At a Glance
- Tasks: Engage with customers, understand their financial needs, and process transactions daily.
- Company: Join a people-first banking society that values diversity and inclusion.
- Benefits: Competitive salary, generous leave, health plans, and career development opportunities.
- Other info: Flexible working hours and a vibrant workplace culture await you!
- Why this job: Make a real difference in customers' lives while enjoying a supportive team environment.
- Qualifications: Strong people skills and a willingness to learn; no prior experience needed.
The predicted salary is between 25469 - 28026 £ per year.
If so, our Customer Adviser role could be the perfect fit for you. Utilising your outstanding people skills, you will be engaging with our customers on a daily basis, taking the time to listen and really understand their financial needs and goals.
Every day is different, from opening and setting up the tills ready for the working day ahead, making customer appointments, processing customer transactions at the counter, assisting in the opening of savings accounts to cashing up and closing at the end of the day! But, amongst all of the busy day to day duties, taking the time to get the kettle on and have a cuppa with your colleagues is also very important to us!
The hours of work are 35 hours per week working Monday - Friday 9am - 5pm, plus Saturdays which are worked on a rota basis (typically until 12pm).
About You
Being great with people and building relationships with customers are top of your skills list. Strong listening skills and the ability to empathise are equally as important. A natural team player, you will enjoy working closely with your branch colleagues, ensuring as a team that you deliver an outstanding customer experience whilst supporting the needs of our Society.
We understand you may not have worked in financial services before, and that's OK, but the desire to learn and develop new skills will be important to us as you flourish in your new role. In return, we'll provide you with a tailored 12 week training programme in one of dedicated training hubs, development conversations and opportunities to grow and progress your career with us.
As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.
Financial
- Corporate bonus scheme (on target 5%, up to a maximum 10%)
- Pension scheme (up to 9% employer contribution)
- Annual performance related pay reviews
- Colleague mortgage scheme
- Electric car salary sacrifice scheme
- Life assurance (4x salary) and income protection
- Access to our financial advisers
- Access to a range of high street and online discounts
Work/Life Balance
- A 35 hour weekly contract
- 25 days' annual leave + bank holidays (rises to 30 with length of service)
- The option to buy and sell up to 5 days' holiday
- Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthood
Health and Wellbeing
- Access to a health cash plan through a Medicash scheme
- Access to an employee assistance programme
- Free onsite gym at our Cobalt head office and access to discounted gyms
- Two paid volunteering days' each year
- Cycle to work scheme
Recognising there's no one-size-fits-all approach to recruitment, we're committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you.
Customer Adviser: People-First Banking & Growth in Alnwick employer: Newcastle Financial Advisers Limited
At Newcastle Building Society, we pride ourselves on being an excellent employer that values our people-first approach. Our inclusive work culture fosters collaboration and personal growth, offering tailored training programmes and numerous benefits such as a generous pension scheme, annual leave, and health initiatives. Located in Alnwick, our branch provides a supportive environment where employees can thrive while making a meaningful impact in the community.
Contact Details:
Newcastle Financial Advisers Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Adviser: People-First Banking & Growth in Alnwick
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Newcastle Building Society. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about engaging with customers, think of examples from your past experiences where you've successfully built relationships or resolved issues. Be ready to share these stories during your interview to demonstrate your people-first approach.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about the role. Plus, it’ll boost your confidence!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Adviser: People-First Banking & Growth in Alnwick
Some tips for your application 🫡
Show Off Your People Skills:In your application, make sure to highlight your outstanding people skills. We want to see how you engage with customers and build relationships, so share any relevant experiences that showcase your ability to listen and empathise.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Customer Adviser role. Mention how your skills align with our values and the importance we place on customer experience.
Be Yourself:We’re all about inclusivity and celebrating individuality. Don’t be afraid to let your personality shine through in your application. Share what makes you unique and how you can contribute to our team culture!
Apply Through Our Website:Make sure to apply through our website for the best chance of success! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Newcastle Financial Advisers Limited
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what makes a great customer experience and be ready to share examples of how you've provided excellent service in the past, even if it's from a different industry.
✨Showcase Your People Skills
Since this role is all about engaging with customers, think of specific instances where you've built strong relationships or resolved conflicts. Be prepared to discuss how you listen and empathise with others, as these are crucial skills for a Customer Adviser.
✨Demonstrate Your Willingness to Learn
The company values candidates who are eager to learn and grow. Be honest about your lack of experience in financial services but highlight your enthusiasm for the tailored training programme they offer. Share any relevant experiences that show your adaptability and willingness to develop new skills.
✨Prepare Questions About the Role
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
