Newcastle City Council is seeking a Schools Appeals and Complaints Officer focused on Children and Families and SEND. You will coordinate complaints, FOIs, and appeals, working with education, SEND and social care teams to respond clearly, confidently and compassionately.
The role requires exceptional organisation, strong communication, and the ability to balance sensitivity with deadlines. You will help turn learning from complaints into service improvements that benefit children and families.
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Schools, SEND & Family Complaints Lead in Newcastle upon Tyne employer: Newcastle City Council
Newcastle City Learning (NCL) is an excellent employer that values communication and creativity, offering a supportive work environment where your contributions directly impact the community's educational landscape. With a commitment to employee growth and development, NCL provides opportunities for skill enhancement while fostering a culture of collaboration and respect. Working at either the Heaton Centre or Westgate College, you will enjoy a dynamic atmosphere that prioritises the welfare of children and vulnerable adults, ensuring that your role is both meaningful and rewarding.
