gym memberships nationwide
• A wide range of recognition initiatives to recognise and reward great performance

Recognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you, you can contact your Recruiter for this vacancy at dave.cowell@newcastle.co.uk.

Why work here?

People are the focus of absolutely everything we do. We believe in people, we care deeply about their hopes, their dreams and their wellbeing. And that applies equally to our customers, our communities and our colleagues – which means you, if you choose to work here. It’s important to us that you know if you join us we will welcome you, respect you, encourage you and help you to achieve your goals.