At a Glance
- Tasks: Engage with customers, understand their financial needs, and process transactions daily.
- Company: Join Newcastle Building Society, a member-owned mutual with a focus on community.
- Benefits: Enjoy competitive salary, generous leave, health perks, and career development opportunities.
- Other info: Inclusive workplace with excellent growth potential and a vibrant team culture.
- Why this job: Make a real difference in customers' lives while building valuable skills in a supportive team.
- Qualifications: Great people skills, strong listening abilities, and a desire to learn are essential.
The predicted salary is between 23859 - 26553 £ per year.
About the role
If so, our Customer Adviser role could be the perfect fit for you. Utilising your outstanding people skills, you will be engaging with our customers on a daily basis, taking the time to listen and really understand their financial needs and goals. Every day is different, from opening and setting up the tills ready for the working day ahead, making customer appointments, processing customer transactions at the counter, assisting in the opening of savings accounts to cashing up and closing at the end of the day! But, amongst all of the busy day to day duties, taking the time to get the kettle on and have a cuppa with your colleagues is also very important to us! The hours of work are 35 hours per week, working Monday - Friday 9am - 5pm, plus Saturdays (on a rota basis) until 12pm.
About You
Being great with people and building relationships with customers are top of your skills list. Strong listening skills and the ability to empathise are equally as important. A natural team player, you will enjoy working closely with your branch colleagues, ensuring as a team that you deliver an outstanding customer experience whilst supporting the needs of our Society. We understand you may not have worked in financial services before, and that’s OK, but the desire to learn and develop new skills will be important to us as you flourish in your new role. In return, we’ll provide you with a tailored 12 week training programme, development conversations and opportunities to grow and progress your career with us. As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.
Financial
- Corporate bonus scheme (on target 5%, up to a maximum 10%)
- Pension scheme (up to 9% employer contribution)
- Annual performance related pay reviews
- Colleague mortgage scheme
- Electric car salary sacrifice scheme
- Life assurance (4x salary) and income protection
- Access to our financial advisers
- Access to a range of high street and online discounts
Work/Life Balance
- A 35-hour weekly contract
- 25 days’ annual leave + bank holidays (rises to 30 with length of service)
- The option to buy and sell up to 5 days’ holiday
- Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthood
Health and Wellbeing
- Access to a health cash plan through a Medicash scheme
- Access to an employee assistance programme
- Free onsite gym at our Cobalt head office and access to discounted gyms
- Two paid volunteering days’ each year
- Cycle to work scheme
Recognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you, you can contact your Recruiter for this vacancy at sarah.smith@newcastle.co.uk
Customer Adviser in Carlisle employer: Newcastle Financial Advisers Limited
Newcastle Financial Advisers Limited is an exceptional employer that prioritises the growth and development of its employees, offering a dynamic work culture that encourages collaboration and innovation. With a focus on impactful training solutions, employees in this role will benefit from continuous learning opportunities and the chance to make a significant impact within the retail branch network. Located in a vibrant city, the company provides a supportive environment where passion for learning is celebrated, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Newcastle Financial Advisers Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Adviser in Carlisle
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Newcastle Building Society. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since the Customer Adviser role is all about engaging with customers, think of examples from your past experiences where you've successfully built relationships or resolved issues. This will help you demonstrate your strong listening and empathy skills during the interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about landing the job. Plus, it’ll boost your confidence!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Adviser in Carlisle
Some tips for your application 🫡
Show Your People Skills:In your application, make sure to highlight your outstanding people skills. We want to see how you engage with customers and build relationships, so share any relevant experiences that showcase your ability to listen and empathise.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Customer Adviser role. Mention how your skills align with our values and the job description.
Be Yourself:We’re all about inclusivity and celebrating individuality. Don’t be afraid to let your personality shine through in your application. We want to know who you are beyond your qualifications!
Apply Through Our Website:Make sure to apply through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Newcastle Financial Advisers Limited
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand how to engage with customers, listen actively, and empathise with their needs. This will help you demonstrate your people skills during the interview.
✨Showcase Your Team Spirit
Since teamwork is crucial for this role, think of examples where you've successfully collaborated with others. Be ready to share stories that highlight your ability to work well in a team and contribute to a positive environment.
✨Prepare Questions About the Role
Have a few thoughtful questions ready about the Customer Adviser position and the company culture. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on articulating your thoughts clearly and confidently. Practising common interview questions can help ease your nerves and improve your delivery.
