Background
At Newcastle City Council, we are committed to ensuring residents have fair access to housing and receive high-quality advice and support to help them secure safe, suitable and sustainable homes. As housing demand continues to grow and the needs of our communities evolve, we are investing in strong leadership across our Housing and Homelessness Service to ensure residents receive responsive, efficient and customer-focused services. Based on the responsibilities outlined in this role plays a key part in supporting the effective management of the Housing Register and delivering fair access to housing opportunities across the city.
This is an exciting opportunity for an experienced housing professional to take on a leadership role within our Housing Options Service. You will help shape service delivery, support colleagues to achieve high standards and ensure residents receive a fair, transparent and efficient service.
The Role
Housing Options Team Leader is a full-time office-based role. The post holder will support the day-to-day management of the Housing Register and lead a team responsible for assessing housing applications, administering the register and managing reviews and appeals. You will play a key role in ensuring decisions are consistent, evidence-based and compliant with legislation, policy and regulatory expectations.
You will oversee service performance, quality assure decision-making and ensure accurate management of housing data to support service delivery and strategic planning. Working closely with colleagues across Housing Services, Housing Needs Assessment teams and partner organisations, you will help ensure vulnerable residents receive appropriate support and access to suitable housing opportunities.
We are looking for a motivated and knowledgeable housing professional with experience of housing allocations, housing options, homelessness or related services. You will have strong leadership and organisational skills, experience of managing performance and quality standards, and the ability to interpret housing legislation, policy and guidance to support sound decision-making.
This is an excellent opportunity for someone who is passionate about delivering high-quality housing services and making a positive difference to residents' lives. You will join a supportive team with a clear focus on continuous improvement, customer service and achieving positive outcomes for the people of Newcastle.
At Newcastle City Council, we are Proud, Fair and Ambitious. We are looking for leaders who share these values and are committed to delivering excellent services, supporting colleagues and improving outcomes for our residents.
Selection Process
The closing date for applications is Wednesday 28th October 2026
For an informal discussion about the role, please contact Housing Manager, Joanne Payne by email: joanne.payne@newcastle.gov.uk or tel: 07811151985
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Housing Options Team Leader in Newcastle upon Tyne employer: Newcastle City Council
Newcastle City Learning (NCL) is an excellent employer that values communication and creativity, offering a supportive work environment where your contributions directly impact the community's educational landscape. With a commitment to employee growth and development, NCL provides opportunities for skill enhancement while fostering a culture of collaboration and respect. Working at either the Heaton Centre or Westgate College, you will enjoy a dynamic atmosphere that prioritises the welfare of children and vulnerable adults, ensuring that your role is both meaningful and rewarding.
