Conference & events sales co-ordinator

Hours required: Permanent contract full time

Reporting to: Conference and Events Manager

Based at: Kingston Park Stadium, Newcastle upon Tyne as well as other locations in and around the region.

Purpose of the role: Falcons Events have an exciting opportunity to join their team as Conference & Events Sales Co-ordinator. Falcons Events also has a busy offsite business, looking after race days at England's most scenic racecourse, Hexham. We also provide bars, catering & hospitality at a range of exciting events across the North East including concerts, Belsay International Horse Trials, fan zones, Burgham International Horse trials & charity events.

What does the role involve? As Conference & Events Sales Co-ordinator you will be the first point of contact for customer events enquiries, in person, by telephone or online. Based at Kingston Park Stadium, the day-to-day role involves dealing with internal & external bookings, & liaising with the Operational Team to ensure the smooth running of events. You will also be responsible for:

• Ensure bookings are completed to the highest standard, with great attention to detail.
• Proactively selling the venue.
• Ensuring all event details are captured and communicated to the operational team to deliver an exceptional customer experience.
• Completion of relevant administration tasks.
• Reception duties.

Essential requirements:

• Good time management & strong organisational skills.
• Excellent written & verbal communication skills.
• A passion for customer service.
• Good financial understanding.
• Ability to work well as part of a team.
• Experience in a similar events role.

Safeguarding: Newcastle Falcons, and Foundation take safeguarding very seriously and is committed to ensuring that all children and adults at risk are safeguarded at all times when engaging in club activities or services. The club has numerous safeguarding policies and best practice guidelines to support this and expects all employees to adopt such policies and practices at all times. The club adheres to strict guidelines, policies and procedures when recruiting staff who work with children and/or adults at risk and is committed to ensuring staff receive appropriate safeguarding training suitable to their role/s. Successful applicants are expected to share the club's approach to safeguarding at all times.

Equal Opportunities: The post holder’s duties must be carried out in compliance with the Club’s Equal Opportunities Policy, with the Health and Safety at Work Act 1974 and subsequent Health and Safety Legislation. Newcastle Falcons, and Foundation are an equal opportunities employer, all applicants for employment will be given equal opportunities irrespective of sex, age, race, religion or belief, marriage or civil partnership, disability, sexual orientation, gender reassignment, pregnancy or maternity, ethnic or national origin.

These duties and responsibilities should be regarded as neither exclusive nor exhaustive and the post holder may be required to undertake other reasonably determined duties and responsibilities within Newcastle Falcons, commensurate with the post without changing the character of the post.

This post requires an enhanced Disclosure & Barring Service (DBS). This post is exempt from the Rehabilitation of Offenders Act (1974). Information on all convictions including spent convictions must be declared, in line with the new Government Filtering System.

If you wish to see our Candidate Privacy Notice visit newcastlefalcons.co.uk.

Employment subject to: satisfactory professional references the provision of proof eligibility to work in the UK as well as successfully cleared enhanced Disclosure & barring (DBS check).

Please apply with a CV and a cover letter to jane.shepstone@newcastle-falcons.co.uk. We will accept no applications after midnight on Friday June 30, 2025. Any questions please contact jane.shepstone@newcastle-falcons.co.uk.