At a Glance
- Tasks: Engage with customers, understand their financial needs, and provide excellent service daily.
- Company: Join Newcastle Building Society, a top-rated regional building society for 9 years running.
- Benefits: Competitive salary, generous leave, health perks, and a supportive work environment.
- Other info: Enjoy a dynamic workplace with opportunities for career growth and personal development.
- Why this job: Be part of a team that values people and community while developing your skills.
- Qualifications: Great people skills, strong listening abilities, and a desire to learn.
The predicted salary is between 25469 - 28026 € per year.
About the role
Would you like to be part of a team who has won Best Regional Building Society for 9 years running? A team who believes that keeping financial advice on our high streets is important for everyone in our local communities. Do you thrive in a face-to-face customer focused environment? If so, our Customer Adviser role could be the perfect fit for you. Utilising your outstanding people skills, you will be engaging with our customers on a daily basis, taking the time to listen and really understand their financial needs and goals.
Every day is different, from opening and setting up the tills ready for the working day ahead, making customer appointments, processing customer transactions at the counter, assisting in the opening of savings accounts to cashing up and closing at the end of the day! But, amongst all of the busy day to day duties, taking the time to get the kettle on and have a cuppa with your colleagues is also very important to us! The hours of work are 35 hours per week working Monday - Friday 9am - 5pm, plus Saturdays which are worked on a rota basis (typically until 12pm).
About You
Being great with people and building relationships with customers are top of your skills list. Strong listening skills and the ability to empathise are equally as important. A natural team player, you will enjoy working closely with your branch colleagues, ensuring as a team that you deliver an outstanding customer experience whilst supporting the needs of our Society. We understand you may not have worked in financial services before, and that’s OK, but the desire to learn and develop new skills will be important to us as you flourish in your new role. In return, we’ll provide you with a tailored 12 week training programme in one of dedicated training hubs, development conversations and opportunities to grow and progress your career with us.
About Us
As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.
What do you get in return?
- Financial
- Corporate bonus scheme (on target 5%, up to a maximum 10%)
- Pension scheme (up to 9% employer contribution)
- Annual performance related pay reviews
- Colleague mortgage scheme
- Electric car salary sacrifice scheme
- Life assurance (4x salary) and income protection
- Access to our financial advisers
- Access to a range of high street and online discounts
- Work/Life Balance
- A 35 hour weekly contract
- 25 days’ annual leave + bank holidays (rises to 30 with length of service)
- The option to buy and sell up to 5 days’ holiday
- Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthood
- Health and Wellbeing
- Access to a health cash plan through a Medicash scheme
- Access to an employee assistance programme
- Free onsite gym at our Cobalt head office and access to discounted gyms
- Two paid volunteering days’ each year
- Cycle to work scheme
Recognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you, you can contact your Recruiter for this vacancy.
Why work here?
People are the focus of absolutely everything we do. We believe in people, we care deeply about their hopes, their dreams and their wellbeing. And that applies equally to our customers, our communities and our colleagues – which means you, if you choose to work here. It’s important to us that you know if you join us we will welcome you, respect you, encourage you and help you to achieve your goals.
Customer Adviser in Guisborough employer: Newcastle Financial Advisers Limited
At Newcastle Building Society, we pride ourselves on being an inclusive employer that values the diverse communities we serve. Our Guisborough branch offers a supportive work culture where you can thrive as a Customer Adviser, with tailored training programmes and ample opportunities for career progression. Enjoy a competitive salary, generous benefits, and a strong emphasis on work-life balance, all while being part of a team that has been recognised as the Best Regional Building Society for nine consecutive years.
Contact Detail:
Newcastle Financial Advisers Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Adviser in Guisborough
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Newcastle Building Society. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since the Customer Adviser role is all about engaging with customers, think of some scenarios where you can demonstrate your outstanding people skills. Role-play with a friend or family member to get comfortable with common customer interactions.
✨Tip Number 3
Be ready to share your story! In interviews, they’ll want to know about your experiences and how they relate to the role. Think about times when you've built relationships or helped someone out. These personal anecdotes can really make you stand out!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Adviser in Guisborough
Some tips for your application 🫡
Show Your People Skills:In your application, make sure to highlight your outstanding people skills. We want to see how you engage with customers and build relationships, so share any relevant experiences that showcase your ability to connect with others.
Tailor Your Application:Take the time to tailor your application to the Customer Adviser role. Use the job description as a guide and align your skills and experiences with what we're looking for. This shows us that you're genuinely interested in the position.
Be Yourself:We value authenticity, so don’t be afraid to let your personality shine through in your application. Share your motivations and why you want to join our team. We want to know the real you!
Apply Through Our Website:Make sure to apply through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at Newcastle Financial Advisers Limited
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand how to engage with customers effectively and demonstrate your ability to listen and empathise. This will show that you’re ready to thrive in a face-to-face environment.
✨Showcase Your People Skills
Prepare examples from your past experiences where you've successfully built relationships or resolved conflicts. Highlighting your strong interpersonal skills will resonate well with the interviewers, as they value great people skills highly.
✨Research the Company Culture
Familiarise yourself with the values and culture of the Newcastle Building Society. Mentioning their commitment to community and inclusivity during the interview will demonstrate that you align with their mission and are genuinely interested in being part of their team.
✨Ask Thoughtful Questions
Prepare a few insightful questions about the role or the company. This not only shows your enthusiasm but also gives you a chance to assess if this is the right fit for you. Consider asking about the training programme or opportunities for career progression.
