At a Glance
- Tasks: Lead IT service operations, ensuring reliability and user satisfaction.
- Company: Join Newcastle Strategic Solutions, a people-focused and inclusive employer.
- Benefits: Competitive salary, flexible working, generous leave, and health perks.
- Other info: Opportunity for professional growth and a dynamic work culture.
- Why this job: Make a real impact in IT while enhancing your career in a supportive environment.
- Qualifications: Experience in IT service delivery and knowledge of ITIL practices required.
The predicted salary is between 55819 - 77083 £ per year.
About the Role
As an interim IT Service Operations leader, you will provide stability, direction, and continuity across IT services. You will be responsible for ensuring that IT services are consistently reliable, well-governed, and aligned with regulatory and compliance standards, while maintaining a strong focus on user experience and business enablement.
In this role, you will oversee both day-to-day service operations and the effectiveness of service management practices. You will proactively identify opportunities to enhance service resilience, efficiency, and control, implementing practical improvements that deliver measurable value. This position requires a hands-on leader who can balance strategic oversight with operational delivery. You will bring proven experience from regulated environments, applying best practices to embed robust governance, strengthen service performance, and ensure continuity across the IT landscape.
About You
We are looking for an experienced IT service professional with a strong background in service delivery. You will have successfully operated within regulated environments, ideally Financial Services, and bring a proven ability to stabilise and enhance live service operations. You should have a deep understanding of ITIL service management practices and a track record of driving meaningful service improvements. Comfortable working at both a strategic and hands-on level, you can quickly assess situations, prioritise effectively, and implement pragmatic solutions that deliver real impact. Experienced in working with service reporting, MI, and operational insights, and understand the importance of governance, risk, and control frameworks you should also have the ability to translate data into actionable improvements.
About Us
The Newcastle Building Society Group comprises of Newcastle Building Society, Manchester Building Society, Newcastle Financial Advisers and Newcastle Strategic Solutions. Our purpose, connecting our communities with a better financial future inspires and directs our activities. As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.
What do you get in return?
- Financial
- Corporate bonus scheme (on target 10%, up to a maximum 15%)
- Pension scheme (up to 9% employer contribution)
- Annual performance related pay reviews
- Colleague mortgage scheme
- Electric car salary sacrifice scheme
- Life assurance (4x salary) and income protection
- Access to our financial advisers
- Access to a range of high street and online discounts
- Work/Life Balance
- A 35-hour weekly contract - We are happy to talk flexible working and welcome discussions
- 30 days’ annual leave + bank holidays
- The option to buy and sell up to 5 days’ holiday
- Hybrid working (typically 3 days’ home based)
- Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthood
- Health and Wellbeing
- Private medical insurance
- Access to a health cash plan through a Medicash scheme
- Access to an employee assistance programme
- Free onsite gym at our Cobalt head office and access to discounted gyms
- Two paid volunteering days each year
- Cycle to work scheme
Recognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you, you can contact your Recruiter for this vacancy at dave.cowell@newcastle.co.uk.
Why work here?
People are the focus of absolutely everything we do. We believe in people, we care deeply about their hopes, their dreams and their wellbeing. And that applies equally to our customers, our communities and our colleagues – which means you, if you choose to work here. It’s important to us that you know if you join us we will welcome you, respect you, encourage you and help you to achieve your goals.
IT Service Operations Manager, 6 Month Fixed Term in Newcastle upon Tyne employer: Newcastle Financial Advisers Limited
Newcastle Strategic Solutions Limited is an exceptional employer that prioritises the wellbeing and growth of its employees. Located in the vibrant Cobalt Business Park, Newcastle Upon Tyne, we offer a supportive work culture with flexible working arrangements, competitive salaries, and a comprehensive benefits package including generous leave entitlements and health initiatives. Our commitment to inclusivity and community connection ensures that every team member feels valued and empowered to thrive in their career.
Contact Details:
Newcastle Financial Advisers Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Operations Manager, 6 Month Fixed Term in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service sector, especially those who have experience in regulated environments. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on ITIL practices and service management strategies. Be ready to share specific examples of how you've improved service delivery in past roles. We want to see that hands-on experience!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that IT Service Operations Manager role. We love seeing applications directly from candidates who are genuinely interested in joining our team!
We think you need these skills to ace IT Service Operations Manager, 6 Month Fixed Term in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Service Operations Manager role. Highlight your experience in service delivery and any relevant ITIL practices you've implemented. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've enhanced service operations in regulated environments, and don't forget to show your passion for user experience.
Showcase Your Achievements:When detailing your experience, focus on measurable achievements. Did you improve service efficiency or enhance governance? Quantify your successes so we can see the real impact you've made in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it's super easy!
How to prepare for a job interview at Newcastle Financial Advisers Limited
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL service management practices. Be ready to discuss how you've applied these principles in previous roles, especially in regulated environments. This will show that you understand the framework and can bring valuable insights to the table.
✨Demonstrate Your Hands-On Leadership
Prepare examples of how you've balanced strategic oversight with operational delivery. Think of specific situations where you’ve led teams through challenges while maintaining service quality. This will highlight your ability to be both a leader and a doer.
✨Showcase Your Problem-Solving Skills
Be ready to discuss how you've identified opportunities for service improvements in the past. Use concrete examples to illustrate how your pragmatic solutions have delivered measurable value. This will demonstrate your proactive approach to enhancing service resilience.
✨Understand the Business Context
Familiarise yourself with the Newcastle Building Society Group and its mission. Be prepared to discuss how your experience aligns with their goals of connecting communities with a better financial future. This shows that you’re not just looking for a job, but are genuinely interested in contributing to their vision.
