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- Tasks: Engage with customers, understand their financial needs, and process transactions.
- Company: Join Newcastle Building Society, a member-owned mutual with a focus on community.
- Benefits: Competitive salary, 25 days leave, health cash plan, and gym access.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Great people skills, strong listening abilities, and a desire to learn.
- Other info: Flexible part-time hours with opportunities for career growth.
The predicted salary is between 14315 - 15931 £ per year.
Customer Adviser locations: Gosforth
Branch type: Part time
Posted on: Posted 10 Days Ago
Time left to apply: End Date: January 9, 2026 (6 days left to apply)
Job requisition id: JR563
Salary Band£14,315 - £15,931
About the roleIf so, our Customer Adviser role could be the perfect fit for you. Utilising your outstanding people skills, you will be engaging with our customers on a daily basis, taking the time to listen and really understand their financial needs and goals. Every day is different, from opening and setting up the tills ready for the working day ahead, making customer appointments, processing customer transactions at the counter, assisting in the opening of savings accounts to cashing up and closing at the end of the day! But, amongst all of the busy day to day duties, taking the time to get the kettle on and have a cuppa with your colleagues is also very important to us! The hours of work are 21 hours per week working Monday, Tuesday and Wednesday 9am - 5pm, plus Saturdays which are worked on a rota basis (typically until 12pm).
About YouBeing great with people and building relationships with customers are top of your skills list. Strong listening skills and the ability to empathise are equally as important. A natural team player, you will enjoy working closely with your branch colleagues, ensuring as a team that you deliver an outstanding customer experience whilst supporting the needs of our Society. We understand you may not have worked in financial services before, and that’s OK, but the desire to learn and develop new skills will be important to us as you flourish in your new role. In return, we’ll provide you with a tailored 12 week training programme in one of dedicated training hubs, development conversations and opportunities to grow and progress your career with us.
As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.
Financial- Corporate bonus scheme (on target 5%, up to a maximum 10%)
- Pension scheme (up to 9% employer contribution)
- Annual performance related pay reviews
- Colleague mortgage scheme
- Electric car salary sacrifice scheme
- Life assurance (4x salary) and income protection
- Access to our financial advisers
- Access to a range of high street and online discounts
- A 21-hour weekly contract
- 25 days’ annual leave + bank holidays (rises to 30 with length of service - pro rata)
- The option to buy and sell up to 5 days’ holiday
- Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthood
- Access to a health cash plan through a Medicash scheme
- Access to an employee assistance programme
- Free onsite gym at our Cobalt head office and access to discounted gyms
- Two paid volunteering days’ each year
- Cycle to work scheme
Recognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you, you can contact your Recruiter for this vacancy at sarah.smith@newcastle.co.uk
Company: Newcastle Building Society
Customer Adviser employer: Newcastle Financial Advisers Limited
Contact Detail:
Newcastle Financial Advisers Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Adviser
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Newcastle Building Society. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since the Customer Adviser role is all about engaging with customers, think of examples from your past experiences where you've successfully built relationships or resolved issues. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Adviser
Some tips for your application 🫡
Show Your People Skills: In your application, make sure to highlight your outstanding people skills. We want to see how you engage with customers and build relationships, so share any relevant experiences that showcase your ability to listen and empathise.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Customer Adviser role. Mention specific duties from the job description that excite you and how your skills align with them.
Be Yourself: We value authenticity, so don’t be afraid to let your personality shine through in your application. Share what makes you unique and why you’d be a great fit for our team culture at Newcastle Building Society.
Apply Through Our Website: Make sure to apply through our website for the best chance of success! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at Newcastle Financial Advisers Limited
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Adviser does. Familiarise yourself with the daily tasks mentioned in the job description, like processing transactions and assisting customers. This will help you demonstrate your enthusiasm and readiness for the role.
✨Show Off Your People Skills
Since this role is all about engaging with customers, be prepared to share examples of how you've built relationships in previous roles. Think of times when you listened to someone’s needs or resolved a conflict. This will highlight your strong listening skills and empathy.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some questions that show your interest in the company culture and team dynamics. For instance, ask about how the team collaborates or what a typical day looks like. This shows you’re keen on being part of their community.
✨Emphasise Your Willingness to Learn
If you don’t have experience in financial services, that’s totally fine! Highlight your eagerness to learn and develop new skills. Mention any relevant training or courses you’ve taken, or express your excitement about the tailored training programme they offer.
