Head of Client Change in Newcastle upon Tyne

locations: Hybrid (Home/Cobalt Business Park)

time type: Full time

posted on: Posted 2 Days Ago

time left to apply: End Date: March 23, 2026 (10 days left to apply)

job requisition id: JR648

About the Role

As our new Head of Client Change, you will play an important role in shaping and coordinating the client‐facing change agenda at Newcastle Strategic Solutions Ltd (NSSL). This is a meaningful opportunity to guide the planning and delivery of a broad transformation portfolio—helping to strengthen how we support our clients and how we achieve our commercial goals.

You will take ownership of developing, embedding and continuously improving our client change processes, ensuring operational and technical delivery teams are aligned and positioned for success. Acting as a central point of coordination, you’ll provide visibility to all client change and proposition development activity, helping us to prioritise thoughtfully while maintaining strong governance, risk awareness and clear performance insights.

Collaboration is at the heart of this role. Working closely with senior leaders across NSSL and the wider organisation, you will build positive relationships, encourage engagement with change initiatives, and support colleagues through periods of transition. You will also nurture and guide the Client Change team—fostering a supportive, learning‐focused culture and encouraging the development of skills and confidence across the group.

About You

You’ll thrive in this role if you are an experienced change leader with a passion for delivering meaningful outcomes. You will bring:

• Proven experience leading and overseeing complex change portfolios, including achieving critical delivery milestones.
• Deep knowledge of best-practice change management methodologies and a track record of implementing them to drive consistent, outcome-focused delivery.
• Exceptional communication skills, with the ability to translate complex concepts, engage with influence, and deliver courageous conversations with confidence.
• Strong stakeholder management capability, adapting your style for different audiences and situations.
• Resilience in fast-paced environments, handling multiple priorities, ambiguity and shifting demands with a hands-on, pragmatic approach.

If you're driven, collaborative and passionate about delivering exceptional client outcomes through well-managed change, we’d love to hear from you.

The Newcastle Building Society Group comprises of Newcastle Building Society, Manchester Building Society, Newcastle Financial Advisers and Newcastle Strategic Solutions. Our purpose, connecting our communities with a better financial future inspires and directs our activities.

Newcastle Strategic Solutions is the UK’s leading savings management platform and one of the North East’s most established and successful FinTechs! We provide savings management and technology services for new challenger banks and established providers across the UK. Our work has earned us an enviable reputation in the market as the best at what we do.

As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.

• Corporate bonus scheme (on target 15%, up to a maximum 22.5%)
• Pension scheme (up to 9% employer contribution)
• Car allowance
• Annual performance related pay reviews
• Colleague mortgage scheme
• Electric car salary sacrifice scheme
• Life assurance (4x salary) and income protection
• Access to our financial advisers
• Access to a range of high street and online discounts

• A 35-hour weekly contract - We are happy to talk flexible working and welcome discussions
• 30 days’ annual leave + bank holidays
• The option to buy and sell up to 5 days’ holiday
• Hybrid working (typically 3 days’ home based)
• Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthood

• Private medical insurance
• Access to a health cash plan through a Medicash scheme
• Access to an employee assistance programme
• Free onsite gym at our Cobalt head office and access to discounted gyms
• Two paid volunteering days each year
• Cycle to work scheme

Recognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you, you can contact your Recruiter for this vacancy at kate.wilkinson@newcastle.co.uk