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For Companies At a Glance
- Tasks: Lead a team to support families and make a real difference in their lives.
- Company: Join Newcastle City Council, a vibrant community-focused organisation.
- Benefits: Enjoy flexible working, competitive pay, and a supportive environment.
- Why this job: Shape the future of family support in a city that values creativity and kindness.
- Qualifications: Experience in social work or related fields is preferred.
- Other info: Be part of a dynamic team with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
This is your moment. Shape the Future. Feel Supported. Belong in Newcastle. Newcastle is more than a workplace - it’s a community. A vibrant, multicultural city where creativity, kindness, and resilience run deep. From the Quayside to Jesmond Dene, from Ouseburn’s indie cafés to our world-class universities, this is a city that welcomes you and your ideas with open arms.
About the Role
We are recruiting to the exciting and brand-new role of Team Manager to support our Family Help Service. You’ll support the Service Manager, guide practitioners through varied and rewarding casework, and also help embed Families First principles, promoting early help, strong multi-agency relationships and practice that puts children’s voices at the centre of day-to-day professional leadership that helps colleagues thrive.
Our Family Help Service
The ambition for Family Help in Newcastle is for families to receive the right support at the right time and at the first time from the right people. The level of support can vary depending on the needs of the family. Family Help is underpinned by relational practice. In Newcastle, we have established a Family Help Service which provides a seamless service throughout the targeted Early Help and Child in Need spectrum. Within Family Help, there is a range of skills and experience delivered by Family Help Keyworkers and Social Workers which encompasses our Family Help Lead Practitioners. Support is also provided by Family Support Workers who can deliver specific help to families. Family Help in Newcastle is locality-based, meaning that professional relationships are established to support families and encompasses 8 locality-based Family Help Teams. Family Help Lead Practitioners within the Family Help Service come from a variety of disciplines who lead and coordinate support for families. Family Help Lead Practitioners will work with families to build strong relationships based on respect and work in a strengths-based way, recognising that families, and family networks, will often have solutions to their own challenges.
Why Newcastle, Why Now
We’re not just a local authority. We’re a city with ambition, heart, and a bold vision for children. At Children & Families Newcastle, we’re building something special: a service rooted in relationships, restorative practice, and real impact. We’ve been judged Good with Outstanding areas by Ofsted — and we’re not stopping there. We’re working towards becoming a UNICEF Child Friendly City and a Marmot City, tackling inequality and putting children at the centre of everything we do.
Families First: Transforming How We Support Children and Families
Families First is at the heart of our transformation in Newcastle. It’s a whole system shift designed to give children and families the right help at the right time and to make our practice more meaningful, relational, and effective. Through earlier intervention and prevention, our new Family Help teams step in at the right time, when families need support, helping them work through challenges they face. We’re breaking down traditional silos by bringing local authority services together with police, health, and education partners to create a single, seamless system of support. Families are placed firmly in the lead through Family Led Decision Making now embedded as standard practice, ensuring their voices shape the decisions that matter most. We’re strengthening support networks so more children can remain safely at home, including increased support for kinship carers. Instead of “stop/start” involvement, families will experience consistent, long-term relationships with one Lead Practitioner walking alongside them throughout their journey. And when significant harm is present, our new multidisciplinary child protection teams provide expert, decisive intervention. Families First is about doing what works, earlier, together, and with families at the centre.
A Culture Where You Can Thrive
Our values are simple but powerful: Be safe. Be heard. Be innovative. Be supported. We want Newcastle to be a place where people enjoy coming to work, where you feel able to talk openly when things are difficult, where your ideas matter, and where you’re encouraged to grow. We invest in our people because we want them to stay, progress, and build long-term careers with us. Our leadership team is visible, approachable, and deeply connected to the realities of frontline practice. They understand the pressures, celebrate the successes, and stand alongside you when challenges arise.
Flexibility That Works for Real Life
We know that great social work happens when people have balance, space, and trust. That’s why we offer hybrid working that genuinely works - not just in name, meaning the freedom to avoid the rush hour or do the school run. The ability to carry over up to one week’s worth of flexi with an allowance of two days a month to take off. A culture that recognises you’re a whole person, not just an employee.
A Connected, Supportive Workplace
Our teams are based in our locality bases in the heart of our communities and at Partnership House, a modern, collaborative space designed to support meaningful relationships and team connection. You’ll also benefit from free parking, excellent transport links, a pool car scheme, and NHS car fleet scheme.
Benefits That Make a Real Difference
We want you to feel valued, not just in your work, but in your everyday life. Through our benefits package, you’ll have access to Vivup discounts, including savings at major supermarkets, discounted gym memberships, and a wide range of wellbeing, lifestyle, and financial support offers. It’s all part of creating a workplace where you feel appreciated, supported, and part of something bigger.
A Community That Welcomes You
Newcastle is a city full of energy, warmth, and opportunity. A place where people look out for each other. A place where you can build a career, make a difference, and feel like you belong. Grow your practice. Make a difference. Thrive in Newcastle. This isn’t just another job. This is Newcastle.
Our Commitment
Newcastle City Council is committed to equality, diversity and inclusion and to building services that reflect, value and respond to our communities. We welcome applicants from all backgrounds, and particularly from individuals whose identities or experiences are currently underrepresented in our workforce. We recognise that this role involves sensitive and sometimes emotionally demanding work relating to racism and inequity. You will be supported through reflective spaces, supervision and team-based support tailored to your needs.
Your Next Step
Interested in a career with Newcastle City Council? If you’re committed, and ready to take the next step in your career, this is your moment.
How to Apply
Apply online at www.northeastjobs.org.uk, select 'Apply Now' and complete our online application form. Before completing the form please ensure you read the supporting documents. Any communication sent to you regarding your application will be sent to the email address you have set up on your Northeast Jobs account, so you will need to ensure that you check your inbox. Please email Warren.Petitjean@newcastle.gov.uk, Service Manager for Children & Families, for an informal conversation about the role.
Team Manager - Family Help (3 posts) in Newcastle upon Tyne employer: Newcastle City Council
Contact Detail:
Newcastle City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager - Family Help (3 posts) in Newcastle upon Tyne
✨Tip Number 1
Get to know the company culture! Before you even step into an interview, do a bit of research on Newcastle City Council and their Family Help Service. Understanding their values and mission will help you connect your experiences to what they’re looking for.
✨Tip Number 2
Network like a pro! Attend the recruitment day on 24 February 2026. It’s a fantastic opportunity to meet the team, ask questions, and show your enthusiasm in person. Plus, who doesn’t love coffee and cake?
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various scenarios related to family support and early intervention. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 4
Follow up after your chat! A quick thank-you email to express your appreciation for the opportunity to meet can leave a lasting impression. It shows you’re genuinely interested and proactive, which is always a plus!
We think you need these skills to ace Team Manager - Family Help (3 posts) in Newcastle upon Tyne
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and what makes you passionate about supporting families.
Tailor Your Application: Make sure to customise your application for the Team Manager role. Highlight your relevant skills and experiences that align with our Family Help Service and Families First principles. Show us why you’re the perfect fit!
Showcase Your Values: We value innovation, support, and being heard. In your application, reflect on how you embody these values in your work. Share examples of how you've made a difference in previous roles or projects.
Apply Through Our Website: Don’t forget to apply through our website at www.northeastjobs.org.uk! It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Newcastle City Council
✨Know the Family Help Service Inside Out
Before your interview, take some time to really understand the Family Help Service and its principles. Familiarise yourself with how they promote early help and build strong multi-agency relationships. This knowledge will show your genuine interest in the role and help you articulate how you can contribute.
✨Emphasise Relational Practice
Since the role focuses on relational practice, be prepared to discuss your experience in building strong relationships with families and colleagues. Think of specific examples where you've successfully navigated challenges by putting people at the centre of your approach.
✨Showcase Your Leadership Style
As a Team Manager, you'll be guiding practitioners through varied casework. Be ready to share your leadership philosophy and how you support team members in their professional growth. Highlight any past experiences where you've fostered a supportive environment that encourages innovation and collaboration.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the team's dynamics, the challenges they face, and how they measure success. This not only shows your enthusiasm but also helps you gauge if this is the right fit for you.
