Director of Commercial, Product and Place in Newcastle upon Tyne

As Director of Commercial, Product & Place, you will play a pivotal role in shaping and delivering a purpose-led commercial strategy that drives sustainable growth and deepens member value. Reporting to the Managing Director, you will lead the development of a scalable model that aligns product, pricing, distribution and place-based delivery to meet evolving member and community needs.

This is a highly strategic leadership role, responsible for end-to-end ownership of mortgages and savings propositions across their full lifecycle – from design and pricing through to performance and optimisation. You’ll ensure our products remain competitive, deliver fair value, and support positive customer outcomes.

Working across Product, Commercial and Place, you will bring together cross-functional teams to create innovative, member-centric propositions that reflect local market dynamics and regional priorities. You will embed a disciplined, insight-led approach to commercial decision-making, enabling stronger segmentation, pricing capability and portfolio performance.

About You

You will be a strategic commercial leader with a strong track record of delivering growth through customer-focused product and proposition development. You bring deep expertise in product, pricing and portfolio management, alongside the ability to translate insight into clear, actionable strategy. Driven by purpose and values, you will be passionate about creating positive outcomes for customers and communities, balancing commercial performance with long-term sustainability.

You are comfortable operating at pace and making high-quality decisions in complex, ambiguous environments. You are highly collaborative by nature, with the ability to influence at senior levels and align diverse stakeholders behind a shared vision. Your leadership style builds trust, encourages innovation, and develops high-performing, inclusive teams.

With a strong understanding of regulatory frameworks and governance, you bring sound judgement, ethical decision-making, and a focus on risk awareness. You combine this with sharp commercial acumen – confident in balancing risk and reward to deliver sustainable business outcomes. Above all, you are motivated by the opportunity to shape the future of a purpose-led organisation – creating a clear vision, building capability, and delivering meaningful impact for members and the communities we serve.

About Us

The Newcastle Building Society Group comprises of Newcastle Building Society, Manchester Building Society, Newcastle Financial Advisers and Newcastle Strategic Solutions. Our purpose, connecting our communities with a better financial future inspires and directs our activities.

As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.

What do you get in return?

• Financial: Corporate bonus scheme (on target 20%, up to a maximum 30%), Pension scheme (up to 9% employer contribution), Annual performance related pay reviews, Colleague mortgage scheme, Electric car salary sacrifice scheme, Life assurance (4x salary) and income protection, Access to our financial advisers, Access to a range of high street and online discounts.
• Work/Life Balance: A 35-hour weekly contract - We are happy to talk flexible working and welcome discussions, 30 days’ annual leave + bank holidays, The option to buy and sell up to 5 days’ holiday, Hybrid working (typically 3 days’ home based), Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthood.
• Health and Wellbeing: Private medical insurance, Access to a health cash plan through a Medicash scheme, Access to an employee assistance programme, Free onsite gym at our Cobalt head office and access to discounted gyms, Two paid volunteering days’ each year, Cycle to work scheme.

Recognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you.

Why work here?

People are the focus of absolutely everything we do. We believe in people, we care deeply about their hopes, their dreams and their wellbeing. And that applies equally to our customers, our communities and our colleagues – which means you, if you choose to work here. It’s important to us that you know if you join us we will welcome you, respect you, encourage you and help you to achieve your goals.