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For Companies At a Glance
- Tasks: Engage with customers, process transactions, and assist with financial needs in a dynamic environment.
- Company: Join Newcastle Building Society, a member-owned mutual with a focus on community.
- Benefits: Enjoy competitive pay, flexible hours, generous leave, and health perks.
- Other info: Inclusive workplace with excellent career growth opportunities and tailored training.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive team.
- Qualifications: Great people skills, strong listening abilities, and a desire to learn.
The predicted salary is between 15281 - 16815 ÂŁ per year.
Part Time Customer Adviser locations: Guisborough Branch type: Part time posted on: Posted 5 Days Ago time left to apply: End Date: May 14, 2026 (8 days left to apply) job requisition id: JR730
Salary Band A1 ÂŁ15,281 - ÂŁ16,815
About the role
If so, our Customer Adviser role could be the perfect fit for you. Utilising your outstanding people skills, you will be engaging with our customers on a daily basis, taking the time to listen and really understand their financial needs and goals. Every day is different, from opening and setting up the tills ready for the working day ahead, making customer appointments, processing customer transactions at the counter, assisting in the opening of savings accounts to cashing up and closing at the end of the day! But, amongst all of the busy day to day duties, taking the time to get the kettle on and have a cuppa with your colleagues is also very important to us! Our branch is open Monday to Saturday. We are offering a 21âhourâperâweek contract and are happy to discuss working patterns that best suit you.
About You
Being great with people and building relationships with customers are top of your skills list. Strong listening skills and the ability to empathise are equally as important. A natural team player, you will enjoy working closely with your branch colleagues, ensuring as a team that you deliver an outstanding customer experience whilst supporting the needs of our Society. We understand you may not have worked in financial services before, and thatâs OK, but the desire to learn and develop new skills will be important to us as you flourish in your new role. In return, weâll provide you with a tailored 12 week training programme in one of dedicated training hubs, development conversations and opportunities to grow and progress your career with us.
As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.
- Financial
- Corporate bonus scheme (on target 5%, up to a maximum 10%)
- Pension scheme (up to 9% employer contribution)
- Annual performance related pay reviews
- Colleague mortgage scheme
- Electric car salary sacrifice scheme
- Life assurance (4x salary) and income protection
- Access to our financial advisers
- Access to a range of high street and online discounts
- Work/Life Balance
- A 21 hour weekly contract
- 25 daysâ annual leave + bank holidays (rises to 30 with length of service)
- The option to buy and sell up to 5 daysâ holiday
- Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthood
- Health and Wellbeing
- Access to a health cash plan through a Medicash scheme
- Access to an employee assistance programme
- Free onsite gym at our Cobalt head office and access to discounted gyms
- Two paid volunteering daysâ each year
- Cycle to work scheme
Recognising thereâs no one-size-fits-all approach to recruitment, weâre committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you, you can contact your Recruiter for this vacancy at sarah.smith@newcastle.co.uk
Part Time Customer Adviser in Guisborough employer: Newcastle Financial Advisers Limited
Contact Detail:
Newcastle Financial Advisers Limited Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Part Time Customer Adviser in Guisborough
â¨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Newcastle Building Society. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
â¨Tip Number 2
Practice makes perfect! Think about common interview questions and rehearse your answers. Focus on how your people skills and ability to empathise can benefit their customers. We want you to feel confident and ready to shine!
â¨Tip Number 3
Be yourself! The role is all about building relationships, so let your personality shine through during the interview. Share your experiences and how youâve connected with others in the past. Authenticity goes a long way!
â¨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, itâs a great opportunity to reiterate why youâd be a fantastic fit!
We think you need these skills to ace Part Time Customer Adviser in Guisborough
Some tips for your application đŤĄ
Show Your People Skills: In your application, make sure to highlight your outstanding people skills. We want to see how you engage with customers and build relationships, so share any relevant experiences that showcase your ability to listen and empathise.
Tailor Your Application: Donât just send a generic application! Take the time to tailor your CV and cover letter to the Customer Adviser role. Mention specific duties from the job description that excite you and how your skills align with them.
Be Yourself: We value authenticity, so donât be afraid to let your personality shine through in your application. Share what makes you unique and why youâd be a great fit for our team and culture.
Apply Through Our Website: Make sure to apply through our website for the best chance of success! Itâs the easiest way for us to receive your application and ensures youâre considered for the role. Plus, itâs super straightforward!
How to prepare for a job interview at Newcastle Financial Advisers Limited
â¨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service skills. Think about how you would handle different customer scenarios, especially in a financial setting. Being able to demonstrate your understanding of customer needs and how to address them will show that you're a great fit for the role.
â¨Showcase Your People Skills
Since this role is all about engaging with customers, be prepared to share examples of how you've built relationships in previous roles. Whether it's through active listening or empathy, highlight your ability to connect with people. This will resonate well with the interviewers.
â¨Prepare Questions About the Role
Interviews are a two-way street! Prepare thoughtful questions about the role and the team dynamics. Ask about the training programme or how the branch fosters teamwork. This shows your genuine interest in the position and helps you assess if itâs the right fit for you.
â¨Emphasise Your Willingness to Learn
If you donât have prior experience in financial services, thatâs perfectly fine! Make sure to express your eagerness to learn and develop new skills. Talk about any past experiences where you quickly adapted to new environments or took on challenges, as this will demonstrate your potential to thrive in the role.