Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer lending operations and shape strategies for enhanced service and growth.
- Company: Join Newcastle Building Society, a purpose-led mutual focused on community and financial futures.
- Benefits: Enjoy competitive salary, corporate bonuses, flexible working, and generous annual leave.
- Other info: Inclusive workplace that values diversity and fosters a sense of belonging.
- Why this job: Make a real impact in financial services while developing high-performing teams.
- Qualifications: Proven leadership in financial services, especially in lending or mortgages.
The predicted salary is between 75000 - 90000 £ per year.
As our Customer Lending Operations Director, you’ll play a key role in shaping and delivering the strategy for end-to-end customer and lending operations. You’ll influence how services are experienced across the full customer lifecycle, balancing strong customer outcomes with thoughtful risk management, operational resilience and sustainable cost control.
You’ll lead the development and delivery of a multi-year operating strategy aligned to business priorities, guiding transformation that simplifies processes, enhances digital journeys and creates capacity for future growth. A central focus will be evolving the mortgage proposition—improving platforms, tools and processes to enhance service, scalability and overall performance.
Working as part of the senior leadership team, you’ll nurture and develop high-performing teams, encourage a culture of continuous improvement, and build leadership capability that supports long-term organisational success and growth.
About You
You’re an experienced senior leader with a strong background in financial services operations, ideally within lending or mortgages, and a good understanding of UK regulatory frameworks and governance. You bring the ability to shape and deliver strategic change, while keeping customer outcomes, risk awareness and commercial performance at the heart of decision-making.
You will be comfortable operating in complex, evolving environments, using sound judgement to balance risk and opportunity. With a thoughtful and considered approach, you combine strategic thinking with a focus on delivery, ensuring outcomes are achieved with quality, pace and accountability.
You will build strong, collaborative relationships and are confident working with senior stakeholders, boards and regulators. Through open and effective communication, you create alignment, offer constructive challenge and support cross-functional teams to deliver shared goals.
Above all, you value purpose-led leadership. You are motivated by developing inclusive, high-performing teams, strengthening operational resilience, and delivering meaningful outcomes for customers and communities that support sustainable growth.
The Newcastle Building Society Group comprises of Newcastle Building Society, Manchester Building Society, Newcastle Financial Advisers and Newcastle Strategic Solutions. Our purpose, connecting our communities with a better financial future inspires and directs our activities.
As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.
- Financial: Corporate bonus scheme (on target 20%, up to a maximum 30%)
- Pension scheme (up to 9% employer contribution)
- Annual performance related pay reviews
- Colleague mortgage scheme
- Electric car salary sacrifice scheme
- Life assurance (4x salary) and income protection
- Access to our financial advisers
- Access to a range of high street and online discounts
Work/Life Balance:
- A 35-hour weekly contract - We are happy to talk flexible working and welcome discussions
- 30 days’ annual leave
Customer Lending Operations Director employer: Newcastle Financial Advisers Limited
Contact Detail:
Newcastle Financial Advisers Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Lending Operations Director
✨Tip Number 1
Network like a pro! Reach out to connections in the financial services sector, especially those involved in lending or mortgages. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company’s values and recent projects. Tailor your responses to show how your experience aligns with their goals, especially around customer outcomes and operational resilience.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you on their radar and shows your professionalism.
✨Tip Number 4
Apply through our website for the best chance at landing that Customer Lending Operations Director role. We love seeing applications directly from candidates who are genuinely interested in joining our mission!
We think you need these skills to ace Customer Lending Operations Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Lending Operations Director role. Highlight your experience in financial services operations and any relevant achievements that align with the job description. We want to see how you can shape and deliver strategic change!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background fits with our purpose-led leadership. We love seeing candidates who can connect their experiences to our mission of creating a better financial future.
Showcase Your Leadership Skills: As a senior leader, it's crucial to demonstrate your ability to nurture high-performing teams. Share examples of how you've developed talent and encouraged a culture of continuous improvement. We’re all about collaboration and growth here at StudySmarter!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team and making a difference in the community!
How to prepare for a job interview at Newcastle Financial Advisers Limited
✨Know Your Stuff
Make sure you’re well-versed in the financial services sector, especially lending and mortgages. Brush up on UK regulatory frameworks and governance as these will likely come up during your interview. Being able to discuss recent changes or trends in the industry will show that you’re not just knowledgeable but also engaged.
✨Showcase Your Leadership Skills
As a Customer Lending Operations Director, you’ll need to demonstrate your ability to lead high-performing teams. Prepare examples of how you’ve nurtured talent and fostered a culture of continuous improvement in previous roles. Highlight specific instances where your leadership made a tangible difference.
✨Balance Risk and Opportunity
Be ready to discuss how you approach risk management while still seizing opportunities for growth. Think of examples where you’ve successfully navigated complex situations, balancing customer outcomes with operational resilience. This will show your strategic thinking and sound judgement.
✨Build Relationships
Strong collaboration is key in this role. Prepare to talk about how you’ve built relationships with senior stakeholders, boards, and regulators. Share stories that illustrate your effective communication skills and how you’ve aligned teams towards shared goals, as this will resonate well with the interviewers.