Part Time Customer Adviser in Manchester

About the Role

We’re bringing mutual savings, mortgages and financial advice for all back to Greater Manchester. Following our merger with Manchester Building Society in 2023, we are delighted to have returned to the high street in Manchester! We have a great opportunity for you to join us as a Customer Adviser as we open the doors of our first ever Manchester building society branch. Mutually inclusive, made by our members, as Manchester Building Society, part of Newcastle Building Society Group, we will provide savings and mortgage products with personal customer service and face-to-face financial guidance and advice open to all, not just the wealthy.

Our branches are at the heart of our communities, our front line, where we meet our customers and go above and beyond to help them every single day. We pride ourselves on creating an outstanding customer experience, ensuring we are there to listen and offer face to face financial advice on our local high streets. As we throw our doors wide open to welcome the local people of Greater Manchester, you’ll play a critical role, engaging with our customers on a daily basis, taking the time to listen and really understand their financial needs and goals.

Every day is different, from opening and setting up the tills ready for the working day ahead, making customer appointments, processing customer transactions at the counter, assisting in the opening of savings accounts to cashing up and closing at the end of the day! But, amongst all of the busy day to day duties, taking the time to get the kettle on and have a cuppa with your colleagues is also very important to us! Our branch is open Monday to Saturday. We are offering a 21‐hour‐per‐week contract and are happy to discuss working patterns that best suit you.

About You

Being great with people and building relationships with customers are top of your skills list, along with a proactive, resilient, growth focused mindset. Strong listening skills and the ability to empathise are equally as important. A natural team player, you will enjoy working closely with your branch colleagues, ensuring as a team that you deliver an outstanding customer experience whilst supporting the needs of our Society.

We understand you may not have worked in financial services before, and that’s OK. We are looking for personalities as strong as our brand. Your proven experience of driving sales and delivering great outcomes for customers will be your foundation to build upon as you grow and develop within the role. In return, we’ll provide you with a tailored 12 week training programme in one of dedicated training hubs, development conversations and opportunities to grow and progress your career with us.

The main purpose of our branches is the provision of reputable savings and mortgage accounts, this is underpinned by solid financial advice for those who live in and around our branch locations. Priority for us in the branch network is maintaining great relationships with both existing and potential customers through consistent customer engagement. We pride ourselves on being a dependable source, here to help our customers understand and address their ever-changing financial needs.

We are always busy developing community spaces, supporting local groups and creating a long-term legacy to benefit our communities. As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.

Financial

• Corporate bonus scheme (on target 5%, up to a maximum 10%)
• Pension scheme (up to 9% employer contribution)
• Annual performance related pay reviews
• Colleague mortgage scheme
• Electric car salary sacrifice scheme
• Life assurance (4x salary) and income protection
• Access to our financial advisers
• Access to a range of high street and online discounts

Work/Life Balance

• A 21 hour weekly contract
• 25 days’ annual leave + bank holidays (rises to 30 with length of service - pro rata)
• The option to buy and sell up to 5 days’ holiday
• Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthood

Health and Wellbeing

• Access to a health cash plan through a Medicash scheme
• Access to an employee assistance programme
• Free onsite gym at our Cobalt head office and access to discounted gyms
• Two paid volunteering days’ each year
• Cycle to work scheme

Recognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you.