Newcastle City Council is seeking a Senior Customer Service Advisor to help keep the city moving, handling calls with calm professionalism and aiming for leadership growth.
You'll manage 40.25 hours per week across a rotating 12-hour shift, including bank holidays, in the Contact Centre. The role focuses on delivering excellent service while coordinating responses for urgent, city-wide services.
Senior Customer Service Lead — 24/7 Crisis Support in Newcastle upon Tyne employer: Newcastle City Council
Newcastle City Learning (NCL) is an excellent employer that values communication and creativity, offering a supportive work environment where your contributions directly impact the community's educational landscape. With a commitment to employee growth and development, NCL provides opportunities for skill enhancement while fostering a culture of collaboration and respect. Working at either the Heaton Centre or Westgate College, you will enjoy a dynamic atmosphere that prioritises the welfare of children and vulnerable adults, ensuring that your role is both meaningful and rewarding.
