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For Companies At a Glance
- Tasks: Engage with customers, process transactions, and assist with financial needs.
- Company: Join Newcastle Building Society, a member-owned mutual with a focus on community.
- Benefits: Competitive salary, 25 days leave, health cash plan, and gym access.
- Why this job: Develop your people skills while making a real difference in customers' lives.
- Qualifications: Great communication skills and a desire to learn; no prior experience needed.
- Other info: Flexible part-time hours with opportunities for career growth and development.
The predicted salary is between 14315 - 15931 £ per year.
About the role
If so, our Customer Adviser role could be the perfect fit for you. Utilising your outstanding people skills, you will be engaging with our customers on a daily basis, taking the time to listen and really understand their financial needs and goals. Every day is different, from opening and setting up the tills ready for the working day ahead, making customer appointments, processing customer transactions at the counter, assisting in the opening of savings accounts to cashing up and closing at the end of the day! But, amongst all of the busy day to day duties, taking the time to get the kettle on and have a cuppa with your colleagues is also very important to us! The hours of work are 21 hours per week working Monday, Thursday and Friday 9am - 5pm, plus Saturdays which are worked on a rota basis (typically until 12pm).
About You
Being great with people and building relationships with customers are top of your skills list. Strong listening skills and the ability to empathise are equally as important. A natural team player, you will enjoy working closely with your branch colleagues, ensuring as a team that you deliver an outstanding customer experience whilst supporting the needs of our Society. We understand you may not have worked in financial services before, and that’s OK, but the desire to learn and develop new skills will be important to us as you flourish in your new role. In return, we’ll provide you with a tailored 12 week training programme in one of dedicated training hubs, development conversations and opportunities to grow and progress your career with us.
As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.
Financial
- Corporate bonus scheme (on target 5%, up to a maximum 10%)
- Pension scheme (up to 9% employer contribution)
- Annual performance related pay reviews
- Colleague mortgage scheme
- Electric car salary sacrifice scheme
- Life assurance (4x salary) and income protection
- Access to our financial advisers
- Access to a range of high street and online discounts
Work/Life Balance
- A 21 hour weekly contract
- 25 days’ annual leave + bank holidays (rises to 30 with length of service - pro rata)
- The option to buy and sell up to 5 days’ holiday
- Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthood
Health and Wellbeing
- Access to a health cash plan through a Medicash scheme
- Access to an employee assistance programme
- Free onsite gym at our Cobalt head office and access to discounted gyms
- Two paid volunteering days’ each year
- Cycle to work scheme
Recognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you, you can contact your Recruiter for this vacancy at sarah.smith@newcastle.co.uk
Customer Adviser - Part Time in Newcastle upon Tyne employer: Newcastle Financial Advisers Limited
Contact Detail:
Newcastle Financial Advisers Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Adviser - Part Time in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Newcastle Building Society. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about engaging with customers, think of examples from your past experiences where you've successfully built relationships or resolved issues. Be ready to share these stories during your interview to demonstrate your suitability for the role.
✨Tip Number 3
Show your eagerness to learn! If you don’t have experience in financial services, that’s totally fine. Highlight your willingness to learn and adapt. Mention any relevant skills or experiences that can transfer to this role, and express your excitement about the tailored training programme they offer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the team. So, get your application in and let’s make it happen!
We think you need these skills to ace Customer Adviser - Part Time in Newcastle upon Tyne
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show us your unique style and how you connect with people.
Tailor Your Application: Make sure to customise your application for the Customer Adviser role. Highlight your people skills and any experience that shows you can empathise and build relationships with customers. We love seeing how you fit into our team!
Show Your Enthusiasm: Let us know why you’re excited about this role! Whether it’s the chance to help customers or being part of a supportive team, sharing your enthusiasm can really make your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Newcastle Financial Advisers Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Adviser role. Familiarise yourself with the daily tasks mentioned in the job description, like processing transactions and assisting with savings accounts. This will help you demonstrate your enthusiasm and readiness to take on the responsibilities.
✨Show Off Your People Skills
Since this role is all about engaging with customers, be prepared to share examples of how you've successfully built relationships in the past. Think of specific situations where your listening skills and empathy made a difference. This will show that you’re not just a good fit for the role, but also for the team.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some questions that show your interest in the company culture and training opportunities. For instance, you could ask about the tailored 12-week training programme or how the team collaborates to enhance customer experience. This shows you’re keen to learn and grow with them.
✨Be Yourself and Relax
Remember, they want to see the real you! Don’t be afraid to let your personality shine through during the interview. Being genuine can help you connect better with the interviewer and demonstrate that you’d be a great addition to their team. Plus, a bit of relaxation can go a long way in making a positive impression!
