IT Service Operations Manager, 6 Month Fixed Term

As an interim IT Service Operations leader, you will provide stability, direction, and continuity across IT services. You will be responsible for ensuring that IT services are consistently reliable, well-governed, and aligned with regulatory and compliance standards, while maintaining a strong focus on user experience and business enablement.

In this role, you will oversee both day-to-day service operations and the effectiveness of service management practices. You will proactively identify opportunities to enhance service resilience, efficiency, and control, implementing practical improvements that deliver measurable value. This position requires a hands-on leader who can balance strategic oversight with operational delivery.

You will bring proven experience from regulated environments, applying best practices to embed robust governance, strengthen service performance, and ensure continuity across the IT landscape.

We are looking for an experienced IT service professional with a strong background in service delivery. You will have successfully operated within regulated environments, ideally Financial Services, and bring a proven ability to stabilise and enhance live service operations.

You should have a deep understanding of ITIL service management practices and a track record of driving meaningful service improvements. Comfortable working at both a strategic and hands-on level, you can quickly assess situations, prioritise effectively, and implement pragmatic solutions that deliver real impact.

Experienced in working with service reporting, MI, and operational insights, and understand the importance of governance, risk, and control frameworks you should also have the ability to translate data into actionable improvements.

The Newcastle Building Society Group comprises of Newcastle Building Society, Manchester Building Society, Newcastle Financial Advisers and Newcastle Strategic Solutions. Our purpose, connecting our communities with a better financial future inspires and directs our activities.

As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.

What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:

• Financial: Corporate bonus scheme (on target 10%, up to a maximum 15%), Pension scheme (up to 9% employer contribution), Annual performance related pay reviews, Colleague mortgage scheme, Electric car salary sacrifice scheme, Life assurance (4x salary) and income protection, Access to our financial advisers, Access to a range of high street and online discounts.
• Work/Life Balance: A 35-hour weekly contract - We are happy to talk flexible working and welcome discussions, 30 days’ annual leave + bank holidays, The option to buy and sell up to 5 days’ holiday, Hybrid working (typically 3 days’ home based), Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthood.
• Health and Wellbeing: Private medical insurance, Access to a health cash plan through a Medicash scheme, Access to an employee assistance programme, Free onsite gym at our Cobalt head office and access to discounted gyms, Two paid volunteering days’ each year, Cycle to work scheme.

Recognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you.

People are the focus of absolutely everything we do. We believe in people, we care deeply about their hopes, their dreams and their wellbeing. And that applies equally to our customers, our communities and our colleagues – which means you, if you choose to work here. It’s important to us that you know if you join us we will welcome you, respect you, encourage you and help you to achieve your goals.