The Role
Do you want to work in a successful Income Collection Team?
You will be responsible for reviewing and managing accounts relating to current tenant arrears. You will be responsible for developing positive relationships with a wide range of customers, understanding their individual circumstances and securing affordable agreements.
You will be following our new escalation process to collect rent and arrears, including the first stages of legal action. You will be working with our Housing Services, Financial Inclusion, and Support and Progression teams to help maximise customers income, sustain tenancies and achieve collection rate targets.
The Person
Are you passionate about delivering an excellent service to our customers across the city?
If you have good negotiation skills, knowledge and experience of securing payments sensitively and effectively, and preferably in a Housing environment, then this could be the job for you.
We have the following permanent and temporary fixed term opportunities:
- 1 x 37 hours per week permanent post
- 2 x 37 hours per week maternity cover each for a 6-month fixed term period
PLEASE NOTE: We do not accept CVs, only online applications.
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Income Collection Officer in Newcastle upon Tyne employer: Newcastle City Council
Newcastle City Learning (NCL) is an excellent employer that values communication and creativity, offering a supportive work environment where your contributions directly impact the community's educational landscape. With a commitment to employee growth and development, NCL provides opportunities for skill enhancement while fostering a culture of collaboration and respect. Working at either the Heaton Centre or Westgate College, you will enjoy a dynamic atmosphere that prioritises the welfare of children and vulnerable adults, ensuring that your role is both meaningful and rewarding.
