At a Glance
- Tasks: Engage with customers, understand their financial needs, and process transactions daily.
- Company: Join Newcastle Building Society, a member-owned mutual with a focus on community.
- Benefits: Competitive salary, generous leave, health plans, and career development opportunities.
- Other info: Flexible working hours and a commitment to inclusivity and diversity.
- Why this job: Make a real difference in customers' lives while enjoying a supportive team environment.
- Qualifications: Strong people skills, empathy, and a willingness to learn are essential.
The predicted salary is between 25469 - 28026 £ per year.
Locations: Alnwick
Branch type: Full time
Posted on: Posted Yesterday
Time left to apply: End Date: June 12, 2026 (17 days left to apply)
Job Requisition ID: JR790
Salary Band: A1 £25,469 - £28,026
About the role: If so, our Customer Adviser role could be the perfect fit for you. Utilising your outstanding people skills, you will be engaging with our customers on a daily basis, taking the time to listen and really understand their financial needs and goals. Every day is different, from opening and setting up the tills ready for the working day ahead, making customer appointments, processing customer transactions at the counter, assisting in the opening of savings accounts to cashing up and closing at the end of the day! But, amongst all of the busy day to day duties, taking the time to get the kettle on and have a cuppa with your colleagues is also very important to us! The hours of work are 35 hours per week working Monday - Friday 9am - 5pm, plus Saturdays which are worked on a rota basis (typically until 12pm).
About You: Being great with people and building relationships with customers are top of your skills list. Strong listening skills and the ability to empathise are equally as important. A natural team player, you will enjoy working closely with your branch colleagues, ensuring as a team that you deliver an outstanding customer experience whilst supporting the needs of our Society. We understand you may not have worked in financial services before, and that's OK, but the desire to learn and develop new skills will be important to us as you flourish in your new role. In return, we'll provide you with a tailored 12 week training programme in one of dedicated training hubs, development conversations and opportunities to grow and progress your career with us.
As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.
Financial:
- Corporate bonus scheme (on target 5%, up to a maximum 10%)
- Pension scheme (up to 9% employer contribution)
- Annual performance related pay reviews
- Colleague mortgage scheme
- Electric car salary sacrifice scheme
- Life assurance (4x salary) and income protection
- Access to our financial advisers
- Access to a range of high street and online discounts
Work/Life Balance:
- A 35 hour weekly contract
- 25 days' annual leave + bank holidays (rises to 30 with length of service)
- The option to buy and sell up to 5 days' holiday
- Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthood
Health and Wellbeing:
- Access to a health cash plan through a Medicash scheme
- Access to an employee assistance programme
- Free onsite gym at our Cobalt head office and access to discounted gyms
- Two paid volunteering days each year
- Cycle to work scheme
Recognising there's no one-size-fits-all approach to recruitment, we're committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you, you can contact your Recruiter for this vacancy at sarah.smith@newcastle.co.uk
Customer Adviser in Alnwick employer: Newcastle Financial Advisers Limited
Newcastle Building Society is an exceptional employer, offering a supportive and inclusive work environment in Alnwick for the Customer Adviser role. With a strong focus on employee development, you will benefit from a tailored training programme and numerous opportunities for career progression, all while enjoying a healthy work-life balance with generous leave policies and wellness initiatives. Join a team that values your individuality and fosters a culture of collaboration, ensuring you feel valued and respected every day.
Contact Details:
Newcastle Financial Advisers Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Adviser in Alnwick
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Newcastle Building Society. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since the Customer Adviser role is all about engaging with customers, think of examples from your past experiences where you've successfully built relationships or resolved issues. This will help you demonstrate your strong listening and empathy skills during the interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about the role. Plus, it’ll boost your confidence!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Adviser in Alnwick
Some tips for your application 🫡
Show Your People Skills:In your application, make sure to highlight your outstanding people skills. We want to see how you engage with customers and build relationships, so share any relevant experiences that showcase your ability to listen and empathise.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Customer Adviser role. Mention specific duties from the job description that excite you and how your skills align with them.
Be Yourself:We value authenticity, so don’t be afraid to let your personality shine through in your application. Share what makes you unique and why you’re passionate about working with us at Newcastle Building Society.
Apply Through Our Website:Make sure to apply through our website for the best chance of success! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at Newcastle Financial Advisers Limited
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service skills. Think about how you would handle different customer scenarios, especially in a financial context. Being able to demonstrate your understanding of customer needs and how to address them will show that you're a great fit for the role.
✨Showcase Your Listening Skills
During the interview, make sure to actively listen to the questions being asked. Respond thoughtfully and relate your answers back to the importance of empathy and understanding in customer interactions. This will highlight your ability to connect with customers, which is crucial for a Customer Adviser.
✨Prepare Questions About Team Dynamics
Since teamwork is key in this role, come prepared with questions about how the team collaborates. Ask about training opportunities and how they support each other. This shows that you value a supportive work environment and are eager to contribute positively to the team.
✨Emphasise Your Willingness to Learn
Even if you don’t have prior experience in financial services, express your enthusiasm for learning. Share examples of how you've quickly picked up new skills in the past. This will reassure the interviewers that you’re ready to embrace the tailored training programme they offer.
